Brand new NX450H dented before delivery. Repair question.
#31
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If it were me, I would ask for some accessories to be added including the rear bumper protector. Of course, my final acceptance would be based on a careful inspection of the paint job. From my experience with new cars, a fair number of them are damaged in transport.
The problem is the dealer is likely on the hook for the damage if they didn't claim it immediately when it was unloaded off of the truck, so the repair and any concessions they make are probably out of their profit. If the shipper or their insurance was paying, they might be more agreeable to some add-ons or discounts.
Good luck!
The problem is the dealer is likely on the hook for the damage if they didn't claim it immediately when it was unloaded off of the truck, so the repair and any concessions they make are probably out of their profit. If the shipper or their insurance was paying, they might be more agreeable to some add-ons or discounts.
Good luck!
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oldtripper (07-29-22)
#33
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The problem is the dealer is likely on the hook for the damage if they didn't claim it immediately when it was unloaded off of the truck, so the repair and any concessions they make are probably out of their profit. If the shipper or their insurance was paying, they might be more agreeable to some add-ons or discounts.
To the OP. The main reason why the dealer might not be willing to give you a discount or free accessories is that, once the car is repaired, the dealer won't have any difficulty at all selling it. The demand for an NX450h exceeds, by far, the supply. If the dealer does agree to give you a discount on the price or add any accessories, the reason will be to build good will.
#34
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The rear bumper protection is a very useful accessory. The rear bumper, especially for an SUV, is a very vulnerable area to scratches created when you are rubbing up against the bumper as you load items into the vehicle. Protecting that area would be especially good if you are getting an obsidian NX because black vehicles are especially prone to getting visible surface scratches that are created simply by brushing your pant legs against the bumper when there is dust on the bumper.
I would not be concerned about the cost of this repair cutting into the dealer's profit. Depending on where the damage happened, the cost of the repair should be covered by Lexus corporate, the shipper, or the dealer's insurance.
To the OP. The main reason why the dealer might not be willing to give you a discount or free accessories is that, once the car is repaired, the dealer won't have any difficulty at all selling it. The demand for an NX450h exceeds, by far, the supply. If the dealer does agree to give you a discount on the price or add any accessories, the reason will be to build good will.
I would not be concerned about the cost of this repair cutting into the dealer's profit. Depending on where the damage happened, the cost of the repair should be covered by Lexus corporate, the shipper, or the dealer's insurance.
To the OP. The main reason why the dealer might not be willing to give you a discount or free accessories is that, once the car is repaired, the dealer won't have any difficulty at all selling it. The demand for an NX450h exceeds, by far, the supply. If the dealer does agree to give you a discount on the price or add any accessories, the reason will be to build good will.
Also, I need to get them to send me the parts and repair workorder/invoice. On parts.lexus.com, I couldn't even find the 450H bumper on there. So I have no idea what part they are actually using. Do part numbers appear on bumpers? Would they be able to verify they part they're getting is the exact same part aside from just eyeballing it?
By the way, I attached pictures of the damage and with the bumper removed.
Last edited by oldtripper; 07-29-22 at 07:52 AM.
#35
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I'm guessing they won't give a discount, but I'd expect at least an accessory or two for the inconvenience. The salesman wasn't giving updated info, first he called while we were beginning our drive, then said it'd be 2 days, then said it was ready for pickup not knowing the bumper didn't fit. Wasn't until I pressed to speak to the service director, that I got the update. Now, they said it'd be a day to fix, but auto paint takes at least a day to dry and cure, so I'm leery of that.
Also, I need to get them to send me the parts and repair workorder/invoice. On parts.lexus.com, I couldn't even find the 450H bumper on there. So I have no idea what part they are actually using. Do part numbers appear on bumpers? Would they be able to verify they part they're getting is the exact same part aside from just eyeballing it?
By the way, I attached pictures of the damage and with the bumper removed.
- 52159-78923: Standard Bumper
- 52159-78927: Hands Free Tailgate, Clearance and Back Sonar Sensor, & Advanced Park
- 52159-78925: Hands Free Tailgate, Clearance and Back Sonar Sensor
#36
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It may just be me, but is that liftgate creased in the area of the license plate? That looks like additional damage. As far as part numbers, there are 3 options:
- 52159-78923: Standard Bumper
- 52159-78927: Hands Free Tailgate, Clearance and Back Sonar Sensor, & Advanced Park
- 52159-78925: Hands Free Tailgate, Clearance and Back Sonar Sensor
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Is it this that you're seeing? I'll ask them.
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#39
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It is hard for me to know for sure what I'm looking at, but I agree with TipsyTonio. To me, it looks like there was damage to both the bumper and to the tailgate. I would think that the damage to the tailgate would be repairable with straightening of the sheet metal and refinishing.
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#40
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It may just be me, but is that liftgate creased in the area of the license plate? That looks like additional damage. As far as part numbers, there are 3 options:
- 52159-78923: Standard Bumper
- 52159-78927: Hands Free Tailgate, Clearance and Back Sonar Sensor, & Advanced Park
- 52159-78925: Hands Free Tailgate, Clearance and Back Sonar Sensor
https://parts.lexus.com/p/Lexus__NX3...215978926.html
edit. never mind, I called a Lexus parts dept and verified the bumper number
Last edited by oldtripper; 08-05-22 at 10:37 AM.
#41
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They sent my a copy of the invoice and on it was part 52159-78926 None of the sites I found have the NX 450h to pull up but do you see any reason why this part would not work for the 450h F Sport? The invoice has the bumper and tape moulding.
https://parts.lexus.com/p/Lexus__NX3...215978926.html
https://parts.lexus.com/p/Lexus__NX3...215978926.html
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oldtripper (08-05-22)
#42
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#43
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I looked over the repair invoice and it mentions damage to license plate area. That would lend credence to the potential crease you saw. If you look at the picture with the bumper removed, it looks like part of the back below the Lexus script that has the license plate area is removed. But the bumper cover part diagram looks like it doesn't include that area. Is it part of the bumper or a part that they had to repair and repaint because there's no other part numbers on the invoice. I'm driving to possibly buy and pickup tomorrow and am wondering if there's more they didn't tell me.
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oldtripper (08-09-22)
#44
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But in the picture with the bumper removed, it looks like the only part that's removed is that trapezoidal shaped piece and not the whole lift gate. There isn't another one coming before the tax credit gets cut. I could go ahead with the 5 hr drive and try to press them about this in person, but if it's what you're saying it is, I don't think I want to drive.
#45
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The trapezoid cannot be removed. It is stamped into the metal. The nubs that you see in the angled picture are the foam pads for the license plate. You can see that in the part diagram I posted.