CoasterG

iTrader: (1)

I hope everything goes well for you with Lexus corporate.

They tried to rip you off pure and simple, hopefully there isn't an arbitration clause in there because I'm sure the clause will contain provisions for who the arbitrator will be and it'll be someone biased in favor of the dealer for sure - that's why arbitration clauses exist. I would get your legal counsel involved because I'm sure they have theirs involved.

Joe Z

iTrader: (10)

Post #190 Bump...

I gave you this Great Advice on page 13 back on 4-21-07

I'm not sure if you saw it..

Hope you get everything resolved quickly now!!!

- Joe Z


P.S. - They are still trying to "pull a quick one on you"

mctuners

That is a disaster.
I'm very surprised that any lexus dealer would have installed that kinda cheap looking sensor on your high valued car. now, that luxury car looks devalued.
I just sent them a complaint e-mail. Hope it helps at least a little.

mctuners

We should all send them complaint e-mails. Let's make them react and get this new CL family compensated in a fair way. This even pisses me off as well.

geoffers

I am appalled. I can't actually believe anyone would do that. I wouldn't expect that from a back end garage, let alone a Lexus Dealership.

I have just contacted them letting them know that their disgusting work has got back to the UK and is going worldwide. I've mentioned replacing the car or at the very least the bumper immediately, may give them chance to redeem themselves.

As well as contacting there, I looked at the meta tags of the site and saw an email of jeffkobayashi@bredemann.com. Maybe only the web designer but I've asked him to forward it to the highest person in this "Family company"

Perhaps the people higher within the group don't actually know this is happening?

Koz

Post an email address where I/we can send our feelings on how you are being treated and how we are watching it see how Lexus responds.

Koz

IS_Mine

Geeze the IS is not high valued! Geeze its an entry level luxory sedan! The LS/GS high valued sedan.

LOL -- I love it. When people ask me what I drive I tell them a Corolla.

But on a more serious note I really don't see you getting a new car out of this.. I see a new bumper, maybe one off another new car (which I don't agree with) but not a new car. I seriously hope they replace your bumper ... and I am eagerly waiting what Corporate has to say about this.

Evitzee

I think the whole idea of the IS being 'near' luxury, or 'entry level' luxury is nonsensical. What don't we have on the IS that is on the GS? Is the GS built better? No. Better paint or trim? No. Better parts or engine? No. The GS may have a few more options, but not many. The difference is size and cost. The IS is a full fledged Lexus, just like the 3 series Bimmer is a full fledged BMW. I think the car magazines started this 'near' luxury category because they were hung up on the cost thing. Luxury is NOT defined by high cost, unfortunately many people have fallen into that trap. I don't apologize to anybody for 'only' having an IS, and we should stop apologizing for our selection. It's a full fledged Lexus. That's my rant for the morning.

I agree with you, though, a brand new car doesn't seem appropriate in this case. Seems people are pushing for a new car as some sort of punishment for the dealer. I just don't see it happening. There is nothing wrong with the current car except for this option. Removal of it, along with a new bumper, would solve the problem. Why should a new car be offered? Fundamentally it doesn't make sense. On an emotional level one could buy into that premise, but reality rears it's head. Maybe I'm too practical.

Daisy1

The only thing we asked for was new bumper to replace damage they did and refund for park assist since it will be not installed, and that is what dealer promised to do, before they changed their minds.

We are not expecting miracles, ...we just expect dealer to act as professional business, and fix the problem they created.

heyheyhey

Thats good of you...

I think you're settling though... because when you signed the papers with them and agreed to get the car, you WANTED park assist.... (the oem one).... and now you have to settle on just a bumper replacement.... I guess this is just a very sucky situation ... sorry to FUEL the rage~

tqlla3k

iTrader: (1)

Daisy1 could make a case for a new car.... by saying that she was tricked into beleiving that the factory park assist is a dealer installable option.

Now that they have mangled her bumper, with 2 back up sensors(which are NOT park assist sensors, since they dont cover the front and rear sides).... its evident that the park assist is not a dealer installed option. So she will end up with a new painted bumper and... no park assist.

She was misled into buying the car. Its a stretch, but its not impossible.

ben_r_

I def agree with you. As a matter of fact I think the IS350 is a much more luxurious car than the GS350. Id rather have my IS than either the ES or the GS anyday.

Daisy1

^ Thanks to all that have gone out of their way to email/contact Bredemann. I haven't heard from Lexus Corp. yet, hopefully they'll respond within a day or so. I'll keep you posted on the status.

TimboIS

That statement makes no sense, unless your definition of luxury means smaller. Then yes, the IS is MORE luxurious, about a 10 inches more luxurious.

BREDEMANN

Our dealership installed the back-up sensor system on this client's IS250. We have installed the system on many vehicles and this is the first concern that has ever arisen. He brought to our attention his two concerns: he personally did not like the contrast between the white bumper cover and the black sensors and that the volume was too loud for his liking. After doing some research, we found that the source for the system had only earlier this year began offering a color keyed option. We also verified that the volume can be adjusted. We subsequently ordered the color keyed sensors using the paint code from his car . Our intention is to remove the black sensors and replace them with the color keyed sensors , as well as, adjust the volume to a level more to his liking. Even though this involves additional expense on our part, we believe that we have made a good faith effort to address his/her concerns.