IRCRomeo

I'm really curious about this. A few dealers told me that just because you order an IS doesn't mean Lexus will honor the request. I called Lexus directly to verify this and they told me it's true, that they can deny the dealer's order.

So has this happened to anyone? I'm concerned because my dealer told me they may not approve my order and there is no way to know until next month if the vehicle went into production.

Dj_AmtraX

iTrader: (2)

I may not alter their production schedule/process to make one car. What did you want on it? Keep in mind that the dealer will have to sell that car if you change your mind. Since you are not contracted to buy anything prior to delivery. That is the law. Regardless of what the dealer wants you to commit.

IRCRomeo

I ordered an IS250RWD with prem pack, nav, xenons with HW, PA, and port installed accessories ground effects kit and spoiler.

Dj_AmtraX

iTrader: (2)

That does not sound too difficult to sell if you change your mind. Unlike no leather interior. Spending money should be fun, not dealing with run arounds. I wish you luck!

4TehNguyen

iTrader: (1)

they will try to discourage special orders and try to sell you whats on the lot, cars on the lot cost them money everyday unlike a special order, and i heard it hurts their allocation somehow

Technique

I am going to post something this weekend that will clear all of this up. It is a scan of the order sent to lexus. It will clearly show that it doesn't "cost" the dealer anything. All they have to do is look in their incoming inventory, find a car they are supposed to be getting and say "I don't want that car, instead, I want to special order a different car". So they are neither getting an extra car, nor are they losing a car.

Finally, Lexus will not "refuse" a special order if it is ordered properly by the dealership. The only reason Lexus would refuse it is if you order incompatible option packages such as "Sport AND Luxury package"...

kensteele

yeah i haven't heard of anything being denied.

but i do think because this special order or allocation process is not widely known (by neither the customer nor the saleperson), the "loss" the dealership incurs comes in the form of you didn't buy a car from them on that first day you walked into the dealership.

TimboIS

The factory may not "deny" the order, but it is possible that it might just not ever get built. They take the special orders and try to work them into regular line production runs. If there is too big of delta (color, options, etc) in the special order from the regular production, then it gets deferred. And this could happen indefinitely. I had this happen on an RX with Performance Package I tried to order in 2005. So finally gave up.