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First day with my NX 350h and some early issues

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Old 08-05-22 | 05:27 PM
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Originally Posted by Susido
I'm going to try to remove my phone as a profile identifier, though not sure how to do that.
I thought profiles were tied to the key fob not the phone. Did I misunderstand?
Old 08-05-22 | 05:45 PM
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Originally Posted by Randyp1234
I thought profiles were tied to the key fob not the phone. Did I misunderstand?
I found it absolutely vital to attach my profile to my key fob. The command is buried in the native Lexus system, but it is there.
Old 08-05-22 | 06:25 PM
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Originally Posted by Susido
Appreciate the advice ct6978. It's disappointing these issues are widespread but also surprising. In particular, the network congestion issue, if indeed that is the issue, I hadn't even seen mentioned here before and the Lexus dealership technical specialist claimed to have never heard of it.

I'm going to try to remove my phone as a profile identifier, though not sure how to do that.

The USB stick is standard FAT32, 16 GB size. No problem with the directory structure as the infortainment displays the contents fine. It's just a minor annoyance compared to everything else.

Does your compass direction arrow work as it should?
Lexus bit off a little more than they could chew in this case, they revamped not only the hardware and software completely, they also changed the concepts (local storage as primary vs. now it relies on the network for profiles, connected services, etc) and changed from Japan designed/built/tested to US designed/built/tested for the Infotainment/Nav. Also, they broke up development into a bunch of different groups who didn't talk enough....and rushed everything. It is really too bad, the car itself is crazy practical and a great balance of enough luxury, size, decent driving experience.

I can't understand why they think we need profiles stored in the cloud so we can seamlessly move from car to car and have those settings follow us....is there a common real world scenario here? And tying everything to the primary driver? Finally, relying in cellular network connectivity to work properly? Very poor design decisions.

Not sure about your USB stick, mine stays in all the time, so perhaps I just haven't seen the issue you've faced. Also, I didn't realize we had a compass in the HUD, I keep it on the default display. There is a bug where if the Nav is guiding you and you power cycle the car, the Nav screen forgets orientation settings and the direction in your HUD gets frozen, but I believe they're working on a fix for that one. I'll look for a compass.

The profile settings are all under your name, should be self explanatory if I remember correctly. To relink your key fob you simply uncheck 'link key' wait a bit, then click on 'link key' again. Make sure your other key is very far away.

Best luck.

Last edited by ct6978; 08-06-22 at 08:06 PM.
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Old 08-05-22 | 07:13 PM
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Originally Posted by ct6978
Lexus bite off a little more than they could chew in this case, they revamped not only the hardware and software completely, they also changed the concepts (local storage as primary vs. now it relies on the network for profiles, connected services, etc) and changed from Japan designed/built/tested to US designed/built/tested for the Infotainment/Nav. Also, they broke up development into a bunch of different groups who didn't talk enough....and rushed everything. It is really too bad, the car itself is crazy practical and a great balance of enough luxury, size, decent driving experience.

I can't understand why they think we need profiles stored in the cloud so we can seamlessly move from car to car and have those settings follow us....is there a common real world scenario here? And tying everything to the primary driver? Finally, relying in cellular network connectivity to work properly? Very poor design decisions.
I'm definitely beginning to agree with you, this new system is really not working well for me although I have no experience with any previous Lexus infotainment. What you're describing sadly reminds me strongly of the first iteration of Ford's Sync aka MyFord(Lincoln) Touch system that came in my 2011 MKX. That system was originally made by a discount group of programmers using Blackberry's QNX and it was brutal!

But if the profiles rely on the network, then because I apparently often don't have network connectivity (the "Network is currently busy..." error) then that would explain why I often don't have profiles either. Doesn't explain why my phone doesn't reliably connect via bluetooth but something else I just thought of might - during that whole long trip yesterday I was carrying both my keyfob and the key card in my wallet.

Old 08-06-22 | 07:17 AM
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Originally Posted by ct6978
I can't understand why they think we need profiles stored in the cloud so we can seamlessly move from car to car and have those settings follow us....
Best luck.
Are you sure about this? Since you link your profile to the key fob and not your cell phone and since one key fob doesn't work in another car, how is it even possible to follow you?
Old 08-06-22 | 07:18 AM
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Originally Posted by redhot47fl
I found it absolutely vital to attach my profile to my key fob. The command is buried in the native Lexus system, but it is there.
Thanks. I knew where this was, I was just questioning that your profile was linked to your phone.
Old 08-06-22 | 09:13 AM
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Like it or not portable user profiles are here to stay. Eventually Apple and Google will take this over and your profile will be ported to any car.





Old 08-06-22 | 07:47 PM
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Originally Posted by Randyp1234
Are you sure about this? Since you link your profile to the key fob and not your cell phone and since one key fob doesn't work in another car, how is it even possible to follow you?
The key fob or phone are just for the car to recognize you. Your settings are being stored on the Lexus servers attached to your Lexus Drivers/App profile. Think back to when you first signed into the car, you had to give your phone # or email address and validate.The theory, from what I've heard from Lexus, is that when you 'sign in' to a new car (rental, new delivery) your profile's settings are downloaded to the car. In theory this includes (or will include) favorite radio stations, etc.

Think of this as similar to your google profile, mine carries across all my devices and is actually very convenient, but a car is a little different.
Old 08-09-22 | 04:05 PM
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Susido....you are not alone! This old fart who hates smart phones, most tech and doing taxes is working through most of these tech features a bit at a time. Got all of it working with the help from this forum, wife, friends, and the dealer. It is a great car but takes some time to figure it out. No more pop in a key, turn it and go.

I suspect most new cars will be like this moving forward.

Patience
Old 08-09-22 | 06:56 PM
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Originally Posted by FastFord
Susido....you are not alone! This old fart who hates smart phones, most tech and doing taxes is working through most of these tech features a bit at a time. Got all of it working with the help from this forum, wife, friends, and the dealer. It is a great car but takes some time to figure it out. No more pop in a key, turn it and go.

I suspect most new cars will be like this moving forward.

Patience
Yes, but you don't get any of that built in exercise hand cranking the engine to get it stated .or later on ..3 on the three that left the whole front bench seat available. Old is only relative, but so far I love the NX.

Peace,

MidCow3.
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Old 08-09-22 | 10:31 PM
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Originally Posted by Randyp1234
I thought profiles were tied to the key fob not the phone. Did I misunderstand?
Originally Posted by redhot47fl
I found it absolutely vital to attach my profile to my key fob. The command is buried in the native Lexus system, but it is there.
For wireless Apple CarPlay users, does it only connect your iPhone to the car if you have your profile logged in by the key fob? Or the iPhone will still automatically connect to CarPlay in guest mode (if you use a different key fob that's not tied to any profile)?

I'm wondering if it's an issue if there's multiple iPhone users riding in the car that have connected to same car with CarPlay.
Old 08-10-22 | 09:10 AM
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Originally Posted by kreativ
For wireless Apple CarPlay users, does it only connect your iPhone to the car if you have your profile logged in by the key fob? Or the iPhone will still automatically connect to CarPlay in guest mode (if you use a different key fob that's not tied to any profile)?

I'm wondering if it's an issue if there's multiple iPhone users riding in the car that have connected to same car with CarPlay.
I have had a few times where my profile failed to load automatically and instead the car defaulted to guest mode. In those instances, though my phone was on me, it didn't connect to the infotainment system. It only connected once I selected my profile.

I don't believe multiple iPhone users riding in the car will cause issues with your phone connecting.
Old 08-11-22 | 08:52 PM
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Couple of new issues arise from today's 2 hour highway trip.

The most concerning is a "partial" failure of adaptive cruise control. I think the error message was "Distance Control OFF" which means there was no way to set the following distance behind a vehicle in front. I can't understand why adaptive cruise would continue to function in this scenario (I'm certain it did because lane trace assist still worked) as if you weren't paying close attention to the HUD, you would think everything was fine and not realize your vehicle isn't going to slow down for anyone in front of you. It happened twice and I had to stop and restart the vehicle to get cruise control working properly again.

The other issue I had has been reported before but was a first for me; Android Auto simply refused to exit so I could access the Lexus interface. This also happened twice and could be resolved by rebooting the infotainment (by holding down the power button).

On the other hand, the compass worked flawlessly today. Yah!
Old 08-11-22 | 09:29 PM
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Originally Posted by Susido
Couple of new issues arise from today's 2 hour highway trip.

The other issue I had has been reported before but was a first for me; Android Auto simply refused to exit so I could access the Lexus interface. This also happened twice and could be resolved by rebooting the infotainment (by holding down the power button).

On the other hand, the compass worked flawlessly today. Yah!
Congrats on the compass!

For the AA not shutting down, how long did you wait/try? I noticed that AA seems to take a while when it initially starts up before the 'exit to Lexus Interface' button would work....I ended up not using AA....but it was almost like when I first boot up the phone and it was doing a bunch of background processes and reacted very slowly to inputs. In the car it would probably take 5-10 seconds before the button became functional.
Old 08-12-22 | 04:27 AM
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Originally Posted by Susido
The most concerning is a "partial" failure of adaptive cruise control. I think the error message was "Distance Control OFF" which means there was no way to set the following distance behind a vehicle in front. I can't understand why adaptive cruise would continue to function in this scenario (I'm certain it did because lane trace assist still worked) as if you weren't paying close attention to the HUD, you would think everything was fine and not realize your vehicle isn't going to slow down for anyone in front of you. It happened twice and I had to stop and restart the vehicle to get cruise control working properly again
Was it raining intensely? Foggy? Any other environmental issue that might have temporarily affected the sensors?


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