Anyone have experience w/Lexus Customer Care for out of warranty issues?
#1
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If anyone has had an issue with an out of warranty claim that was referred to Lexus Customer Care, can you share your experience.
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I have a great experience with them....
I have an 01 IS300. On the the 01 model if you lost your master key they cant code you
a new key you have to buy a brand new ecu and key. The ecu and key was over 1600 with labor.
I heard that sometimes lexus will be nice and take care of the cost. At first they didnt want to do it. After a few calls they agreed to send me a check for the cost of parts. So they saved me about 1300 bucks. Great service!!!
I have an 01 IS300. On the the 01 model if you lost your master key they cant code you
a new key you have to buy a brand new ecu and key. The ecu and key was over 1600 with labor.
I heard that sometimes lexus will be nice and take care of the cost. At first they didnt want to do it. After a few calls they agreed to send me a check for the cost of parts. So they saved me about 1300 bucks. Great service!!!
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chikoo
IS - 2nd Gen (2006-2013)
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10-23-10 09:24 PM