Lexus Complaints
#1
Lexus Complaints
I want to complain to Lexus about the dealership being late in delivering my new IS. I already tried www.lexus.com but it seems that it is only for U.S. customers, is there any other international site for complaints? Can any body help me out?
Cheers
Cheers
#6
Until Lexus realizes that they must streamline and encourage the special (custom) ordering process, they will continue to lose sales in the performance car segment. We can't be treated like ES350 livery customers!
Take a lesson from Porsche and BMW, clean up the process Lexus, and educate your stealerships.
Take a lesson from Porsche and BMW, clean up the process Lexus, and educate your stealerships.
Last edited by fantom; 01-26-07 at 10:00 AM. Reason: coma
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#10
I think Rashood's situation is slightly different from all the people who have responded to him. In his case, there arent any vehicles "on the lot". Since there is only one authorized dealer where he's from, he can only go through them, to buy his vehicle, and they simply didnt order enough cars or have enough quote from lexus, so everyone is on a wait list. I think most of the people who responded to him are talking about their "special order" i.e. they couldve purchased something off the lot but had placed a special order tailored to their requirements.
Rashood, you can do what I did 3 months back. I bought my #1 spec IS300from Dynatrade (the Oman/Buraimi dealer), saved $2,000, got 5 free services and even got my car the same week. Although I would've preferred to pay $2000 more and buy it from that "authorized dealer" for better resale value, I know that I'm not buying a Ferrari or Porsche and waiting 4 months for a Lexus order that I cant even customize (we only have standard packages #1, #2, etc.) is not worth my while.
Rashood, you can do what I did 3 months back. I bought my #1 spec IS300from Dynatrade (the Oman/Buraimi dealer), saved $2,000, got 5 free services and even got my car the same week. Although I would've preferred to pay $2000 more and buy it from that "authorized dealer" for better resale value, I know that I'm not buying a Ferrari or Porsche and waiting 4 months for a Lexus order that I cant even customize (we only have standard packages #1, #2, etc.) is not worth my while.
#11
Congrats on your car being here within 24 hours!!! Def post pics... You've been waiting EXACTLY 4 months!!!
#12
Where the heck have you been? Long time no see
#13
I never take my car to the dealership so I have no horror stories to tell... And I don't think many people have problems with their IS350 breaking down... So there's not much to say once you get your car... You just drive it every day and enjoy
#14
the Problem is that it's not a special order, we are slightly different i guess, we have Premium and Premium Plus, which has no nav, no matter what. we have luxury, it has everything except radar cruise control, and the SE is exactly like the Luxury, but has front and bumper spoiler, oh yeah and aluminium pedals. and I chose SE which is the best options around.
SkydotCom, I want something international, they wont care if I complained in this country.
I wish I went there in the first place, but its too late for me, how much did you wait?
I read in Lexus Oman website, that they have 270HP, is that true?
SkydotCom, I want something international, they wont care if I complained in this country.
Rashood, you can do what I did 3 months back. I bought my #1 spec IS300from Dynatrade (the Oman/Buraimi dealer), saved $2,000, got 5 free services and even got my car the same week. Although I would've preferred to pay $2000 more and buy it from that "authorized dealer" for better resale value, I know that I'm not buying a Ferrari or Porsche and waiting 4 months for a Lexus order that I cant even customize (we only have standard packages #1, #2, etc.) is not worth my while.
I read in Lexus Oman website, that they have 270HP, is that true?
#15
the Problem is that it's not a special order, we are slightly different i guess, we have Premium and Premium Plus, which has no nav, no matter what. we have luxury, it has everything except radar cruise control, and the SE is exactly like the Luxury, but has front and bumper spoiler, oh yeah and aluminium pedals. and I chose SE which is the best options around.
SkydotCom, I want something international, they wont care if I complained in this country.
I wish I went there in the first place, but its too late for me, how much did you wait?
I read in Lexus Oman website, that they have 270HP, is that true?
SkydotCom, I want something international, they wont care if I complained in this country.
I wish I went there in the first place, but its too late for me, how much did you wait?
I read in Lexus Oman website, that they have 270HP, is that true?
I believe the UAE & Oman cars are the same with some variations in whats included in each package. I got their #1 package which includes Navigation, Mark Levinson, Sunroof, Heated/Cooled Leather Seats. It cost me Dhs. 132,000.The only thing it didnt have as compared to UAE #1 which sells for Dhs. 139,000 was the trunk spoiler. You can pick up a Original Lexus trunk spoiler on Ebay for $200 or less.
Like I said before, I would've prefered to buy from the UAE dealer but I dont think this is a car you can customize (by that I mean picking your wood color, wheels, etc.) in this region - unlike the US. They just have these standard packages that you choose from. And for me thats not worth waiting for.
As I write this, the spoiler that I imported from the US should be getting installed on my IS.
I also used some of the money saved on the car purchase to import a nice set of 18inch chrome Lexus ISP Mode wheels. I believe mine is the only one in Dubai, if not the UAE, with those wheels