TimboIS

If you read previous replies, you would see there are no prepainted OEM bumbers!

tt061880

oh i'm sorry, I didn't have time to read through every pages, I kinda just skim through a couple of them.

Evitzee

And please tell me how you justify that action, and what you tell the eventual owner of the car that you took the bumper from?? So now he has a bumper that is not original, even though he should expect a factory original car, no? Do you disclose this to him? What if he finds out? Do you give him a new car? Or some money for diminished value? It seems that the perception here is that as long as MY problem is solved, that is all that matters. We all talk about how fairly we want to be treated and not screwed by the dealer, but what we are really saying is if that comes at somebody elses expense, that is ok. This kind of argument is absurd. We just won't 'walk the talk'.

Daisy and husband were screwed, that is in agreement. It seems the dealer will make good with a new bumper. A fair outcome it would seem. But we are not satisfied. All this hand wringing about it not being original to the car, color won't match, diminished value, demanding a new car, etc, etc. is ignoring this simple reality ... life isn't always fair. As you roll through life you win some, you lose some. But usually you end up with more wins than losses. In the course of Daisy's life this is not likely to be an episode that will color her life's experiences. It's a bump now, but will soon be forgotten.

Cars get jacked around all the time during transit from the factory, especially bumpers. There is no way of knowing how many peoples 'new' cars were were compromised somewhere along the way, repaired, and sold as new to them. Yet they believe their cars arrived just the way it left the factory. Ignorance is bliss it would seem.

Bottom line ..... 'stuff' happens. Let's deal with it in a rational matter and not let the emotions get away from us. It usually isn't a pretty sight.

tqlla3k

iTrader: (1)

Its easy, swap bumpers. Sell the back up navigator as a feature.... as they obviously thought it was so great when they installed it.

Both people will have an Factory painted bumper. Problem solved. No explaining necessary. Except for the explaination of how great the back up navigator is

Daisy1

(Daisy's husband here....)

"life isn't always fair"

What kind of BS is that. I just wonder if you would be soo understanding if this would happen to you (?) And by the way ....this is not a LIFE. This is either dealers greed to save few hundreds or complete luck of professionalism and logic. (because how do you explain that someone decided to put big black sensors on white bumper?).

When I'm talking about that I want factory painted bumper ....I mean it. If they can order specially customized Lexus from the factory within 120 days, I bet you, that they also can call factory to send them Starfire Pearl bumper. If they want to take it from other car on the lot to avoid this waiting period....I don't care.

Yes they do get jacked...and I experienced that already. I bought a brand new Audi with 32 miles on it and I found out that fender, hood and doors were repainted. You can't see it if you don't know where to look but I found out. I approached the dealer with questions but they ignored me (and I don't like to be ignored). I contacted my lawyer (big Chicago based offices, featured on NBC) and he was more than happy to help me out. Not everyone knows that dealers are already protected by something called "6% law" .... If your car is damaged during delivery and value of the damage is not exceeding 6% of the car value ....they don't need to disclose the damage. Is it fair - NO ...is it legal - YES. Luckily my damage was 6.28% and I had a case which was settled out of the court. This time dealer wasn't that ignorant as he was first time.

In this case, damage is done by the dealership and the only side profiting out of this, is a dealer itself. They installed $59 beeper instead of agreed ~$500 OEM option. It was without our knowledge or agreement. This is typical fraudalent behaviour against client interest.

To show you more complete background of my decision I would explain further why I'm very strict with events like that. I like to buy hi-end products and I expect to get what I'm paying for, but unfortunately service quality in US is degrading drastically. Here is example of that:

1. Audi I mentioned above

2. We bought a brand new luxury loft year ago:
- hardwood floor separated after few months, they tried to fixed it but we ended up with board discoloration (and by the way it separated again few months ago)



- hi end microwave exploded twice!!! (service spent $900 on repairs before they finally replaced it)
- one of the dividing walls was so croocked that deveoper was called to rebuild it



- during work on the wall they damaged the floor again
(builder is still fixing some of defects to avoid legal action)




3. Year ago I bought a $5K watch (Breitling Navitimer World)
- first they send me the one with defective dial (small gap)

- second replacement had faulty mechanism
- 3rd replacement was still not perfect for a Swiss watch but acceptable



4. few months ago I bought 19" DPE custom wheels R07VS (~$1K each)
- one of them came with defective barrel geometry
- factory is still working to fix or replace it



5. almost a year ago I bought Panasonic 58" plasma for one of my rooms.
- week after 3 dead pixels appeared on the screen
- luckily ABT has great policy and service. It was replaced with new one - no questions asked



6. Samsung 24" new PC LCD monitor - annoing buzzing sound after 3 weeks
of usage
- replaced within 30 day store policy.


...and there is more and more samples. Within a last few years nothing I bought was perfect from the first time. Most of the suppliers and dealers were counting that I will either not find out or not care enough.....they were flat WRONG. If I spend extra $$$$$ for luxury / hi end product....I expect nothing less but ideal , perfect product and service. I wouldn't be that selective or angry when I would be buying Ford Focus but this is Lexus which supose to have #1 service in the car industry.

Summarizing now, instead of parking system like this:


we have this:




...so please don't talk to me about the life. If you want to take crap like that from others it is your choice but I had ENOUGH. I will not allow to others make money on my or my wifes back. I hope this is understandable.

FrankyJ

very understandable

Evitzee

To Daisy's husband ..... I'm not trying to talk down to you or talk trash here, and if my post came across like that accept my apology. I 100% support your case. I don't defend the bum product you got from your Lexus dealer, but ripping another bumper off another car to fix yours is unethical at best. It transfers your problem to the poor sole who buys the other compromised vehicle down the road who will never know what happened until he sells the vehicle four or five years later and gets dinged on the resale value. Two wrongs just don't make a right. If a dealer did that he really has ethical problems in the way he runs his business and is one I wouldn't want to deal with. Ever.

As we all now know there is no such thing as a factory painted bumper unless it comes on a car from the factory. But there is no reason to believe that a bumper painted in Japan is any better than one painted by a top drawer paint shop in your area. Repairs are often done in the field, it's the way the system works.

We've all experienced things in life that aren't right. I could match your examples with ones of my own, but what's that going to prove? Nothing. But luxury goods are just another product, and are often no better than the run of the mill stuff. If you don't believe that you'll continue to be unhappy with your luxury purchases. More money for a product does not guarantee you a better product or service. It should, but it often doesn't. The whole idea of luxury is often just a marketing exercise. But that's another story for another day and not part of the issue here.

I won't say anything more after this post as I think everything that can be said has been said but this episode is going to end up ruining your purchase of your IS no matter what the dealer does. And it shouldn't. Seems to me your anger at this point means you should unroll the deal and get your money back from the dealer and go elsewhere.

Again, I understand your unhappiness with what you got with your Park Assist. But it seems the dealer is trying to make it right. But short of a new, unblemished car I don't think you'll be happy anymore. It's the whole factory painted bumper thing, which is kind of like Humpty Dumpty. It can't be done once your car leaves the factory.

If it was my car I would approach it a bit differently. I'd definitely want a new bumper put on and painted to my satisfaction (and guaranteed as long as I owned it against fading, color mismatch, or deterioration) but I'd ask for something additional. I would negotiate free maintenance for the life of the car, or an extended warranty, or both. Those have tangible dollar values rather than the nebulous idea of a perfect factory painted bumper (whatever that is worth). And it puts some pain on the dealer, which is a good thing in a case like this. Good luck here on out.

15951

Just to be fair, nearly all of the products you're having problems with are made in places other than the US. The service you're receiving is the responsibility of the foreign based companies you're purchasing from.

Maybe that says more about our attitudes towards American products than anything else. It looks like the "competition" has more than caught up in terms of degrading product quality, seeing as how my wife's Ford Escape has zero rattles and my $45k Lexus rattles like a 91 Saturn. The Dodge Durango we had before that also had absolutely no rattles - like a vault. I've been very unpleasantly surprised with the quality of my Lexus.

Daisy1

I was born in Europe where high quality means exactly hi quality and when you spend 50%-100% more on the product, you can be assured that you will receive equal quality and service. For some reason many companies over here use word "luxury" as a catchy marketing trick. Luckily we are living in the countly of legal system and great customer protection. And I guess this is the only line of defense if company is not trying to approach the problem professional and right way.


now this sound like a reasonable option.

josephdoc

Daisy1,
I am sure that is not oem parking sensors. I am sure there is no better installation job can be performed better comparing with the package was done and built by factory during production phase.

If I were you, I will not accept this installation job. I am sure the dealer will guaranty their repair service but you should not be satisfied since a new replacement bumper or repaint one will never be the same as original one that came with it.

You can try hard to get some compensations, or try your best to get whole car to be replaced.

PM me if you want to know how did I get my replacement.

easy_mac

This must be the "pursuit of perfection" in the works.

warrionex

You poor soul!!

Anyway, why do you assume their are going to rip another bumper off another IS to fix the problem. Lexus has to deliver the product exactly (no less) as Daisy paid for. What Lexus is going to do, we don't know and I will not speculate either. Lexus must follow the contract or face the courts.

The pursuit of perfection.....Yeah right !!!!

Warrionex

RXISF

I would call Lexus corporate and let one of the specialists tell you what should be done by the dealer since the dealer has already admitted fault. Can't hurt to get a 2nd opinion about what is best for you as a customer. And you still have the last word until the survey is filled out.

BTW...I got my spoiler added as part of my deal. They took it out of the box held it up to my car and waited for my approval. No reason they couldn't have taken a couple of moments to show her what they were installing.

IS_NIICE

iTrader: (1)

why do you keep pics of your defective items, are you making a scrap book? don't worry thats not creepy. and if you paid 1000 for your 19" dpe's then you craaazy.

Ramon

I purchased my IS without park assist becuase if I wanted it, I would have had to special order it and wait months for it to come in. After my purchase, I went into my dealership inquiring about installing the park assist option. My dealer INFORMED ME that it was not possible for them to install the OEM park assist system in my car, but they could install an aftermarket one. Another sales guy that worked there happen to have these aftermarket sensors installed on his IS, so my sales guy walked me over to the car so I can have a look see. I did not like the setup, nowhere near as clean looking as OEM, but nowhere close to as bad as these pictures... Bottom line, I did not have to start asking specifics about options, nor should a consumer have to ask. There is something called reasonable expectation. A reasonable person can and should expect to get Lexus parts when purchasing parts/options from a Lexus dealer, unless otherwise specified. PERIOD, end of story.