ihkskim

i went to take my car seatbelt fixed from the recall~ and when i got it back i found the following problems when i drove off

1. SRS Light was on
2. Left Door Sill was not in 100%

i go back and they fix it

when i get home

1. Left Seatbelt Covers were LOOSE.. 3 fasteners were missing
2. Rear Sills was not on and they bent the pins on the sill pretty bad
3. Right front door sill was not in 100%
4. Right seatbelt covers was not in 100%

i had to pretty much remove it all and do it myself

Reyngel

That's ridiculous, man. Call the manager and report all that stuff, then demand some compensation.

OneOfOne

so after the first incident you didnt inspect your car? not good. this isnt all tustins fault in my opinion but they do appear to suck.

ihkskim

well i picked it up at night so it was hard to see

t0e

iTrader: (1)

oh man, the way i would get crapped on at work for providing customers service like that!

Amazing!

gsrthomas

iTrader: (1)

I do not even know why you brought your car into Tustin Lexus. You should of known this.

They are the WORST Lexus Dealer in the entire state of California.

I have had 3 or 4 bad experiences with them. Never going back again.

ihkskim

well my buying experience was ok there, i got my car for pretty cheap back in november.

ISMaximus

Agreed, we (wife and I) dropped our car off for the chrome wheels last week and they assured us the car would be ready by noon and that they would wash it too. My wife arrived at noon to pick it up but the car wasn't there. She had to wait 1/2 hour and the car wasn't clean. She complained and they agreed to fill the car up with gas the next time we come in and that they would detail it for us at no charge.

Turkoman

It seems like Lexus is really losing it with the quality of their dealerships. They are clearly not there as a luxury marquee if they keep letting their dealerships work like this.

While you should complain, a service team could not work that sloppy if their management actually cared. You should try to find an alternative location.

gsrthomas

iTrader: (1)

Of course your buying experience was okay. But once you buy from there they dont give a **** about you after they make that sale. I wouldnt even take my beater there for service! Yet alone a new lexus.

jinetix

I know how you feel. I was devastated when I got my car back with pry marks and scratches all over the A/C vents and navigation area. They used some prying tool to pry my navigation unit out..

They learned their lesson though.. they had to order a whole new navigation unit twice.. and replace the A/C vents. Probably $4000 job.. all due to their mistakes. When I go back to pick up my car, I'm going to return the loaner with no gas.

gsrthomas

iTrader: (1)

What dealer was this?

ihkskim

so based on your experience i guess it is possible to buy a stand alone factory navi unit heh but yeah that really blows on your experience. that fact that they had to replace something doesn't make you feel better anyway even if its new

SoCal_IS

Wow... thanks for the heads up. I live nearby Tustin Lexus so I was going to get all the service on my new IS250 done there. I think I'll drive a few extra miles and go to a different dealer instead.

4TehNguyen

iTrader: (1)

no you only hear about the bad ones, people will rarely come here to post about the good ones