nirav325

hey guys,
so i finally - around 3 weeks ago - got round to doing my fuel recall that lexus sent out to me at the Grapevine Park Place location in Grapevine Tx. Anyways so it was all done normally - I assumed. After I got the car back I drove it when the oil was cold and got this horrible jerking when I drove, literally shaking the car back and foward whenever I accellerated. So anyways I took it back to Park Place Grapevine and I told them what was wrong.

The car has been in the dealership for over 2 weeks now and they can't find out whats wrong. Apparently the fuel pump was leaking but then they sealed it up and its still jerking. Also my service agent said he spoke to Lexus corporate and they have checked their work but they still can't fix it.

Anyone have the same problem?
Do I have a right to be extremely upset or is it one of those unavoidable things? It seems to me that the technicial obviously messed things up and I dont want a messed up engine - if worst comes to worst they can and should replace my engine... right??

Opinions guys....

t0e

iTrader: (1)

I would be pissed, to say the least!

Little E

iTrader: (2)

I would be upset too. I hope it gets fixed.

Brian231

Sounds like it could be grounds for a pro-rated replacement if the issue cannot be fixed.

iialcii

iTrader: (3)

they should find out whats the problem, they prob would replace it. gl sorry to hear

slowandlow

at least they are trying to fix your car and not telling you it is normal.

sktn77a

iTrader: (2)

Did they give you a loaner while the car is in service? How long have you had the car?

nirav325

hey guys
yeah they did give me a loaner but I am only 20 and they said you have to be 21 to drive it or something.. but I'm still driving it.
its not a matter of having a car. its the fact that they screwed up and cant fix it. i jus want my car. .yanno?
and this is the same dealership that lied to me and my parents because we wanted our car around my b-day and they forced us to pay a deposit in order for us to have it by october 25th, and i was forced to not get any options because "if they custom ordered it, it would take 16 weeks instead of 6"
well the car came in december. after ALOT of lies by the dealership.
and now this?

its kinda bs but theres not much I can do at this point
my car is 2 yrs and a few months old around 30K miles.

If worst comes to worst i want a new engine (they did that on my cousins Celica which had engine probs after 3 yrs) but I dont wanna deal w/ that hassel, id rather they just fix it!

what you guys think??

sktn77a

iTrader: (2)

Well, it's not a lemon and they aren't going to replace it (or the engine)! But they do need to fix it (sounds like a fuel or ignition problem). I'd give Lexus Customer Care a call and ask them if they can "assist the dealer with the diagnosis and repairs" as this is taking way too long!

Evitzee

You may be driving the loaner car, but if it gets jacked or damaged guess who is responsible?? Lexus coverage does not cover under age drivers, and that age is 21. Just be aware you are open to liability, you just won't be able to toss the keys back to them and say, 'Sorry'. Someone signed for the car agreeing to these conditions when it was picked up.

Good luck.

Raph TT

a line is kinked, intank line sucking air/kinked?

what kinda noobs work on cars at your dealership?

sblue

Call and ask to speak with the owner, if that does'nt work call corporate...

nirav325

ok guys so i called them and they found out what was wrong with it.
apparently as part of the fuel recall they are supposed to change the injectors.
well according to my service rep "lexus corporate sent us the wrong ones and we installed the IS 250 injectors on your IS 350"
what a bunch of absolute idiots!!!

There shouldnt be any damage.... right??

Brian231

That is a really bad mess-up considering the 250 and 250 direct injectors are totally different with different part numbers. At least, this was identified and rectified.

15951

I'd ask for them to extend your warranty. There's no reason to believe this won't result in more problems down the line as a result of driving around with incorrect parts in your engine. On top of that, you know they had the car running and drove it to diagnose...no idea what sort of problems they could have caused that will surface later on.