Dealership and Nav Hack Story
#18
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Join Date: Mar 2004
Location: So Cal
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I disagree (with Magellan), it depends upon the specific problem - if it's not a direct result of the hack, why deny under warranty ? IE, if you develop a few broken pixels on the Nav screen, it should be replaced under warranty - that's clearly a mfg defect. Not sure about the OP's issue tho . . .
#19
I disagree (with Magellan), it depends upon the specific problem - if it's not a direct result of the hack, why deny under warranty ? IE, if you develop a few broken pixels on the Nav screen, it should be replaced under warranty - that's clearly a mfg defect. Not sure about the OP's issue tho . . .
#20
Lexus Champion
I disagree (with Magellan), it depends upon the specific problem - if it's not a direct result of the hack, why deny under warranty ? IE, if you develop a few broken pixels on the Nav screen, it should be replaced under warranty - that's clearly a mfg defect. Not sure about the OP's issue tho . . .
Let's put it this way, the dealer while they have to honor a warranty, they don't seem to like doing work for which they are receiving no payment for upfront. Maybe they feel like they are losing out on interest on money they don't receive until months later, who knows, but it seems they will try to not honor the warranty unless there is indisputable evidence that it is a defect. I would have to think modifying an integral factory installed part of the electronics would not count as indisputable evidence that it is a defect and not damage caused by the owner.
Last edited by Evitzee; 07-16-07 at 06:28 PM.
#21
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Let's put it this way, the dealer while they have to honor a warranty, they don't seem to like doing work for which they are receiving no payment for upfront. Maybe they feel like they are losing out on interest on money they don't receive until months later, who knows, but it seems they will try to not honor the warranty unless there is indisputable evidence that it is a defect. I would have to think modifying an integral factory installed part of the electronics would not count as indisputable evidence that it is a defect and not damage caused by the owner.
#22
if you guys know how to do the hack...you should be able to undo it if a problem ever arises.
its not that hard to cut the wires near the electrical tape bundle or pull the pins out and do it that way so if you have to put it back...no one will notice its been tapered with.
its not that hard to cut the wires near the electrical tape bundle or pull the pins out and do it that way so if you have to put it back...no one will notice its been tapered with.
#23
I guess my point was more along the lines of what Evitzee was saying in that the Nav hack involves the very same unit that could potentially be claimed to be defective. Too close for comfort, and I'm sure Lexus would rather not fix something under warranty if they don't have to, and good luck fighting them on it. Even if you wanted to take it up legally you'd still lose. If you don't ever want to get yourself in this situation, I would tell people not to do the Nav hack, or at least not a permanent one that can't be easily undone.
#24
if you guys know how to do the hack...you should be able to undo it if a problem ever arises.
its not that hard to cut the wires near the electrical tape bundle or pull the pins out and do it that way so if you have to put it back...no one will notice its been tapered with.
its not that hard to cut the wires near the electrical tape bundle or pull the pins out and do it that way so if you have to put it back...no one will notice its been tapered with.
#28
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