diablo1

I took my car in for 10k mile service last week, and ever since the service, I've noticed a scraping sound coming from under the car when I turn. I took the car back to the dealership (Lexus of Manhattan) on Monday, and they worked on it, and "determined" that a CD case that was stuck in with the spare tire was causing the noise. Now I'm not an expert, but the "CD case" was actually a tool case that I think comes standard on all IS's and is mounted near the spare tire. The noise was still there.

Yesterday I took the car back to the dealership. They said they would work on it more. I just got a call from my service rep, who tells me that the scraping was because the mechanics rotated the tires, putting the rear on the front and vice versa. So the wide tires were up front, and that caused the noise.

It seems to me that these people are morons. a. How could you think it was ok to rorate the STOCK TIRES on this car? It's not an aftermarket mod - it is STOCK! b. How could you think that the tool case in the spare tire compartment was causing a mechanical rubbing noise? c. How could you not notice that this was the problem the first time I complained about it?

I'm picking up the car tomorrow morning and I am super pissed off at them. Any advice you guys have would be great. I'm expecting to get a lot of free stuff, if they ever want to see my face (and wallet) there again.

khoongy

i say your floor that bad boy out of that dealership !!!!!!!!!!!!! morons -_-

pisaykotik

I understand your frustration, but if I were you I will ask them to thoroughly check if there are any damages and get it fixed pronto. Get your free stuff (if you can) and never go back there. Who knows what will happen next time you're in for service.

diablo1

They said they checked for damage to the suspension and didn't find anything, but I don't trust them. If they admit that they caused damage, that is just more work that they have to do for me for free. I may call Lexus corporate and ask them to provide a complimentary inspection at a different dealership.

cliffud

iTrader: (3)

check the wheel well liner for damage, along the front fenders as well. check the tires for abnormal wear where they would have rubbed.

perhaps negotiate for new tires and wheel well liners if the wear is substantial?

carlos

iTrader: (1)

how did YOU not notice the tires were backwards? you can tell they are different just by the looks.

B-DUB

I worked @ lexus of naples and one of are teck's did that and did'not say a thing to the people. U should call corporate they will give you a inspection

al503

That's pretty bad. When I was trying to determine the best size/offsets for my new wheels, I put the rear wheel on the front to check for fitment. The tire was rubbing against the spindle and it was very apparent that it wouldn't work.

diablo1

I had read that this happened to ppl before, so I checked on the side of the tires that the arrow for tire direction was pointing the right way. I figured if they had rotated they just would have put rear left on rear right, front left on front right. When I saw that the direction was right, I figured everything was ok. It didn't even occur to me that they could be so dumb as to swap both rear tires for both front tires. Also I park in a crowded garage, so it's hard to get a good view of the tires since there are so many other cars close by.

But you are right, I should have noticed the mistake too.

iSuxeL

iTrader: (21)

First, find another dealership around you and if its not too far than proceed to khoongy's idea hahah lmao

diablo1

If anyone can recommend a dealership in the NYC area that has a good customer service dept, please let me know.

neova

Wow, you should definately report this dealer to Lexus Corporate so their license is revoked. Customer Service has been the bread and butter of Lexus ever since it launch in 1990 and for something like that to happen is not acceptable.

I'd say you should ask for a new set of rear tires since there may have been some rubbing damage caused by the front inner suspension.

oh well, at lest now you know you can't fit 255's in the fron on a 45 offset!

al503

I agree. The rear tires will rub against the front spindle and that will generate a lot of heat. I would ask them to replace it or if they don't, they have actual knowledge that the tires you're riding on may not be safe and deal with the consequences of such if you have a related failure/accident.

BTW: get reimbursed for the shop charges on the rotation.

Evitzee

Let's get real, Lexus Corporate is NOT going to pull a Lexus license for one incident such as this. There are legal issues, and plenty of money tied up in these franchises. These dealerships are not given, nor taken away, easily. I would certainly inform Corporate of this incident and look for them to completely inspect, repair and certify that no long term damage was done. And depending on what the tires look like I may ask for a new set.

KKelly

This is why when people put "dealer-serviced" in most used car ads it doesn't hold much value for me.