POS Lexus All Weather Floor Mats
06-02-08, 04:21 PM
#92
Lexus Champion
Join Date: Dec 2006
Location: NorCal
Posts: 2,596
Likes: 0
Received 0 Likes
on
0 Posts
What the heck???????? I was switching out my mats to the carpets this past weekend and there is a gigantic gash on my 1.5 year OEM rubber mats. The hole is right where I rest my foot. It seems like it is poorly designed and there are not enough cross supports along that area.
Not sure if the dealer will replace em.
Not sure if the dealer will replace em.
06-02-08, 05:12 PM
#93
Lexus Fanatic
My driver side mat is really starting to produce a wear hole. I bought them in January and plan to be back at the dealer in the fall when the hole is very apparent.
06-03-08, 08:04 AM
#94
Lead Lap
Join Date: Jun 2006
Location: ca
Posts: 523
Likes: 0
Received 0 Likes
on
0 Posts
Gotta love sewell lexus
Read this email thread:
[FONT='Arial','sans-serif']In short, no it’s not normal. Yes, they would be covered under warranty. Is the warranty concern only with the drivers front all-weather floor mat? If this is the case, just reply as such and I can have a replacement mat(s) sent to you.[/FONT]
[FONT='Arial','sans-serif']Always a pleasure,[/FONT]
[FONT='Arial','sans-serif']Darrel Diller[/FONT]
[FONT='Arial','sans-serif']Internet Customer Relations[/FONT]
[FONT='Arial','sans-serif']Sewell Lexus Online[/FONT]
[FONT='Arial','sans-serif']sewellpartsonline.com[/FONT]
[FONT='Arial','sans-serif']ddiller@sewell.com[/FONT]
[FONT='Tahoma','sans-serif']
Sent: Monday, June 02, 2008 6:56 PM
To: Sewell Lexus
Subject: Re: Your Sewell Lexus Order #22374.[/FONT]
[FONT='Arial','sans-serif']I bought a set of Lexus all weather mats for my 2006 IS350 and after cleaning out my car this weekend, I noticed that the drivers side mat has a huge hole due to my heel resting there. Is this normal? Is it covered under warranty?[/FONT]
Read this email thread:
[FONT='Arial','sans-serif']In short, no it’s not normal. Yes, they would be covered under warranty. Is the warranty concern only with the drivers front all-weather floor mat? If this is the case, just reply as such and I can have a replacement mat(s) sent to you.[/FONT]
[FONT='Arial','sans-serif']Always a pleasure,[/FONT]
[FONT='Arial','sans-serif']Darrel Diller[/FONT]
[FONT='Arial','sans-serif']Internet Customer Relations[/FONT]
[FONT='Arial','sans-serif']Sewell Lexus Online[/FONT]
[FONT='Arial','sans-serif']sewellpartsonline.com[/FONT]
[FONT='Arial','sans-serif']ddiller@sewell.com[/FONT]
[FONT='Tahoma','sans-serif']
Sent: Monday, June 02, 2008 6:56 PM
To: Sewell Lexus
Subject: Re: Your Sewell Lexus Order #22374.[/FONT]
[FONT='Arial','sans-serif']I bought a set of Lexus all weather mats for my 2006 IS350 and after cleaning out my car this weekend, I noticed that the drivers side mat has a huge hole due to my heel resting there. Is this normal? Is it covered under warranty?[/FONT]
06-03-08, 09:37 AM
#96
I love my ExactMats! They are so clean looking and I love the clip to hold them in place.
http://www.exactmats.com/
http://www.exactmats.com/
07-17-08, 07:16 AM
#97
Instructor
Mine are 5 months old and have a big hole under my right foot. Email sent to Sewell this morning.
Edit: Sewell is sending me another set. That is the type of customer support that Lexus owners expect.
Edit: Sewell is sending me another set. That is the type of customer support that Lexus owners expect.
Last edited by KayGee; 08-30-08 at 07:08 PM.
07-28-08, 10:04 PM
#101
Rookie
Join Date: Jun 2008
Location: WA
Posts: 50
Likes: 0
Received 0 Likes
on
0 Posts
The Mats offered in Canada are much better. 100% Rubber, and come with a 5 yr warranty I believe..
All Season Mats º $116.00 (Lexus Installed MSRP)
This superior quality all-season floor mat is designed to trap debris, sand, mud and water within the custom 'L' shaped grooves. The durable rubber material is long-wearing and easily cleaned with mild soap and water. In addition, this functional accent to your interior possesses a customized moulded logo.
º Personalization Options shown may not be specific to your model.
All Season Mats º $116.00 (Lexus Installed MSRP)
This superior quality all-season floor mat is designed to trap debris, sand, mud and water within the custom 'L' shaped grooves. The durable rubber material is long-wearing and easily cleaned with mild soap and water. In addition, this functional accent to your interior possesses a customized moulded logo.
º Personalization Options shown may not be specific to your model.
The cool thing is that I live in Washington state and plan to visit Vancouver Canada in 2 weeks for fun. I think I'll have to make a pit stop at a lexus dealership there and grab a set!
09-09-08, 03:42 PM
#103
Driver School Candidate
Join Date: Sep 2008
Location: CT
Posts: 6
Likes: 0
Received 0 Likes
on
0 Posts
I was actually about to order mats and a cargo tray. I'm glad I checked here first. So, is there a way to actually order the Canadian version? What about the cargo tray, is the Lexus version of that holding up any better than the mats? If not, I guess I'll go with the weathertechs. I notice Sewell sells them for less on Ebay is there a forum discount code or am I really better off going through Ebay? Is Lexus-Parts.com still in business. I know there was a 10% discount through them but I can't get the site to come up.
09-09-08, 03:55 PM
#105
Lexus Champion
iTrader: (5)
Join Date: Apr 2005
Location: IL
Posts: 2,822
Likes: 0
Received 0 Likes
on
0 Posts
I was actually about to order mats and a cargo tray. I'm glad I checked here first. So, is there a way to actually order the Canadian version? What about the cargo tray, is the Lexus version of that holding up any better than the mats? If not, I guess I'll go with the weathertechs. I notice Sewell sells them for less on Ebay is there a forum discount code or am I really better off going through Ebay? Is Lexus-Parts.com still in business. I know there was a 10% discount through them but I can't get the site to come up.
FYI: Lexus-Parts.com became Sewell Parts Online. Yes, the 10% discount applies still.