Originally Posted by mbamiss

Thanks so much for everyone's reply. I will definitely call Renee at the Annapolis dealership...and I'll drive to NJ if I have to not have to deal with jerks.

To those of you who said "why not sell it at a higher profit margin?". I guess I'm thinking about the customer service aspect. See...what these salesman don't know is that I have 2 family members looking at high end luxury vehicles right now to buy. If the salesman had not been such a$$holes (or actually even "known" a little bit about their product), they'd have potentially made a lot more on commission than what they are trying to #$%^ me out of. It is a little thing called "good business".

I've learned a lot more from you all just reading the posts on this forum than I ever did from the salesman. There is no excuse for that.

Thanks again for the contact information

Originally Posted by mbamiss

I asked my salesman (after the point of no return) why Pohanka wasn't listed as an "elite" dealership in VA (according to Lexus.com..."This is a special award for our dealers who excel at sales, service and overall ownership support. Indeed, the following dealerships pursue perfection to the point of redundancy. They are the "Elite of Lexus." ).

Of course the salesman didn't have a clue as to what I was talking about....and had to go ask his manager. He came back and told me that the other dealerships "paid" their customers to fill out positive surveys and that is how they achieved "elite" status.

Apparently Pohanka should start doing the same, right?

Originally Posted by LeslieRC

the salesman blew it by suggesting that I make an appointment to take a test drive. On that occasion, I immediately drove myself to Lexus of SS, got my test drive, and then purchased the car (and made a point of letting the salesman at Rockville know that I did and why).