About survey
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05-03-07, 01:10 AM
#8
05-03-07, 04:42 AM
#10
Over here you get to rate them on the phone... Up to now, they called me 3 times and I was harsh on my dealer. They don’t have a single accessory to offer! Not even universal ones like a cargo net… or touch-up paint!!! 
Sounds like contradiction to me 
05-03-07, 06:28 AM
#11
if you dont have any specfic complaints just mark the "truly outstanding", because with lexus even "very good" is a fail..if you have a job where you try to help people, i am sure you would appreciate it..most people have been there
05-03-07, 07:48 AM
#12
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Join Date: Apr 2007
Location: Virginia
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Survey
Our ( Salespeople ) pay is actually based on the survey!!!!! I believe that most of you think it's a waste of time and pitch it. But it is worked into our pay plan as too what percentage we recieve or a Bonus for "Truely Outstanding " Performance. Most salespeople will go the extra mile to make sure that your really satisfied with your buying experience. Lexus grades us very hard on these ............ anything less then "Truely Outstanding" can cost the salesperson $$$$$$ !
If you've had problems ...... there are comment sections all over the survey that are read by Lexus, The Dealership GM and the Owner!!! So you can make a point and not screw your salesperson. Lexus will also, destroy a dealership if they were to find out that a dealership was buying good surveys from customers. It isn't allowed and a dealership can lose there franchise permit if it is proven that they do this.......
Answer TRUTHFULLY!!!!!!!! it will assist in getting help for those that need it and point out downfalls in the process ......... but, also be realistic ....... if there are 5 people before you on a Saturday and you just popped in to buy a car ......... don't complain about the time it took to get you to finance. If it's pouring down rain, don't complain that the exterior of the vehicle isn't clean and dry. OH it's happened!!!! Just be honest and yourself. Most of us bust our humps to make sure you have a great time ......... that way you will remember us and return........ that's true advertisement!!!! The word of mouth from a happy customer...........
Bottom line is if your salesperson took care of you then PLEASE take care of your salesperson. If you feel the dealership shafted you then use the commment sections to complain. NOT the survey!!!!! The survey is the salespersons Grade not the dealerships or finances or service or anything ......... it is the SALESPERSONS only, that gets the mark good or bad.
Thanks for letting me vent on the part of us salespeople
If you've had problems ...... there are comment sections all over the survey that are read by Lexus, The Dealership GM and the Owner!!! So you can make a point and not screw your salesperson. Lexus will also, destroy a dealership if they were to find out that a dealership was buying good surveys from customers. It isn't allowed and a dealership can lose there franchise permit if it is proven that they do this.......
Answer TRUTHFULLY!!!!!!!! it will assist in getting help for those that need it and point out downfalls in the process ......... but, also be realistic ....... if there are 5 people before you on a Saturday and you just popped in to buy a car ......... don't complain about the time it took to get you to finance. If it's pouring down rain, don't complain that the exterior of the vehicle isn't clean and dry. OH it's happened!!!! Just be honest and yourself. Most of us bust our humps to make sure you have a great time ......... that way you will remember us and return........ that's true advertisement!!!! The word of mouth from a happy customer...........
Bottom line is if your salesperson took care of you then PLEASE take care of your salesperson. If you feel the dealership shafted you then use the commment sections to complain. NOT the survey!!!!! The survey is the salespersons Grade not the dealerships or finances or service or anything ......... it is the SALESPERSONS only, that gets the mark good or bad.
Thanks for letting me vent on the part of us salespeople
05-03-07, 08:55 AM
#13
I was very happy with my experience and gave high marks...
I made sure and noted that I was very disappointed that the passenger is not able to use the navigation system while the car is in motion...
I made sure and noted that I was very disappointed that the passenger is not able to use the navigation system while the car is in motion...
05-03-07, 09:00 AM
#14
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Location: Virginia
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05-03-07, 09:20 AM
#15
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Join Date: Apr 2007
Location: CA
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i'm glad i didn't fill mine out yet... the service was fantastic when i bought the car... but it's been a month and i still haven't gotten my all weather floor mats... even after several calls to my sales guy. I sure hope i didn't fall into the "excellent service during purchase but terrible service after" category..