► Park assist nightmare [pictures] (dealer installs e-bay crap, not park assist)
04-14-07, 06:06 AM
#46
Here we go another sue happy attempt to right a wrong; she got what she wanted... Park assist.
I'm sorry what happened the Daisy was wrong, but you can't blame Lexus for it. It was in the hands of the dealership, if anything don't slander the Lexus name because of an idiot dealer.
Another thing and I may be playing devil's advocate here is.. why didn't you ask the dealer the outcome of the sensors? I understand what you thought the park assist would look like but if you would have asked the problem could have been stopped there. The dealer said he would add park assist, I'm sure he never said to what extent. She asked for park assist for the purchase of the car she got it! I'm going to reread the ops post but I don't recall she saying that the dealer stated the park assist would look just like factory. It is just like those people who got XM radio after market and weren't happy with the results... You should have asked the dealer directly what it will look like and how comparable to the factory installed option it would be.
Sorry -- I asked these questions about XM radio and thats why I waited for a car to come in with it factory installed so I wouldn't have some ugly black wart on my TP car. Please tell me the dealer said they would look just like factory.. if not, really... they might be nice and replace the bumper. And I am annoyed for you too, but I still feel you should have asked these questions.
I'm sorry what happened the Daisy was wrong, but you can't blame Lexus for it. It was in the hands of the dealership, if anything don't slander the Lexus name because of an idiot dealer.
Another thing and I may be playing devil's advocate here is.. why didn't you ask the dealer the outcome of the sensors? I understand what you thought the park assist would look like but if you would have asked the problem could have been stopped there. The dealer said he would add park assist, I'm sure he never said to what extent. She asked for park assist for the purchase of the car she got it! I'm going to reread the ops post but I don't recall she saying that the dealer stated the park assist would look just like factory. It is just like those people who got XM radio after market and weren't happy with the results... You should have asked the dealer directly what it will look like and how comparable to the factory installed option it would be.
Sorry -- I asked these questions about XM radio and thats why I waited for a car to come in with it factory installed so I wouldn't have some ugly black wart on my TP car. Please tell me the dealer said they would look just like factory.. if not, really... they might be nice and replace the bumper. And I am annoyed for you too, but I still feel you should have asked these questions.
04-14-07, 06:56 AM
#47
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The dealership probably has no knowledge about this. I think it's your sale person screw you over because he/she wants to make this sale. I say all you need to do is call a manager there and things will be resolve, and make sure the manager you talk to know that you will call corporate if nothing gonna get done. Good luck with everything.
04-14-07, 07:07 AM
#49
Here we go another sue happy attempt to right a wrong; she got what she wanted... Park assist.
I'm sorry what happened the Daisy was wrong, but you can't blame Lexus for it. It was in the hands of the dealership, if anything don't slander the Lexus name because of an idiot dealer.
Another thing and I may be playing devil's advocate here is.. why didn't you ask the dealer the outcome of the sensors? I understand what you thought the park assist would look like but if you would have asked the problem could have been stopped there. The dealer said he would add park assist, I'm sure he never said to what extent. She asked for park assist for the purchase of the car she got it! I'm going to reread the ops post but I don't recall she saying that the dealer stated the park assist would look just like factory. It is just like those people who got XM radio after market and weren't happy with the results... You should have asked the dealer directly what it will look like and how comparable to the factory installed option it would be.
Sorry -- I asked these questions about XM radio and thats why I waited for a car to come in with it factory installed so I wouldn't have some ugly black wart on my TP car. Please tell me the dealer said they would look just like factory.. if not, really... they might be nice and replace the bumper. And I am annoyed for you too, but I still feel you should have asked these questions.
I'm sorry what happened the Daisy was wrong, but you can't blame Lexus for it. It was in the hands of the dealership, if anything don't slander the Lexus name because of an idiot dealer.
Another thing and I may be playing devil's advocate here is.. why didn't you ask the dealer the outcome of the sensors? I understand what you thought the park assist would look like but if you would have asked the problem could have been stopped there. The dealer said he would add park assist, I'm sure he never said to what extent. She asked for park assist for the purchase of the car she got it! I'm going to reread the ops post but I don't recall she saying that the dealer stated the park assist would look just like factory. It is just like those people who got XM radio after market and weren't happy with the results... You should have asked the dealer directly what it will look like and how comparable to the factory installed option it would be.
Sorry -- I asked these questions about XM radio and thats why I waited for a car to come in with it factory installed so I wouldn't have some ugly black wart on my TP car. Please tell me the dealer said they would look just like factory.. if not, really... they might be nice and replace the bumper. And I am annoyed for you too, but I still feel you should have asked these questions.
If i get parts from a lexus dealer, I expect quality parts. NOT TRASH
1) That is ridiculous that you blame her. She is a victim. Lexus, the corporation SHOULD hold THEIR dealership accountable for that monstrousity. If they dont, then they are as much to blame for liscensing that dealership as an authorized lexus dealership
2) What the dealer installed was not park assist. That was a back up navigator. The intentionally passed it off as OEM, to get the sale. If they couldnt do it or it was aftermarket they should have told her.
3) when you buy a car with options from the dealer, you expect OEM parts.
If I buy floormats with a toyota(some cars, these are options) I expect toyota floor mats. Not some floormats from target. Maybe thats to much to expect in your opinion. But that is crap. THIS is Lexus. And a big part of my buying a lexus was reputation.
4) you are totally insane, who goes to lexus buys a car and thinks they are going to get some cheap pos aftermarket items. IE, if I buy an IS with 17s and when I buy the car, they say they will install 18s... I expect oem 18s. Not TSW wheels.
The worst part is that they literally vandalized her car, to install those POS BACK UP sensors(not parking sensors)
5) I have to say this and I really mean it, you are being an --- for trying to blame her for this. I try my best to be civil, but that is completely and utterly ridiculous. WHO EXPECTS THAT CRAP WHEN THEY ORDER PARTS FROM THE DEALER. MAYBE IF I WERE BUYING A HYUNDAI.
IF LEXUS does not hold that dealer accountable, I WILL NEVER buy a lexus again. It will be a huge mark against them in my mind.
And maybe Lexus doesnt care about one customer, who bought 2 IS350s. But they may not care, when I say... my cousin/roomate bought an IS250 because of me. They may not care, when I say my friend Binh also bought an I350.... they may not care when I say my friend Thinh is looking at an IS as well. They may not care when I say my GF is looking for an RX next year.
BUt if you look at my small circle, thats 6 $40000 cars. or 240000. Word of mouth advertising that matters. And reputation matters. If this Rogue dealer-as you implied- is allowed to sully Lexus's reputation without consequences.... then whats stopping other dealers from pulling the same crap. LEXUS as a corp must keep their dealerships in line, otherwise, they as a corporation deserve to lose their reputation.
Last edited by tqlla3k; 04-14-07 at 07:13 AM.
04-14-07, 07:22 AM
#52
Daisy... Wouldn't you be mad if you ordered XM radio and they gave you something off the shelf of Circuit City suction cupped to your windshield?
The parking sensor is virtually the same thing.
Not OE Products. Universal. Mislead. Originally Anticipated Original Equipment.!
The parking sensor is virtually the same thing.
Not OE Products. Universal. Mislead. Originally Anticipated Original Equipment.!
even more so being a white IS
04-14-07, 07:31 AM
#54
Pole Position
should have known? WTH? THE DEALERSHIP SHOULD HAVE INFORMED HER. Especially if the modification could not easily be undone.
If i get parts from a lexus dealer, I expect quality parts. NOT TRASH
1) That is ridiculous that you blame her. She is a victim. Lexus, the corporation SHOULD hold THEIR dealership accountable for that monstrousity. If they dont, then they are as much to blame for liscensing that dealership as an authorized lexus dealership
2) What the dealer installed was not park assist. That was a back up navigator. The intentionally passed it off as OEM, to get the sale. If they couldnt do it or it was aftermarket they should have told her.
3) when you buy a car with options from the dealer, you expect OEM parts.
If I buy floormats with a toyota(some cars, these are options) I expect toyota floor mats. Not some floormats from target. Maybe thats to much to expect in your opinion. But that is crap. THIS is Lexus. And a big part of my buying a lexus was reputation.
4) you are totally insane, who goes to lexus buys a car and thinks they are going to get some cheap pos aftermarket items. IE, if I buy an IS with 17s and when I buy the car, they say they will install 18s... I expect oem 18s. Not TSW wheels.
The worst part is that they literally vandalized her car, to install those POS BACK UP sensors(not parking sensors)
5) I have to say this and I really mean it, you are being an --- for trying to blame her for this. I try my best to be civil, but that is completely and utterly ridiculous. WHO EXPECTS THAT CRAP WHEN THEY ORDER PARTS FROM THE DEALER. MAYBE IF I WERE BUYING A HYUNDAI.
IF LEXUS does not hold that dealer accountable, I WILL NEVER buy a lexus again. It will be a huge mark against them in my mind.
And maybe Lexus doesnt care about one customer, who bought 2 IS350s. But they may not care, when I say... my cousin/roomate bought an IS250 because of me. They may not care, when I say my friend Binh also bought an I350.... they may not care when I say my friend Thinh is looking at an IS as well. They may not care when I say my GF is looking for an RX next year.
BUt if you look at my small circle, thats 6 $40000 cars. or 240000. Word of mouth advertising that matters. And reputation matters. If this Rogue dealer-as you implied- is allowed to sully Lexus's reputation without consequences.... then whats stopping other dealers from pulling the same crap. LEXUS as a corp must keep their dealerships in line, otherwise, they as a corporation deserve to lose their reputation.
If i get parts from a lexus dealer, I expect quality parts. NOT TRASH
1) That is ridiculous that you blame her. She is a victim. Lexus, the corporation SHOULD hold THEIR dealership accountable for that monstrousity. If they dont, then they are as much to blame for liscensing that dealership as an authorized lexus dealership
2) What the dealer installed was not park assist. That was a back up navigator. The intentionally passed it off as OEM, to get the sale. If they couldnt do it or it was aftermarket they should have told her.
3) when you buy a car with options from the dealer, you expect OEM parts.
If I buy floormats with a toyota(some cars, these are options) I expect toyota floor mats. Not some floormats from target. Maybe thats to much to expect in your opinion. But that is crap. THIS is Lexus. And a big part of my buying a lexus was reputation.
4) you are totally insane, who goes to lexus buys a car and thinks they are going to get some cheap pos aftermarket items. IE, if I buy an IS with 17s and when I buy the car, they say they will install 18s... I expect oem 18s. Not TSW wheels.
The worst part is that they literally vandalized her car, to install those POS BACK UP sensors(not parking sensors)
5) I have to say this and I really mean it, you are being an --- for trying to blame her for this. I try my best to be civil, but that is completely and utterly ridiculous. WHO EXPECTS THAT CRAP WHEN THEY ORDER PARTS FROM THE DEALER. MAYBE IF I WERE BUYING A HYUNDAI.
IF LEXUS does not hold that dealer accountable, I WILL NEVER buy a lexus again. It will be a huge mark against them in my mind.
And maybe Lexus doesnt care about one customer, who bought 2 IS350s. But they may not care, when I say... my cousin/roomate bought an IS250 because of me. They may not care, when I say my friend Binh also bought an I350.... they may not care when I say my friend Thinh is looking at an IS as well. They may not care when I say my GF is looking for an RX next year.
BUt if you look at my small circle, thats 6 $40000 cars. or 240000. Word of mouth advertising that matters. And reputation matters. If this Rogue dealer-as you implied- is allowed to sully Lexus's reputation without consequences.... then whats stopping other dealers from pulling the same crap. LEXUS as a corp must keep their dealerships in line, otherwise, they as a corporation deserve to lose their reputation.
"I'm sorry, Daisy, but the Park Assist is a factory installed option only. However, there are aftermarket kits available. Would you be interested in seeing what these kits look like and how they work?"
This obviously did not happen and I believe that the dealer intentionally led her to believe that she was getting factory Lexus Park Assist. Her buyers order AND repair order both say Park Assist. How is Daisy supposed to know that Park Assist is a factory installed option only? She doesn't, and it was up to the dealer to tell her.
04-14-07, 08:16 AM
#57
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Another thing and I may be playing devil's advocate here is.. why didn't you ask the dealer the outcome of the sensors? I understand what you thought the park assist would look like but if you would have asked the problem could have been stopped there. The dealer said he would add park assist, I'm sure he never said to what extent. She asked for park assist for the purchase of the car she got it! I'm going to reread the ops post but I don't recall she saying that the dealer stated the park assist would look just like factory. It is just like those people who got XM radio after market and weren't happy with the results... You should have asked the dealer directly what it will look like and how comparable to the factory installed option it would be.
Park Assist is a trading mark of Lexus parking system with front and rear sensors and instrument cluster display (+ NAV display if car is NAV equipped).
Other brands have other unique names to call it...like for example Parktronic for Audi.
If I'm talking with the dealer about Park Assist option (especially when buying new car) I don't need to expect to be "blessed" with off color, cheap rear sensor beeper.
I wouldn't even complain if they would install aftermarket system with exact same fuctionality and color, but instead of Instrument cluster display and Nav display I have annoying beeper, instead of 6+ color matching sensors I have 2 not matching and sticking out of my bumper.
simply.....Lexus Park Assist ≠ cheap EchoMaster
Not to mention the fact that If I would be Lexus tech, the first thing after opening the box (and seeing black sensors for white car), I would call either my manager or client to let them instruct me further. Instead of that, my wife heard ....."if you didn't want black ones, you should ask for white sensors" !!!!!! Believe me....this tech is lucky that I was in the other room. Suprisingly other technictians agreed with me that it looks ugly and said that they see something like that for a first time.
The dealership probably has no knowledge about this. I think it's your sale person screw you over because he/she wants to make this sale. I say all you need to do is call a manager there and things will be resolve, and make sure the manager you talk to know that you will call corporate if nothing gonna get done. Good luck with everything.
To be honest, I'm in the marketing and multimedia business...that's why I know that installing PARK ASSIST especially on new Lexus equipped with NAV, shouldn't be a problem. Even if this is factory option you still should be able to get control box, 6 sensors, cable adapters and connect it to your car. I have seen it done with BMW, Mercedes and Audi so since Lexus seem to be more advanced technologicaly, I would assume that it is even easier to do it.
well ......it is my wife's call on this one. I would expect only two outcomes.....
....either retrofit of OEM Park Assist (which should be possible)
....or removing this EchoMaster, installing new bumper and refunding Park Assist option cost.
We will see, what is going to happen next.
04-14-07, 08:25 AM
#58
Liquid Bra Champion
Actually the OEM Lexus system is called "Intuitive Parking Assist". I'm surprised no one caught this. Seeing just Park Assist on the invoice/work order should have been a huge red flag.
04-14-07, 08:33 AM
#59
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They use Instuitive prefix because they just release self parking LS, so to avoid confusion they call it "Intuitive" for all other models.
Carmakers are really strick about those names because it part of the branding process.
That's why Audi promotes "Parktronic" or BMW promotes "Park Distance Control"
Either way this is not "EchoMaster" or "park sensor"
If you look to your manual you will see Park Assist feature description.
It is in Main manual (basic PARK ASSIST with display on instrument cluster) and in NAV manual (with additional display in upper right corner of NAV screen )
Last edited by Daisy1; 04-14-07 at 08:49 AM.