Lexus Dealership - Possible Fail?
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Assistant Service Manager at the Lexus Dealership in Grapevine states that there is an updated TSIB for the brake pads for the 2007 Lexus IS350 that states "If your breaks are under 5mm, the brake pad replacement is nullified". My break pads are currently at 3mm.
However, I have looked up the BR002-06 and it does not appear to have that listed on any part of the TSIB. I have ~47k miles on this vehicle and am wondering if this guy is telling the truth or if he plainly wants my money.
I may be looking at the wrong TSIB though, so any suggestions would be nice.
However, I have looked up the BR002-06 and it does not appear to have that listed on any part of the TSIB. I have ~47k miles on this vehicle and am wondering if this guy is telling the truth or if he plainly wants my money.
I may be looking at the wrong TSIB though, so any suggestions would be nice.
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Oh yea. That was me. I didn't wanna pay but I have a lot to do and don't have time to do it myself or shop around. I ended up just doing it. Free car to drive around anyways.
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Well it makes sense that they wouldn't replace it. Your obviously in it for free brake pads and not the real issue which is excessive brake dust. The reason I say this is because you already drove the car for 47,000 miles and dealt with it. Would you go to a nice retaurants and complain about how your steak is undercooked and want a new one and only have a bite left? They would laugh at you.
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#8
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Should be good, I had mine done for the start up issue too. Engine sounds better during start up (more vroom), and the same for engine the shut down as the car would rattle once a while during it.
Last edited by Sango; 11-11-10 at 09:25 AM.
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Well it makes sense that they wouldn't replace it. Your obviously in it for free brake pads and not the real issue which is excessive brake dust. The reason I say this is because you already drove the car for 47,000 miles and dealt with it. Would you go to a nice retaurants and complain about how your steak is undercooked and want a new one and only have a bite left? They would laugh at you.
#10
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When this TSB first came out back in the day, it was well noted to have it done early on and not wait. My dealer mentioned they would take care of it as long as I wasn't over 5000 miles.
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This is what my dealer states:
We would be happy to have one of our service advisors take a look at your brakes. According to the TSB you have to have at least 7 millimeters left on your current brake pads in order for us to replace them.
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And again I'd insist they show you that in writing
Since we've now had multiple folks claim their dealer said it listed a min. spec, but then they listed different specs, I suspect the dealer is just making that up.
Especially since the actual TSIB that has been posted here says no such thing.
If there's now magically an updated version that does surely someone can produce a copy.
FWIW, brand new pads are only 12.x mm thick (12.5 on the 350, 12.2 on the 250) so 7mm is especially hard to believe as a "minimum" since they're still in their first half of their useful life.
Since we've now had multiple folks claim their dealer said it listed a min. spec, but then they listed different specs, I suspect the dealer is just making that up.
Especially since the actual TSIB that has been posted here says no such thing.
If there's now magically an updated version that does surely someone can produce a copy.
FWIW, brand new pads are only 12.x mm thick (12.5 on the 350, 12.2 on the 250) so 7mm is especially hard to believe as a "minimum" since they're still in their first half of their useful life.
Last edited by Kurtz; 11-11-10 at 09:28 AM.