KJKS

We just purchased a 2016 CPO Lexus ES300h and didn't notice until the next day that there was a chip in the windshield. I made an appointment to have it fixed, but you can still see the chip. Not sure if I have any recourse. Anyone have any thoughts?

SoonerDave

Recourse against the dealer? I can't imagine how you would; not even an express warranty is likely to cover windshield cracks. You might get a much less expensive repair than the Lexus dealer will provide if you visit a SafeLite Auto Glass repair (or other in your area) that offers crack repair based on a polymer fill that makes the crack *almost* invisible. Just a thought.

KJKS

Ideally, I would like to have them replace the windshield as I bought a 2016 CPO and they were supposed to check this thoroughly and I trusted them. I should at least have the same warranty as I would have when I purchased the 2016 CPO Lexus ES300h without the chip, right?

Rafadog

That's true but, you were also supposed to check the car thoroughly before signing the purchase agreement and writing a large check. If it makes you feel any better, I recently purchased a 15 ES300h and after buffing and detailing the car a few weeks ago, I'm noticing many imperfections that I overlooked during the purchase process. That's my responsibility, not the dealers'. Luckily, I have a Body Shop in the family and have extensive experience in paint imperfection/dent removal and detailing so, I'll just take care of them myself but, had I noticed all the imperfections before purchasing I certainly would have gotten a better price on the car.

Another avenue you could pursue is your auto insurance as most policies carry a glass replacement rider. My guess is if you didn't notice it during your test drive(s), inspection before finalizing the deal, it can't be that big of a chip.
Either way, I hope it works out for you.

SoonerDave

No offense, but I really think a windshield chip is something incumbent on the buyer to notice before they buy. Just my opinion. I can't think of a car warranty that's going to cover a windshield chip, as they are typically caused by road flotsam just hitting the glass.

lesz

Checking the condition of the windshield is, in fact, one of the items on the 161 point CPO checklist.

https://www.lexus.com/documents/broc...t-brochure.pdf

But if the buyer doesn't notice a chipped windshield before driving the car off the lot, there is no way to prove whether the chip was there before the car left the dealer's lot or whether it happened after the car was purchased.

Also, if you look at the checklist to which I linked, you will notice that there are 3 categories for the windshield--Lexus standard, needs repair, and needs replacement. Chances are that, even if the dealership had discovered the chip when it was doing the CPO inspection, they would have just done an inexpensive repair of the chip and would not have replaced the windshield.

The reality is that, when you buy a CPO vehicle, it is a mistake to think that you are buying a car that is going to be in perfect condition.

Tootsall