I received the GFX lip from Sewell today (thank you Sewell!), but the lip was bent. Please see pictures below.

I called Fed-Ex and am now in the process of filing a claim form. For those who have dealt with carriers on damaged packages, what have your experiences been like?

 

Another Pic.....

 

Fed-Ex a year ago took a month to pay me & ended up paying me more than I asked for in the first place. I would take notes & not hesitate to escalate to supervisor if things are not progressing. I had to hassle a supervisor every day to get her to do something. I used to swear by Fed-Ex as #1

 

Check with Sewell, they might replace it. So much easier to deal with than Fedex.

 

like pisaykotik's said. I read some post about Sewell's customer service was like #1..

 

It's Sewell's responsibility to file a claim with Fed-Ex, not yours. Sewell should send you another one right away and issue a call tag to pick the other one up. You are sewell's customer, you shouldn't have to hassle with any of this.

 

+1 Let them take care of it. You are not the shipper they are

 

What's the URL for Sewell's internet parts department? I just realized that they are local, so I might buy from them just to save on the shipping...

 

sewellpartsonline.com

 

Wow that sucks, Im sure theyll cover it and replace it, it seems like the competition has gotten steep!

 

its a a polyurethane lip...some heat will straighten that right up. as long as its not broken it will bend right back once you install it.