Mkml63

Did corporate solve your problem? I posted on the facebook page like you said, this evening someone from Lexus called me, they left a message for me to call back. I'll try to call tomorrow. The dealer called me today as well saying they reinsulated the cowl per advice from Lexus, however they wanted to keep the car another day to see if it solved the rattling. Hope all this fuss will get me a rattle free car

Mkml63

Service rep just called and said my car should be good o go. He said Lexus told him the cowls were coming in with too thin of the padding/insulation material. They supposedly replaced mine with a thicker variant. Le Seems like this could be a problem on many '11 RX's

billy44bo

Glad to see they are still checking up on Facebook and going to fix car
your car.

TripleL

Sounds like they finally got it figured out for you. Congrats, and please let us know once you get it back.

Mkml63

Thanks, I got it back yesterday, so far so good but I'm kind of paranoid now. Driving without music and trying to hear squeaks and rattles
I called back the Lexus rep, it's actually their satisfaction hotline, he wasn't available and the lady said she would have him call back.
I am glad to get my car back, so much smoother and refined than the loaner RX 350

kitlz

Turn the radio back on and enjoy Glad the dealer fixed it for you.

Mkml63

You're totally right kitlz, I will start tomorrow. All this just made me a bit wary with lexus quality, kinda feel it was hyped up, now it's time for a new start
Knock on my steering wheel

billy44bo

Sorry it was your car with the rattle hop you do not have to back to the dealer until you are ready to. enjoy your car

Mkml63

Thanks Billy, dealer experience was ok, just going there was a pain and having my car there close to 2 weeks for this 1 rattle was frustrating and disheartening. Don't want to go back anytime soon. Hope you had all your issues with your dealer taken care of as well, enjoy the weekend

billy44bo

my issues is a simple fix will never go back there again. Will pay for the 5k and 10k service out of pocket and take it to a Toyota dealer for that work. If I have to take it to Lexus dealer will drive or have it towed to New Orleans, La 175 miles way. Will take it to the local Mercedes Benz Dealer for a wax product reapplication every six months. Great car crap dealer service department.

Mkml63

Wow, I'm sorry that you had such a bad experience with your dealer, must be infuriating

billy44bo

not any more next car will be a Mercedes or a BMW

Mkml63

Had a merc before the RX and still have a bimmer, awesome cars

Mkml63

Had a rough and long day yesterday but the drive home in the RX was soothing, actually made me feel a little better

chopperpl

I can't believe they still have not taken care of those issues. There is same problem with GS's... I was actually considering rx450h for my wife, but seems lexus just doesn't care. Too bad... this is why I'm getting rid of my first, and last lexus...