VIS250P

iTrader: (1)

I bought the 08 Is250 last month.. It had about 1,400 miles on it.. Two weeks ago I took the car to dealership to fix the AC.. The passenger AC climate control is not working for temperature change.. Right now it is two weeks, my car is in dealership.. I feel like this is not a new car anymore.. A new car shouldnt have any problem.. SHould I talk to manager to get me a new car?

CeoStatus0

it's under warranty so you should be good..did they at least give you a loaner car for the time being?

t0e

iTrader: (1)

You wont get a new car for broken A/C controlls

VIS250P

iTrader: (1)

YEa Toe is right but it is a brand new car.. It been in the dealership for 2 weeks for right now and I never heard anything happen to new car with problem within a month...

Ice350

iTrader: (1)

You have a warranty, what's the problem. Any car could have a problem. They are machines built by humans. They won't be perfect. Since you bought it used, make sure you get the full service history. Make sure everything has been checked and documented. Now that the AC has been through a majoe service, it should be fine. Even if there are problems after the warranty expires, the dealerships usually cover it under goodwill...since they serviced prior.

Bichon

To the contrary, the industry average is 125 problems per 100 vehicles in the first three months of ownership, and Lexus' average was 94 problems per 100 vehicles during that time period, making it the second most reliable marque in the 2007 J.D. Power IQS study.

Why is it taking so long to repair the problem? Are they waiting for parts?

Evitzee

Not sure why the car has to remain in the shop for an a/c control. Can't they order it, and when the part arrives you take the car in and have them install it? Have a chat with the Service Department.

Bichon

Hope the original poster will fill us in on the details so we won't have to speculate, but if the broken temperature control was causing the passenger to get blasted with hot air in the Texas heat I can see why the owner might prefer driving a loaner while waiting for the parts to come in.

FiveOhNine

Echoing other comments, new cars sometimes have some problems. You can't expect them to be perfect, even though it is a Lexus. What you should expect is for them to fix it right the first time and treat you right. If either of these things doesn't happen, then you might have a complaint.

Also, there is absolutely NO chance to get a new car out of this. Not until the dealership has tried and failed to fix a major problem will they even consider lemoning it.

iSuxeL

iTrader: (21)

I wouldnt do anything cause its under warranty