My car, Lexus IS 350, has a condensation problem inside the headlight housing on both sides. I bought the car approximately a year ago. The problem first occurred to my car about 2 weeks ago. One of the headlights are permanently out. Because of the water, not only the headlight but ballast and the ECU are failed to operate properly. It is a manufacturer defect as even the dealership and the Lexus customer satisfaction center admitted. However, Lexus refused to provide the full service. They offered to provide $1,000 when the total fixing cost will be around $1,500 for one side. I am also aware of the class action that are going on for RX from 2004 - 2009 model. As they are suffering from the same problem, many Lexus owner are having this issue. This is certainly a manufacturer defect but they are refusing to provide the service because my manufacturer warraty has been expired. Now, it is obviously dangerous to drive at night due to their mistake. I strongly feel that it is not the matter of factory warranty, but the business ethics and the responsibility of Lexus. Since the water damaged the ECU, cause the problem that there shouldn't have been, they need provide full service for their customer. I am filing my complaint due to achieve the right as a customer, please take a close look at the issue.

This is what I wrote on the complaint with NHTSA. If anyone has an idea regarding this issue or are suffering from the same problem, let me know.

 

try contacting lexus corporate

 

Lexus corporate??
Isn't customer satisfaction center in corporate???

Where in Lexus corporate should I contact???

 

i have the same problem on my passenger side

 

How is it now? did u resolve the problem by contacting Lexus.
What they did to me was offering $1,000 and that was it.
What did they do to you?

 

I also have the same problem on the passenger side. I took it to Lexus of Westminster, they diagnosed the problem and decided to replace the whole unit free of charge since my car is still under warranty. It took them 3 days to do everything and even gave my a 10 RX 350 as a loaner. I asked them to double check the other side as well but no problem on that one. Which dealer did you go to?

 

That is messed up. It worries me that this didn't happen until after your warranty expired (mine expired a couple months ago).

 

Well mine happened after my warranty expired also. I removed my headlight and placed headlight with covers off in a closet with a humidifer and a small fan for about 24 hours to get the condensation out. The problem now is the wire underneath the headlight need to be replaced which I will have to bake the headlight to fix. My dealership will not help me resolve the issue. My IS has 60K on it and I do not have an extended warranty.