Out-of-this-World Service! Received Bottle of Wine and Bouquet from Lexus
05-23-06, 08:16 PM
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Out-of-this-World Service! Received Bottle of Wine and Bouquet from Lexus
Two weeks after taking ownership of an IS250, Lexus delivered a weaved basket coddling a bottle of very nice wine, bouquet of flowers and a thank-you note from the GM of the Lexus dealership.
I also got a really cool Lexus umbrella, cap and other stuff as complimentary gifts when I got the car.
Brought the car in for 1,000 km service and I got to enjoy leather seats in a plush lounge where a waitress served a variety of beverages, pies sandwiches and fruit.
The IS250 car is worth paying for without any extras, but these surprising touches make owning a Lexus a transcendant experience.
I'm sure Lexus service is as extravagant worldwide?
I also got a really cool Lexus umbrella, cap and other stuff as complimentary gifts when I got the car.
Brought the car in for 1,000 km service and I got to enjoy leather seats in a plush lounge where a waitress served a variety of beverages, pies sandwiches and fruit.
The IS250 car is worth paying for without any extras, but these surprising touches make owning a Lexus a transcendant experience.
I'm sure Lexus service is as extravagant worldwide?
05-23-06, 08:40 PM
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Alrighty then. Where is SG cause I'm headed there for my service. J/K. I've never gotten a bottle of wine, etc., but the service at my local dealership is exemplary. They actually get it. I'm glad yours does also. Congrats.
05-23-06, 09:36 PM
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My lexus dealership sent me a freshly baked loaf of fruit and nut bread on a small wooden stand.
Not a bottle of wine or anything, but certainly unexpected. I was harassed by all of my guests for the next 2 days since it smelled (and tasted) VERY good.
Also, my salesman told me to bring in my survey form and give it to him and he will give me a free tank of 91 octane gas.
I love my Lexus dealership. Maybe they rip me off for service, but at least they give me free bread and gas.
Not a bottle of wine or anything, but certainly unexpected. I was harassed by all of my guests for the next 2 days since it smelled (and tasted) VERY good.
Also, my salesman told me to bring in my survey form and give it to him and he will give me a free tank of 91 octane gas.
I love my Lexus dealership. Maybe they rip me off for service, but at least they give me free bread and gas.
05-23-06, 10:23 PM
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Originally Posted by RealNinjuz
Also, my salesman told me to bring in my survey form and give it to him and he will give me a free tank of 91 octane gas.
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05-24-06, 04:44 PM
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I got this basket from Lexus after they Handed me the Keys to my car.......But they said something about me getting a Lexus coffee cup or hat or somethig to that effect after I did my customer survey and send it in......havent seen that yet 
Our Lexus dealership has built a massage room in addition to the other little things that stand out from other service areas. I'm tryingt to think of some reason to take the car in for just to get my back rubbed.....
Wait....the free car wash for life....yea! that's it!! Car wash and a back rub!! 
Our Lexus dealership has built a massage room in addition to the other little things that stand out from other service areas. I'm tryingt to think of some reason to take the car in for just to get my back rubbed.....
Wait....the free car wash for life....yea! that's it!! Car wash and a back rub!!
but i think that was out of the salesmans commission or "store credit"
05-24-06, 05:23 PM
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Dang, you guys have got it good. I have never gotten anything from my dealer except for two free keychains with the dealership name on them, Lexus of Manhattan. When I went to pick up my car after the recall, I even had to wait in line for like 10 min to get the keys!
The car is great but I have to say that the dealership is nothing special so far. Toyota of Manhattan service dept, here I come!
The car is great but I have to say that the dealership is nothing special so far. Toyota of Manhattan service dept, here I come!
05-24-06, 06:19 PM
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I little off topic, but anyways, how long after purchasing the car does the survey arrive? I bought my IS250 on the 30th of April and still haven't gotten anything. I was expecting it within a few days after purchase but it never arrived.
05-24-06, 07:04 PM
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Originally Posted by MCLAREN369
I little off topic, but anyways, how long after purchasing the car does the survey arrive? I bought my IS250 on the 30th of April and still haven't gotten anything. I was expecting it within a few days after purchase but it never arrived.
What survey? Online? I got an online one... but none in the mail...
05-24-06, 07:18 PM
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Originally Posted by EBMCS03
What survey? Online? I got an online one... but none in the mail...
Because he said that, i'm wondering why i haven't recieved anything yet. My salesman was great and i don't want him not to be paid. 
05-24-06, 08:47 PM
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Oh the paper one? I think mine kept it and filled it out himself. He casually said " So everything went smoothly in this sale right?" and waived a card / paper in the air and put it in his binder. I kinda figured what it was but I didnt really care.