My new lexus hybrid stalled on Hwy 401 express
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My new lexus hybrid stalled on Hwy 401 express
Husband drove his new HS 250H complete new car for 6 weeks and it stalled on Hwy 401 express last night with the error "Check hybrid system". The car completely loss power right in the middle of Hwy 401 express lane. Fortunately we manage to maneuver to a shoulder. We had to call Roadside Assistance and to add to the ordeal, the car was significantly scratched on the passenger front bumper after towing to the car dealer. My question is will Roadside Assistance or Lexus cover the scratch repairment? Anyone has some experience to share?
#4
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This must be your first lexus?
Lexus will take care of everything for you, don't worry. I'm sure they will fix the scratch, they re-painted my bumper and fenders because the paint was peeling a little 6 months after they painted it, they also washed the car inside and out and gave me another lexus to drive for the day.
Lexus will take care of everything for you, don't worry. I'm sure they will fix the scratch, they re-painted my bumper and fenders because the paint was peeling a little 6 months after they painted it, they also washed the car inside and out and gave me another lexus to drive for the day.
#5
The scratch is bad, but what's worse is what would cause a brand new, high tech car to stall out and leave someone stranded on a major highway? That's bad, and dangerous at the same time. I bet with the recent bad press that Toyota has gotten, they don't want things like this to happen or get out. You would think that a car with a gas engine and two electric motors would have some sort of "limp home" mode. Not just stall in the middle of the road with cars coming at your rear at 70 mph+.
Please keep us updated on what the dealer found that caused your car to stall in such a manner.
Please keep us updated on what the dealer found that caused your car to stall in such a manner.
#6
The scratch is bad, but what's worse is what would cause a brand new, high tech car to stall out and leave someone stranded on a major highway? That's bad, and dangerous at the same time. I bet with the recent bad press that Toyota has gotten, they don't want things like this to happen or get out. You would think that a car with a gas engine and two electric motors would have some sort of "limp home" mode. Not just stall in the middle of the road with cars coming at your rear at 70 mph+.
Please keep us updated on what the dealer found that caused your car to stall in such a manner.
Please keep us updated on what the dealer found that caused your car to stall in such a manner.
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This is my first Hybrid Lexus.
Roadside Assistance is keeping us informed of what's going to happen next to our Hybrid Lexus. Looks like they wanted to take care of it between them and the towing company. Frankly speaking, I am not too worry about the scratch. However, this is a real scary incident as the car is a complete new 6-week car. Now it has a serious "Check Hybrid System" problem and stalled on highway. And yes tractor trailers are coming at 100+ km/hr side and rear. By the way, we couldn't access the Roadside Assistance phone number unless we open the driver door! My other Lexus had it on the windshield.(edit by OP: It was also on windshield but it was too dark and we were desparate so couldn't see it)
Roadside Assistance is keeping us informed of what's going to happen next to our Hybrid Lexus. Looks like they wanted to take care of it between them and the towing company. Frankly speaking, I am not too worry about the scratch. However, this is a real scary incident as the car is a complete new 6-week car. Now it has a serious "Check Hybrid System" problem and stalled on highway. And yes tractor trailers are coming at 100+ km/hr side and rear. By the way, we couldn't access the Roadside Assistance phone number unless we open the driver door! My other Lexus had it on the windshield.(edit by OP: It was also on windshield but it was too dark and we were desparate so couldn't see it)
Last edited by chopstks; 08-19-11 at 07:16 AM.
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Updates:
Dealer returned the car the next day failing to detect any problem! They reset the error codes and the service manager hesitate to make the "safe to drive" gurantee despite request! We are looking at further legal action.
Dealer returned the car the next day failing to detect any problem! They reset the error codes and the service manager hesitate to make the "safe to drive" gurantee despite request! We are looking at further legal action.
#9
Not the same, but my car would not start after a couple thousand miles. Could not be jump started and was completely unresponsive. Turned out to be a defective "gel" utility battery (the battery that starts the engine and runs the electronics). Dealer had to special order a new battery.
What you have sounds more dangerous. I would call Lexus Corporate and express your hesitation to drive a car that has not been repaired after stalling on the highway. Maybe you can get them to give you a trade-in on a different HS.
What you have sounds more dangerous. I would call Lexus Corporate and express your hesitation to drive a car that has not been repaired after stalling on the highway. Maybe you can get them to give you a trade-in on a different HS.
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We would rather keep this car rather than get a new one and start all over again. At least this car was thoroughly tested. Also we are documenting everything in case we need to go to Canadian Motor Vehicle Arbitration Plan or Consumer Rights Ontario or Court. We did talked to a lot of people including Lexus HeadOffice, selling dealer, service dealer, CMVAP etc. You can imagine that what we want is a complete safe car to drive.
Last edited by chopstks; 08-18-11 at 07:00 AM.
#11
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why wouldnt you want a new car? I mean I would understand if you've made 2 years of payment on it but its only been 6 weeks... I rather a new car, personally would make me feel more comfortable..
As far as not giving you a "safe to drive guarantee" I would call corporate and tell them whats going on. Good luck and I hope you get this resolved.
As far as not giving you a "safe to drive guarantee" I would call corporate and tell them whats going on. Good luck and I hope you get this resolved.
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why wouldnt you want a new car? I mean I would understand if you've made 2 years of payment on it but its only been 6 weeks... I rather a new car, personally would make me feel more comfortable..
As far as not giving you a "safe to drive guarantee" I would call corporate and tell them whats going on. Good luck and I hope you get this resolved.
As far as not giving you a "safe to drive guarantee" I would call corporate and tell them whats going on. Good luck and I hope you get this resolved.
Sorry if that's affecting anyone's car selling business. But buyers and owners deserve to know the truth and not all Lexus are lemons.
Last edited by chopstks; 09-02-11 at 10:33 AM.
#14
Lexus Test Driver
No, I agree with you that you want to make others aware if there are any outlying problems. But, it doesn't sound like the Dealer is taking proper action. It just sounds fishy that you accepted to keep driving the car till it happens again.
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Last edited by chopstks; 08-19-11 at 11:06 AM.