New dealer policy: All loaner cars are charged out at $.15 a mile. No need to gas up. They will just take the odometer reading at the beginning and ending and you pay at the $.15 rate.

This is what Inskip Lexus in Warwick, RI is now doing.

Anybody else experiencing this new policy?

 

Weak!!!!.....but hey changing times..changing policys..boy the dealers are hurting!
it used to be gas only..............

 

At $80 for an oil change, I believe a loaner shoujld be free, no questions asked.

I would also be rather disappointed if i had to go in for warranty work and pay for a loaner. what would be the point fo buying a lexus then?

 

it used to be nothing, not even gas

these "policies" are different from dealerships to dealerships, it's not nationwide.

 

Never heard of this. But my dealer loans the car with a full tank and expects it back full.

 

Same here - except i've never seen it full, so it makes me wonder how many people actually fill it up.

 

is it $.15/mile in lieu of filling up the tank?

 

Maybe so, but it's just more administrative crap to bother people with, IMHO.

 

Find another dealer - and tell Inskip why! Lexus service rates are high enough to include overhead for loaner cars.

 

read again? he says no need to gas up

 

I had a similar thing happen at Westside Lexus in Houston. Except they charge a flat $9 dollar rate for the whole time. I put nearly 1000 miles on the loaner when I had it for almost 2 weeks. That would add up to $150!!!

Dealer told me that the flat $9 rate was due to the fact that people would take the loaner, and then run the toll roads in Houston, lol.

Weird thing is.. the service rep had me sign a paper agreeing to the $9 fee, but I never gave them my credit card or anything...

EDIT: Also dealer said no need to gas up. I got the loaner with only 1/4 tank. But I got my car back from service with a full tank!

 

I was in Inskip and saw the sign. Their previous policy was give you the car full of gas , take it back full. Everyone uses the rental differently, to me I get the rental in the am, drive it to work then drop it off again. Its about 35 miles round trip. I'm fine paying $5.25 vs having to stop and put gas in.

Having said all that my real preference would be not to put gas in or pay for it

 

What I meant by additonal "adminstrative crap" at dealer was the following based on my service visit today:

Warranty repair today was $0 (free, no bill).

If I had to pay per mile, there would have been additional SA involvement recording the mileage, doing paperwork and exchanging of money at cashier. But today I didn't have any of this.

That's all, IMHO I prefer the "bring it back full" technique. Or in short, I like the way my Lexus dealer handles this.

btw - They did fill up my IS350 for free, which was nice.

 

i most definitely agree. i am actually all for about filling up. i have to fill up if i drive my car anyway, so i have no problem filling up the car

now counting the miles i drive, umm.....

 

No fees here.