Is this covered under warranty?
11-29-10 | 03:55 PM
#34
Pole Position
Joined: Sep 2009
Posts: 290
Likes: 0
From: SC
I had my lower windshield seals replaced under warranty earlier this year. Dealer didn't ask me twice about it. However, the car now makes a whistling/gust of wind noise from that area, right around 40 mph. I now have to take it back in and try to convince them their work must have thrown something off.
My side window valances are also cracked on both sides. Actually, they are not cracked, they are rippled. Is that how yours is too? My car was delivered new that way. I brought it up to one dealer and they declined replacing it. A second dealer said they would next time I bring it in. At this point I'm nervous having any stock parts replaced out, being it often causes ill fit or rattles.
My side window valances are also cracked on both sides. Actually, they are not cracked, they are rippled. Is that how yours is too? My car was delivered new that way. I brought it up to one dealer and they declined replacing it. A second dealer said they would next time I bring it in. At this point I'm nervous having any stock parts replaced out, being it often causes ill fit or rattles.
11-29-10 | 05:06 PM
#35
they covered my fender liner fully, but that was when i first bought the car and it came broken. nowadays they're more resilient to replace anything broken covered under warranty since my car is decked out in mods =.=.
11-29-10 | 08:37 PM
#36
Lexus Test Driver
Joined: Mar 2008
Posts: 9,755
Likes: 171
From: California
Very slightly. But I turn off the radio to hear the whistle and try to pinpoint where exactly it's coming from. What's super annoying is it won't whistle all the time. It only whistles when it's breezy or windy out and I am heading into the wind or if it's blowing from right to left. Trying to get the dealer to replicate that is going to be a challenge. But otherwise, the noise is always faintly there and it didn't start until I had the corner seals replaced.
11-30-10 | 03:58 PM
#38
Moderator
Joined: Jul 2010
Posts: 2,585
Likes: 6
From: NorCal
Okay so you guys all freaked me out and I ran out to go check Micaiah. Sure enough, he's cracking. 
I was a bit scared because at first they said that they were not sure if they will be able to cover it, since it's something that is exposed to the sun and subject to cracking, weather, etc. I pointed out that this car is a 2009, I've had it for almost five months, and it's obviously been kept inside it's entire life.
To show that this car was well taken care of, I also threw in the fact that it was executive owned, and that records show it was kept up to the T on all of it's required services, by that place in Torrence where only the employee cars go (I showed them the sticker).
The manager called whoever it was they called at corporate and after running a check on his VIN number I got the okay.
Thank God. Thank you Lexus.
I've got an appt first thing in the morning to have the seals replaced. I was even told that they will have coffee, donuts and bagels there.
For those of you who haven't checked, go check your cars now.
I was a bit scared because at first they said that they were not sure if they will be able to cover it, since it's something that is exposed to the sun and subject to cracking, weather, etc. I pointed out that this car is a 2009, I've had it for almost five months, and it's obviously been kept inside it's entire life.
To show that this car was well taken care of, I also threw in the fact that it was executive owned, and that records show it was kept up to the T on all of it's required services, by that place in Torrence where only the employee cars go (I showed them the sticker).
The manager called whoever it was they called at corporate and after running a check on his VIN number I got the okay.
Thank God. Thank you Lexus.
I've got an appt first thing in the morning to have the seals replaced. I was even told that they will have coffee, donuts and bagels there.
For those of you who haven't checked, go check your cars now.
Last edited by Micaiah; 11-30-10 at 04:01 PM.
11-30-10 | 06:20 PM
#40
Moderator
Joined: Jul 2010
Posts: 2,585
Likes: 6
From: NorCal
Just tell them the truth, that amongst your friends this was a topic that was brought up. The reason they had to check if it was warrantied is because the service manager said he never heard of this before. When he called corporate, they okay'd it and gave him a number so they can get reimbursed. I wouldn't worry. At least I started the ball on this out her in our area.
Oh and FYI, they are going to replace the seals to the left and to the right of the windshield, without having to touch the glass at all. He showed me how it just pops out. All they are going to do is pop them out and put the new ones back in the clips that are on the edges of the glass.
Oh and FYI, they are going to replace the seals to the left and to the right of the windshield, without having to touch the glass at all. He showed me how it just pops out. All they are going to do is pop them out and put the new ones back in the clips that are on the edges of the glass.
Last edited by Micaiah; 11-30-10 at 06:26 PM.
11-30-10 | 06:35 PM
#41
Pole Position
Joined: Sep 2009
Posts: 290
Likes: 0
From: SC
Good turn out on the widow seals
Just tell them the truth, that amongst your friends this was a topic that was brought up. The reason they had to check if it was warrantied is because the service manager said he never heard of this before. When he called corporate, they okay'd it and gave him a number so they can get reimbursed. I wouldn't worry. At least I started the ball on this out her in our area.
Oh and FYI, they are going to replace the seals to the left and to the right of the windshield, without having to touch the glass at all. He showed me how it just pops out. All they are going to do is pop them out and put the new ones back in the clips that are on the edges of the glass.
Oh and FYI, they are going to replace the seals to the left and to the right of the windshield, without having to touch the glass at all. He showed me how it just pops out. All they are going to do is pop them out and put the new ones back in the clips that are on the edges of the glass.
Mine is an '07, and the service history has been followed up on it as well. Even though I bought the car used last year, I am going to tell them that I use a car cover on a daily basis and this should not be cracking so quickly. I really believe that Lexus used a bad batch of rubber on this one.
11-30-10 | 11:08 PM
#44
i was washing my car today and noticed the window seals on my car cracking as well. pieces even fell off when i wiped the car down. my warranty just expired so most likely i wont be able to get mine replaced