speed_Demo

Just want to get it off my chest about this guys, its not a big deal, but another reminder how a simple task can go wrong at the dealer.

I took my car in for 15k oil change only, and tonight i noticed oil where i park in the garage. The good thing the oil is clear, so they did change it...but its been leaking for at least 600 miles. So I have to bring it in tomorrow, and probably waste 2 hrs waiting since its a Friday...always busy.

Not sure how much been leaking, but damn!!!

Does anyone else had this happened to them? how did you guys handle it? Should I ask for something like discount for next service? or just take an apology from the service guy and walk away?

Thanks

gc86

iTrader: (26)

Unacceptable in my opinion, when you fill out those evaluations be sure to include this incident.

rac2max

mistakes....everyone makes mistakes, as long as it's fixed and they apologize about it...should just let it go. Bad evaluations could hurt someone's career. Just my 2c

600rr05

iTrader: (9)

^^^ +1 i am sure they will give you some type of future discount or credit.

gc86

iTrader: (26)

This is true but if a entry-level technician working at Lexus cannot complete a simple oil change without properly tightening the drain plug or the filter element canister they shouldn't be doing oil changes on 40k+ cars. My 2 cents.

edit: i'm a little harsh to judge with this type of scenario because i've done entry-level tech work including oil changes and i've encountered a ton of lazy and careless techs which don't take pride in the work they do causing complaints and a bad rep towards the company they work for

ltran

there's really no excuse for a simple job that you're paying for. but i always try to say "everyone has their bad days" sorry u had to come in on the tech's bad day.

speed_Demo

Hey guys, thanks for the responses. Yeah everyone make mistake, especially during a simple oil job...one of those too much repetition 'mistake'.

But gc86 is right, we expect them to be professional at a Lexus dealer, I didn't take my car in for an oil change at Jiffy Lube. Especially, if I didn't noticed the oil now, I could've damage my engine later.

About to head out to the dealer, I feel like asking them for a loaner for the whole day, take it to the Bay area for a date.

loftus112

iTrader: (2)

Keep us posted on what they say and what you can milk outta the dealer.

tC_demon

But make sure to state how they handle the problem. Bad evaluations is part of having a job in customer service.

600rr05

iTrader: (9)

let us know the outcome....

intekmdma

agreed with your edit part!

IS-SV

I am curious how the customer is handled in this case.

So far it doesn't reflect well on the service department, considering that double-check procedures must be part of the process.

EJC

Entirely possible it's not the dealers fault.
Could have been a bad gasket and the leak might not have shown up while in the shop. I don't believe you mentioned how much oil was under the vehicle, but it appears that it wasn't enough for you to feel that you needed to add any to drive safely.

hmsis250

iTrader: (5)

that's why when it comes to my cars I do what I can on my own. Especially oil changes!

FisforFast

I can't recall the last time I had an oil change done and there wasn't oil leaking because they hadn't tightened the filter properly.