Valve Spring Recall - $$$ Bonus
#242
Driver School Candidate
Join Date: Nov 2010
Location: nc
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I received the recall letter with the extended warranty. Called Lexus and they informed me that those who do not already have an extended warranty will receive that instead of the $500 gc. I politely explained to them that the extended warranty will be of no benefit for me since I have an 07 w/ only 40k miles. After 2 transfers they submitted my request for the gc. So, i will be hearing back from them within the next few days. I doubt they will give it to me but I will try my hardest to convince them.
#244
I received my letter. Lexus is SO sorry about all the recalls. They gave me my $1500.00 coupon and extended my warranty. Problem is.......I am NOT buying a new Lexus anytime soon and my expensive, Platinum warranty, expires in January of 2013. No $500.00. I called them and kindly suggested that maybe they might want to reconsider giving me the $500.00. We shall see what we shall see.
They would be wise.....make that VERY wise to manage to come up with the money.
They would be wise.....make that VERY wise to manage to come up with the money.
#245
Lexus Champion
#246
Lexus Champion
I received my letter. Lexus is SO sorry about all the recalls. They gave me my $1500.00 coupon and extended my warranty. Problem is.......I am NOT buying a new Lexus anytime soon and my expensive, Platinum warranty, expires in January of 2013. No $500.00. I called them and kindly suggested that maybe they might want to reconsider giving me the $500.00. We shall see what we shall see.
They would be wise.....make that VERY wise to manage to come up with the money.
They would be wise.....make that VERY wise to manage to come up with the money.
My letter is in the mail next week to them about this very issue.
#248
It is SO easy for me to "back it up". I not only will not let them perform the routine maintenance (brakes, belts, hoses, etc., etc.) on the car but I will just not ever buy another Lexus. My life will be just fine if the next new car I buy is not a Lexus. There are SO many nice cars to choose from nowadays.
We shall see. Time will tell.
#249
Driver School Candidate
Join Date: Nov 2010
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Well in my case the extended warranty has no benefit at all since I have low miles. If they extended the length of the warranty that would be fine for me. It's not that we want something for nothing, we paid a good amount of $ for our cars and when you hear of these recalls it is unpleasing. The least they could do is offer some type of compensation for the inconvenience that will actually be benificial to all customers.... For me though, I am not upset at all bc I didn't expect anything from the get go, but I understand for those who are upset.
#252
Lead Lap
iTrader: (12)
I received my letter. Lexus is SO sorry about all the recalls. They gave me my $1500.00 coupon and extended my warranty. Problem is.......I am NOT buying a new Lexus anytime soon and my expensive, Platinum warranty, expires in January of 2013. No $500.00. I called them and kindly suggested that maybe they might want to reconsider giving me the $500.00. We shall see what we shall see.
They would be wise.....make that VERY wise to manage to come up with the money.
They would be wise.....make that VERY wise to manage to come up with the money.
#253
Geez guys, some of you are talking extortion.
Fork over $500 or I'll make you sorry.
They are fixing problems at no charge and extending your warrantee at no charge.
The $500 is for those that already bought an extended warrantee.
Grow up
Fork over $500 or I'll make you sorry.
They are fixing problems at no charge and extending your warrantee at no charge.
The $500 is for those that already bought an extended warrantee.
Grow up
#254
It just seems to me that Lexus doesn't quite have their "ducks" all in a row. Some get it. Some do not.
We shall see.
#255
Lexus Champion
Such hostility for those that didn't get the $500 GC. This is why no matter what Lexus does they get bashed, whether it is in the media or by the owners. They become proactive and fix a problem that is probably nonexistent for practical purposes, give you a loaner, a free tank of gas, a credit of $1,500 towards a new Lexus (which I used last month), and extend the warranty. Yet some people also got a $500 GC and those that didn't get it are crying foul and demanding that they get $500 too or else they will go on a crusade and complain to friends, relatives, coworkers, and anybody else that will listen about how Lexus is such a crappy company. There is a criteria as to who gets the GC that we are not privy too (nor should we be). It could be based things like age of owner, location, age of other cars, how much they spend at the dealer, credit score, or other criteria. Yet that doesn't stop people from whining about it and demanding to be paid $500. If you are that upset about it don't buy a Lexus next time, there is plenty of competition that will take your money, but name another car company that will take as good of care of you as Lexus in the long run. BMW, Mercedes, Audi, Infiniti? I don't think so, and I think you'll be pondering for a long time to come up with a name. You may think $500 means nothing to Lexus but it all comes off the bottom line, its real money, and last I heard Toyota lost money last year.
Last edited by Evitzee; 12-17-10 at 01:43 PM.