98023IS250

so I bought my car about a month ago with 20k on it and went in to ask about the front brakes... Nope, brake dust is not an issue or warranty problem.

so I asked the cost to replace the front brake pads.. He did not even have to check: $330. I just laughed and walked out.

windex

iTrader: (1)

Kurtz

iTrader: (1)

Now bring it back with a copy of the TSIB and tell him yes, it is a warranty problem so fix it.

98023IS250

anyone have a link please?

XprincoX

iTrader: (10)

https://www.clublexus.com/forums/sus...-released.html

soupdawg

i hate service advisers. they are worse than lawyers.

Jetfire

iTrader: (3)

worse than ambulance chasers?

wait. is the car still under warranty?

tromly

Members of Congress are way worse than service advisors !! Talk about a bilstein wallet flush everytime they're in session !!

98023IS250

yes.. it is a 2007

penone

same thing happened to me. I even brought the TSIB with me and the service adviser looked at me like I had 2 heads. He asked where I got this from and then told me that this is not for the general public. I told him - well, I'm tired of the break dust - fix it. Pick my car up later that day and nothing done. On the service report it shows that it is normal for the break dust to appear. m..f..ers! I'm going to a different stealership tomorrow for an oil change and will ask them about the brake dust issue. fyi - i have a 2006 that is still under warranty.

-P.

Jetfire

iTrader: (3)

i would ream them out about the brake pads. if not, never go back to them again and just find another dealer. then maybe make a complaint to lexus corporate?

Jim Price

It is a definite issue and a reputable dealer will make the exchange at no cost. If not, contact Lexus. My dealer in Lubbock fixed the problem quickly and efficiently after providing me with a loaner. And my brake dust went away.

joshuajj

Which lexus dealership did you go to? I went to Lexus of Fife and got the TSIB done without any questions asked. Just show them the TSIB and you should be good. I've always had really good service from them.

projectdna

iTrader: (56)

just playing the part of the devil's advocate, but maybe they really didn't know. not all service advisors have the same knowledge - even though many of us (and myself at one point in time) assume them to have it.

98023IS250

Bingo!!!!!