IS - 2nd Gen (2006-2013) Discussion about the 2006+ model IS models

Dealer damaged the car!

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Old 02-16-10, 02:11 PM
  #31  
YooNiBaLL
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Originally Posted by laobo979
that one reason why i liked my BMW dealer over my Lexus cause BMW will walk with you around your car and point out the ding and scuff on you car so that you and them know how it was when it goes in. so that if there any other damage they will take care of it no question asked. Plus i hate how lexus take it threw the drive thru car wash cause my car came out with a scratch on the door. BMW hand washed my M3 rite in front of me that service. hope they fix it for you tho
It all depends on the dealerships. The dealership in STL (Dave Mungenast) is absolutely great with the service (so far...). They couldn't be any better in my opinion. Free car wash + vacuum. And they also check for dings and scuff marks before taking the car in for service. Honestly... hand washing a car with the towels they have been using all day to clean cars is MUCH worse than a tiny scratch. That towel will leave swirl marks ALL OVER YOUR CAR. : ( So I would never let anyone else wash my car. I can't stand swirl marks. Especially on a color like obsidian.
Old 02-16-10, 02:26 PM
  #32  
dubsesd
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sucks to hear, but i would like to see the 2009 front lip installed on your car
Old 02-16-10, 03:14 PM
  #33  
giantdefy
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Ive been to Lexus of Concord once and I dont plan on going back there again. Place looks unorganized and there is barely any parking. Im glad I dont take my car there for service.
Old 02-16-10, 03:44 PM
  #34  
LEXMAN350
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I hope you get this taken care of. The lexus dealer I go to in Glendale walk me around the car to check everything before they do service and if they don't do that I will ask them to do it. I would go to a different dealer after you get this issue straightened out.
Old 02-16-10, 03:50 PM
  #35  
llamaboiz
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Originally Posted by rcracer
...I also ask if I can get the GFX kit in lieu of the services and they agreed to it...
hell yea~

one bit of future advise for EVERYONE... dont goto the stealerships for service, either do it yourself OR attend local CL meets and ask other members what local shops (who) they trust their cars with. We do have CL members that work at the stealerships as techs and unless you get these guys to work on your cars, its a roll of the dice...

The CL guys who do work as techs do not let their fellow techs/lot boys/service advisors/anyone even touch their cars~, tells ya something don't it
Old 02-16-10, 04:02 PM
  #36  
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They got the 09 front lip gfx at your dealer? I called my parts and they had no idea, even when i gave them the part # ! Also when i asked about window visors, they were like whats that. They really are JP exclusive...
Old 02-16-10, 04:21 PM
  #37  
rcracer
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I told them the car is a 09 and the service manager just called his parts manager and he says that they are discountinued and dont have the starfire color they can get it repainted. I think they're talking about left over 06-08 kits. They dont know about the 09-10 kits I'll have to ask for something else.

I had a TSIB done thats the only reason why I brought it to them other than that I work on the car myself.
Old 02-16-10, 04:55 PM
  #38  
as3.0cl
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06-08 is discontinued, our is an 09 so there is definitely a new lip. ask for the F-sport Ground Effects kit. they may have just changed the name that's why there is the confusion.

GFX was before F-sport....
Old 02-16-10, 05:19 PM
  #39  
dubsesd
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yup. might as well get the whole kit, haha
Old 02-16-10, 05:21 PM
  #40  
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Originally Posted by as3.0cl
06-08 is discontinued, our is an 09 so there is definitely a new lip. ask for the F-sport Ground Effects kit. they may have just changed the name that's why there is the confusion.

GFX was before F-sport....
I tried calling my dealer and gave them a part number! nothing...
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