Jus bought an 08is 250 last week n I told them the brakes are squeaking wen I brake. So I bring it in n the sales guy says they shoulda checked all that stuff before letting the customer take the car home. But of course they didn't. And I showed them the lip on the rotors and the grooves that looks like something is diggin into the rotors and the "mechanic" tells me that's how it's supposed to be. But I look on other cars on the lot n the rotors are perfect with no lip and no streaks or grooves. So they tell me we will change the brake pads, when the pads are almost new. Sometimes I wonder how these guys get hired. Anyone else have this problem?

 

That sounds shady, cause there shouldn't be any deep groove on your rotor. Good luck with that!

 

It's like there is something between the pads and rotor so it's digging into rotor

 

Where in FL are you? Which dealer are you going to? I've had nothing but good experiences with Lexus of Orlando. I brought my car in for some rattling noises and they resurfaced my rotors also free of charge.

 

That is normal for worn rotors, but is not acceptable. You can demand they either cut the rotors, or replace them. However, since you drove the car off the lot, they may give you a hard time. Often, if the rotor is worn to a point where a noticable lip is present, the rotor is too worn to be cut because after being cut the rotor would be too thin.

 

Old pads may have been down to the metal indicator and driven that way for a while, this would groove the rotor in the center.

 

Lexus of Kendall

 

Yea there is a noticeable lip on it. They are changing the pads as we speak..... But do ppl put the is 350 rotors on the 250. Is it a major diffence. ?

 

I would call and have them cut the rotors also if possible, or replace them. If you put new pads on and leave the worn rotors, the pads will wear to the shape of the rotors as they are now, lip and all, then if rotors are replaced you most likely would need to do pads again.

Pretty shady that they are half-assing a cheap, simple brake job. Exactly the reason I do all my own maintenance.

 

What is your mileage? You may be able to go to another Lexus dealer and claim the noise and pulsation under warranty...

 

I've had good experiences with Lexus of Pembroke Pines and Lexus of North Miami I'm sure they will help you out.

 

I had my car serviced at Lexus of Kendall when I lived in Miami and all I can say is STAY AWAY.

 

How far away are you from JM Lexus? I actually drove down from Orlando to buy my car and I had a great experience.

 

Lexus of kendall service is good ,but sales sucks

 

My advisor from Lexus of kendall SUCKS