IS - 2nd Gen (2006-2013) Discussion about the 2006+ model IS models

Blackberry Tour pairing problem with IS 350

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Old 06-12-10, 02:53 PM
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shawndover
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Default Blackberry Tour pairing problem with IS 350

For about the first six months that I've had my BlackBerry Tour, I had no issues pairing it with my IS 350. Last week, the pairing stopped working. I deleted the BlackBerry for my list of registered devices in the car and tried to re-pair it, but I can't get it to pair. The BlackBerry locates the car as an "audio device," but then says that pairing failed before I even get to the screen where I would enter the passcode. I don't think the problem is with my car, since my wife's iPhone pairs with it just fine.

Any suggestions? Help!
Old 06-12-10, 03:03 PM
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Sgt350
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whos is your service provider ? Verizon ?
Old 06-12-10, 03:03 PM
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Originally Posted by Sgt350
whos is your service provider ? Verizon ?
Yes, Verizon.
Old 06-12-10, 03:10 PM
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Sgt350
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There's your problem, Verizon sends updates to there phones and causes bluetooth problems as well as random dialing. I'm a Service Advisor @ Toyota and every person I've helped w/ your issue has always been verizon. you can also check lexus.letstalk.com if your phone is still compatible on there list
Old 06-12-10, 03:19 PM
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shawndover
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Originally Posted by Sgt350
There's your problem, Verizon sends updates to there phones and causes bluetooth problems as well as random dialing. I'm a Service Advisor @ Toyota and every person I've helped w/ your issue has always been verizon. you can also check lexus.letstalk.com if your phone is still compatible on there list
Is there any known solution?
Old 06-12-10, 03:33 PM
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Bichon
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I have a Blackberry Tour on Verizon wireless, and mine works just fine - just used it on the way home about 5 minutes ago - so I don't think it's anything Verizon did.
Old 06-12-10, 05:22 PM
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Mine works just fine too. Try restarting your phone by pulling the battery. Usually fixes more problems, or get the latest OS.
Old 06-12-10, 08:00 PM
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Originally Posted by stonefan52
Mine works just fine too. Try restarting your phone by pulling the battery. Usually fixes more problems, or get the latest OS.
I've already tried taking out e battery, which didn't help. How do I update the OS?
Old 06-12-10, 08:14 PM
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Sgt350
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Like I said from past experiences its an issue w/ Verizon. I've had customers call Verizon an no known update/ repair avaliable. I'm not trying to put down Verizon just issues with there "updates", Have not encountered any other issues from other providers
Old 06-12-10, 10:56 PM
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On your Tour, if you go to options, advanced options, then click wireless update.
Old 06-13-10, 06:25 AM
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Bichon
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If you go to Options, About, it will tell you the software version you are running. I have v5.0.0.591, and it works flawlessly.
Old 06-13-10, 03:47 PM
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Thanks, everyone, for the tips. I wirelessly updated my OS overnight and was able to pair the phone today. Hopefully it keeps working.
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