► Park assist nightmare [pictures] (dealer installs e-bay crap, not park assist)
05-02-07, 07:45 AM
#226
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Which dealer? We have 8 dealers in the Chicago area competing for our business, many dealers don't have that kind of competition. They should consider more than the ~ #35k sale; think how much they'll get from maintenance/ repairs, the referrals.
I hate seeing these dealers advertise their 'Lexus Elite' status year after year when they're getting more & more like the old school way of car dealing: get the customer in, sell the car, never give another thought to the sale.
I just need to ask, why have you not dialed 1-800-255-3987 yet (Lex Corporate)? This will help your case, if the dealer is getting complaints on a regular basis, they WILL get pressure from corporate.
Also, have you talked to the owner? They're all individually owned so it's time go past the low man (sales guy).
I hate seeing these dealers advertise their 'Lexus Elite' status year after year when they're getting more & more like the old school way of car dealing: get the customer in, sell the car, never give another thought to the sale.
I just need to ask, why have you not dialed 1-800-255-3987 yet (Lex Corporate)? This will help your case, if the dealer is getting complaints on a regular basis, they WILL get pressure from corporate.
Also, have you talked to the owner? They're all individually owned so it's time go past the low man (sales guy).
05-02-07, 09:59 AM
#227
Lexus Test Driver
Join Date: Oct 2006
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Which dealer? We have 8 dealers in the Chicago area competing for our business, many dealers don't have that kind of competition. They should consider more than the ~ #35k sale; think how much they'll get from maintenance/ repairs, the referrals.
I hate seeing these dealers advertise their 'Lexus Elite' status year after year when they're getting more & more like the old school way of car dealing: get the customer in, sell the car, never give another thought to the sale.
I just need to ask, why have you not dialed 1-800-255-3987 yet (Lex Corporate)? This will help your case, if the dealer is getting complaints on a regular basis, they WILL get pressure from corporate.
Also, have you talked to the owner? They're all individually owned so it's time go past the low man (sales guy).
I hate seeing these dealers advertise their 'Lexus Elite' status year after year when they're getting more & more like the old school way of car dealing: get the customer in, sell the car, never give another thought to the sale.
I just need to ask, why have you not dialed 1-800-255-3987 yet (Lex Corporate)? This will help your case, if the dealer is getting complaints on a regular basis, they WILL get pressure from corporate.
Also, have you talked to the owner? They're all individually owned so it's time go past the low man (sales guy).
This is true. To open a Lexus dealership not only do you have to have money but you have to have experience in the sales industry. From what I understand Lexus pretty much hand picks who they want to have their dealerships.
I have to ask again... have you contacted your Regional Sales/Service Lexus guy? Usually when stuff happens like this dealerships call him in to write a wrong and have Corporate pay for it. Sounds to me the dealership knows they were wrong and refuse to own up to it.
Lets just reminder that its this ONE dealership that is the problem and not Lexus itself. What dealership is it?
05-02-07, 10:31 AM
#228
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What I have learned from this... not all Lexus Dealerships are created equal and it sounds like you've gotten hold of a REALLY BAD ONE. Having gone to a good Lexus Dealer now, the difference is night and day.
Again, good luck!
05-02-07, 11:33 AM
#229
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I guess you are right about that. I gave them every opportunity to respond in professional way, but they never did.
This nightmare is caused by:
Bredemann Lexus in Glenview, IL
2000 Waukegan Road • Glenview, IL 60025 • ph.: 1 (847) 729-6000
Last edited by Daisy1; 05-02-07 at 11:52 AM.
05-02-07, 11:46 AM
#231
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You can, if you want. This is their site...just click here and go to About us / contact
I really love that part on their site:
I just wonder if by "earning your business" they mean taking my money for stuff I did not even wanted (neither approved)
I really love that part on their site:
Earning your business is what we do everyday. We feel the greatest compliment one can pay us and confirmation of a good relationship is for them to return to us for their next Lexus and to refer someone they know to us. With the fact that the majority of our business derives from repeat and referral customers, we feel that our philosophy on long term relationships and our 13 year "Elite of Lexus" standing are no coincidence.
Last edited by Daisy1; 05-02-07 at 11:56 AM.
05-02-07, 12:08 PM
#234
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05-02-07, 01:54 PM
#237
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thats just freakin rediculous. I would demand a whole new car if i were you. No tellin what they did tryin to install that POS. How can lexus hire technicians that are so stupid?
05-02-07, 02:18 PM
#238
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I have contacted Lexus Corp. Customer Satisfaction Dept. I told them what had happened, they took my contact info, and someone is to get in touch with me over the next couple of days. We'll see what happens next. I've just about had it! I really wan't this issue to be resolved and try to enjoy my car.
05-02-07, 03:09 PM
#240
Liquid Bra Champion
