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Does that sound right or should an agent go look at the car first before it is sent to the lexus body shop.
There are differences among adjusters from insurance companies. But typically, If the repair shop is listed as there affiliate, adjuster accepts the claim made by the shop. If in case agent is sent out, he/she would be evaluating the damage AT the repair shop (Lexus body shop in your case).
Again, total loss would be beneficial for you in anyway.
sorry to hear at least you are okay....I agree with others hate to say it but if they dont total the fact that this happened will always be on your mind...
I went to lexus and they are giving me a good deal on a white 2010 is250 rwd, you guys think i should get the same car, or get something else???? so hard