jeffyee123

So I had a small paint defect, so I brought it back to the dealer to get it taken care of...it's taken them 2 weeks so far, and they say the part they're waiting for will be in on wednesday. They originally told me it would take a week...I'm thinking the retouch got messed up and they had to replace the whole panel, and that's the reason for the long time.

Just felt like whining, as I dearly miss my car

berg7445

hopefully they gave you a lexus loaner car...old IS, ES or RX...?

jeffyee123

i got a loaner...ES...I've been feeling that the fact they give you a loaner, actually makes them move slower on getting stuff done....probably just my paranoia... But when I think about it, my old honda dealer used to give me a rental car if it was a major repair.... and the fact that they had to pay for it, made it seem mutually beneficial for them to get my car back to me faster.

xravexboix

if your dealer doesn't have a collision center, they have to dispatch the work out to another company... depending on that company, it may take a while... also depending on what they ended up doing. Paint defects usually have to be approved by the area operations manager (depending on severity (sp?) of the condition)... so the steps they need to take may be hindering the return of your IS. I'd call the dealer for an update if you haven't done so already. Dealers provided loan cars as a courtesy, not a "oh crap... we fk'd up" lol... but 2 weeks does seem a little long.

pita2go

hey if it was a defect.. it's worth it to get it fixed now than later.. plus they gave you a loaner so it's good.. if they didn't then it would be a problem..

berg7445

Look at it this way...if you had gotten a BMW, you would have been paying for the rental and it probably would have been a Ford Focus or Chevy Malibu...it could be worse.

Trexus

BMW doesn't give a BMW loaner car? Lexus has always given me a Lexus car for a loaner. I have driven the ES, IS and RX as loaners. I even heard that some people get the RX 400h as a loaner. That's cool! That would suck if you were to drop off your BMW and they give you a Ford Focus or Chevy Malibu for a loaner. WTF? No wonder Lexus always ranks #1 in the J.D. Power Customer Retention Surveys.

shaolin

iTrader: (2)

that sucks... i know how you feel.

tim817

How about this... BMW didn't even give me a loaner last time I bring my X5 for warranty service ( damn window keep breaking down) . They told me because i didn't purchase the car through them ???? And 1 more thing, they didn't even wash the car for me after serviced it .. No more BMW for me u think BMW 4 years free service is a lot to consider buying their car???? Most of the service u need are oil changes anyway and u can do it urself...wait until after 4 years and the warranty is up, u gonna end up paying more than u would for ur Lexus or Acura