Last day of factory warranty
07-08-10 | 09:42 AM
#31
I have replaced entire door panels under warranty on new cars due to customers simply pressing too hard and cracking the panel, so I have seen this covered before...
Because of that, I would feel like a huge retard if I didn't ask...
Let me quote Albert Einstein, "He who asks a question is a fool for 5 minutes, he who never asks a question is a fool for life."
Because of that, I would feel like a huge retard if I didn't ask...
Let me quote Albert Einstein, "He who asks a question is a fool for 5 minutes, he who never asks a question is a fool for life."
07-08-10 | 11:25 AM
#32
Given all of the above, does anyone question why Lexus cars and service are expensive? All of us want to have our cars taken care of and have "perfect" carts, but the above seems ridiculous. To wait until your warranty is almost up to complain is just too much. And to complain about "elbow dents"???
No wonder dealers can be difficult to deal with for the rest of us.
No wonder dealers can be difficult to deal with for the rest of us.
07-08-10 | 11:52 AM
#33
^^ I work at a dealership service department, and you don't even want to know what its like sometimes...but I have a very good relationship with the advisor over at Lexus, and he instructed me to do so (I think I already mentioned that a number of times)...so if it was cool with him and Lexus, then why not???
07-08-10 | 09:04 PM
#36
Good, informative thread. 
It never hurts to ask your Lexus service advisor about things, as embarrassing as it is sometimes. Just remember, part of the cost of your car is paying for the embedded warranty. Might as well put it to use when you can.
You got lucky on those rotors. 
He definitely didn't have to do that for you. Always nice to have a good relationship with your service adviser.
The rear view mirror TSIB is related to excessive vibration (to the point it's hard to see) with moderately loud music, or having the sunroof down. They replace the mirror with an entirely new one which is less prone to, but not immune from, vibrating.
It never hurts to ask your Lexus service advisor about things, as embarrassing as it is sometimes. Just remember, part of the cost of your car is paying for the embedded warranty. Might as well put it to use when you can.
Ok...to clear this up a little bit, my car had the original TSB brake pads that were creating a huge amount of brake dust on the front wheels...the TSB covers the replacement of these pads with the "dust free" ones, but I also stated that I was getting vibration when braking, especially at higher speeds, so the advisor was cool and replaced the rotors under warranty due to them being below minimum spec (below 27mm)...keep in mind that this may not work for everyone, but it could not hurt to simply try!
Floormats being worn out due to your heal will never be a warranty item, as stated above...the thick rubber all-weather mats are replaced when the 9LG SSC is performed (if you have all-weather mats), but I don't have all-weather mats and I refused to have that recall performed...
Floormats being worn out due to your heal will never be a warranty item, as stated above...the thick rubber all-weather mats are replaced when the 9LG SSC is performed (if you have all-weather mats), but I don't have all-weather mats and I refused to have that recall performed...
He definitely didn't have to do that for you. Always nice to have a good relationship with your service adviser.The rear view mirror TSIB is related to excessive vibration (to the point it's hard to see) with moderately loud music, or having the sunroof down. They replace the mirror with an entirely new one which is less prone to, but not immune from, vibrating.
07-12-10 | 05:22 PM
#37
Driver School Candidate
Joined: Jan 2010
Posts: 3
Likes: 0
From: ny
i went in today trying to get the front brake tsib for excess dust on my 06. He said that the tsib was discounted for because people were complaining of squeaking noises? can anybody confirm this? i told him it was a tsib and he just shot back that it was discounted.
i also tried to get the navigation tsib and he just re-calibrated it? no new disk or anything.
not sure how to feel. haha.
i also tried to get the navigation tsib and he just re-calibrated it? no new disk or anything.
not sure how to feel. haha.
07-13-10 | 11:11 AM
#39
Pole Position
Joined: Apr 2010
Posts: 399
Likes: 0
From: TX
i went in today trying to get the front brake tsib for excess dust on my 06. He said that the tsib was discounted for because people were complaining of squeaking noises? can anybody confirm this? i told him it was a tsib and he just shot back that it was discounted.
i also tried to get the navigation tsib and he just re-calibrated it? no new disk or anything.
not sure how to feel. haha.
i also tried to get the navigation tsib and he just re-calibrated it? no new disk or anything.
not sure how to feel. haha.
He also sounds like a dealer that I wouldn't want working on my car anyway.
07-13-10 | 11:15 AM
#40
Lexus Fanatic
Joined: Nov 2008
Posts: 14,100
Likes: 1
From: tech capital
Agreed, now that I've had the low dust front pads for a year. I have experienced greatly reduced dust, no noise and excellent braking performance.
07-14-10 | 11:21 AM
#42
Pole Position
Joined: Apr 2010
Posts: 399
Likes: 0
From: TX
i went in today trying to get the front brake tsib for excess dust on my 06. He said that the tsib was discounted for because people were complaining of squeaking noises? can anybody confirm this? i told him it was a tsib and he just shot back that it was discounted.
i also tried to get the navigation tsib and he just re-calibrated it? no new disk or anything.
not sure how to feel. haha.
i also tried to get the navigation tsib and he just re-calibrated it? no new disk or anything.
not sure how to feel. haha.
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