Shaft350

So I went to the dealership last week to get some rattles checked and fixed.
The advisor tells me that my warranty for rattles has expired after 1yr, 12000 miles.. and they wanted to charge me 6hrs for labor to pull the dash apart..


I find this hard to believe that the warranty for "rattles" would expire that fast...


Is it true or what...

FiveOhNine

That sounds like BS, but if true, I need to get some of my rattles fixed soon.

Bigrahizzl

iTrader: (8)

LOL thats complete BS. IM not even sure if there is a Rattle Warranty lol

tshek

wasn't the 4 yrs warranty is bumper to bumper? If he said there is a rattle warranty and expired within a year. Ask the adviser to show you the paper work that say that.

Signal_jp

iTrader: (1)

id slap him silly if he said that to me.

ek9vboi

iTrader: (3)

x2, i would be like "wtf" are u crazy?

nn432100

Complete BS! Either go somewhere else to get it done or call him out on it.

15951

Some makes do have policies concerning "adjustments", which include rattles, that limit warranty work to the first year/12k. This is usually limited to cheaper cars, which your service advisor clearly used to work with. Ask him if he misses the Pontiac dealer the next time you speak with him.

HighImStan

iTrader: (4)

BS i had my rattle fixed at 14900 miles at Magnussens

Shaft350

looks like Magnussens is getting a rude call from me tomorrow.. ive been going there since i have gotten my car and most of the time i leave not happy.. im going to start going somewhere else...
thanks guys for the information..

DiauR1

iTrader: (3)

thats BS...call lexus corporate!

carchitect

iTrader: (1)

Yeah, I'm not buying that either. I'd tell that advisor to have that comment noted in the invoice first (with and estimate of repair) . Tell him/her that you're interested in having it done and will be getting it done in the next visit. You just need the estimate so you won't forget how much it would cost to have it done.

Then give the service manager a call regarding your experience once you've picked up your vehicle. Someone's a$$ is in for a chewing soon.

VIS250P

iTrader: (1)

I work at Lexus dealership and one of the mechanic told me the rattle on the dashboard have 4 piece of plastic clips on the back of the front windsheild.. That is what make the dashboard rattle..

Bichon

The warranty documents are in the leather case in your glovebox. Bring them in and ask the service advisor to show you the specific section of the warranty where coverage from rattles is limited to the first year/12,000 miles.

19psi

that's not true. as a tech, i wish it were true, i might be able to make money fixing rattles but unfortuantely for me and fortunately for you guys, rattles are covered as long as the bumper to bumper lasts.