IS - 2nd Gen (2006-2013) Discussion about the 2006+ model IS models

Dealership fail!

Thread Tools
 
Search this Thread
 
Old 03-11-11, 01:44 PM
  #1  
rcJten
Lead Lap
Thread Starter
 
rcJten's Avatar
 
Join Date: Jul 2010
Location: Or
Posts: 672
Received 74 Likes on 53 Posts
Default Dealership fail!

Had my Lexus dealership program the tpms system to my second set of wheels a couple of months ago. Put my factory wheels back on today and surprise surprise tpms errors. They didn't add the second set, they just overwrote the original. Now, at the dealership, they are trying to tell me I need to have the system reprogrammed every time I swap the wheels and want me to pay for the programing! The thing that really bugs me is that they talk down to me like I don't know what I'm talking about

Sorry, just had to vent, figured some of you would understand.
Old 03-11-11, 01:48 PM
  #2  
2IS350DT
Driver
 
2IS350DT's Avatar
 
Join Date: Jan 2011
Location: TX
Posts: 186
Likes: 0
Received 0 Likes on 0 Posts
Default

did you put the wheels on yourself? You do have to reprogram the tpms everytime you remove the wheels. Back to your point, yes I agree with you that some of the assistant managers are *******s..
Old 03-11-11, 01:49 PM
  #3  
Alias
Lexus Champion
iTrader: (2)
 
Alias's Avatar
 
Join Date: Sep 2010
Location: HI
Posts: 1,838
Likes: 0
Received 1 Like on 1 Post
Default

you should be able to switch between the 2 tpms sensors using the circle button on the left side of the steering wheel. i believe the manual says how to do it exactly. but if the dealer said they just overwrote the original code, and didnt bother to reprogram the second tpms set to the second setting, then you got jipped. sorry to see that.
Old 03-11-11, 01:55 PM
  #4  
laobo979
Lead Lap
iTrader: (5)
 
laobo979's Avatar
 
Join Date: Mar 2008
Location: Mass
Posts: 3,532
Received 75 Likes on 52 Posts
Default

Suprise suprise is on you not your dealer. You for not know how to switch the tpms on your display dash hahaha failed....... and if they didnt it should be free of charge to get it done again
Old 03-11-11, 01:59 PM
  #5  
rcJten
Lead Lap
Thread Starter
 
rcJten's Avatar
 
Join Date: Jul 2010
Location: Or
Posts: 672
Received 74 Likes on 53 Posts
Default

Originally Posted by laobo979
Suprise suprise is on you not your dealer. You for not know how to switch the tpms on your display dash hahaha failed....... and if they didnt it should be free of charge to get it done again
Surprise suprise That was the first thing I tried when the check system light came on. Guess I should have mentioned that in the origional post.
Old 03-11-11, 02:01 PM
  #6  
rcracer
Pole Position
iTrader: (23)
 
rcracer's Avatar
 
Join Date: Jan 2010
Location: NorCal
Posts: 297
Received 1 Like on 1 Post
Default

I had the same issue. I paid them to program a second set but when I switched back to my stocks I got the error, went back to the dealership to get it fix now it's all good. I have two sets of TPMS programmed and I just choose a set each time I switch the wheels.
Old 03-11-11, 02:31 PM
  #7  
Namster
Intermediate
iTrader: (20)
 
Namster's Avatar
 
Join Date: Feb 2008
Location: CA
Posts: 442
Received 11 Likes on 9 Posts
Default

Why go to dealership when you can go to a tire shop to reprogram your sensors? Most tire shops now carry tmps programming devices. If you do any service with them, they might program for free...just an fyi.
Old 03-11-11, 02:41 PM
  #8  
rcJten
Lead Lap
Thread Starter
 
rcJten's Avatar
 
Join Date: Jul 2010
Location: Or
Posts: 672
Received 74 Likes on 53 Posts
Default

Originally Posted by ister
Why go to dealership when you can go to a tire shop to reprogram your sensors? Most tire shops now carry tmps programming devices. If you do any service with them, they might program for free...just an fyi.
When I got the new set of wheels I went to 3 different tireshops (including the one I bought the wheels from) and all were unable to get the system to register the codes. The dealership is my absolutley last resort for anything except warranty work.
Old 03-11-11, 03:56 PM
  #9  
Alias
Lexus Champion
iTrader: (2)
 
Alias's Avatar
 
Join Date: Sep 2010
Location: HI
Posts: 1,838
Likes: 0
Received 1 Like on 1 Post
Default

if you have the original receipt show that to your dealer or your service representative, you can probably use that against them to say that they didnt do the job correctly in the first place. though i hope that when you first had the job done there was an understanding with your rep that you wanted a second tpms set programmed to the car. just a thought...
Old 03-11-11, 04:07 PM
  #10  
Boykster21
Driver School Candidate
 
Boykster21's Avatar
 
Join Date: Feb 2011
Location: Wa
Posts: 38
Likes: 0
Received 0 Likes on 0 Posts
Default

My dealership did the same thing - I had a tire shop mount my snow tires on a second set of rims with new TPMS sensors and took the car + the TPMS codes to my dealership and asked them to program them in as the second set. They knew "what" to do, but still messed it up. They overwrote the existing set rather than making it the second set.

My dealer didn't FAIL though - my service manager noted in my file that it was their error, and re-programmed things the next time i brought the car in for service - no charge. He also waived the initial programming fee because they messed up.

Lexus of Seattle - love the service there
Old 03-11-11, 04:12 PM
  #11  
iRock
Lexus Champion
iTrader: (12)
 
iRock's Avatar
 
Join Date: Aug 2009
Location: Bay Area
Posts: 4,125
Likes: 0
Received 1 Like on 1 Post
Default

That's a pretty simple job sucks they screwed that up man. Hopefully they rectify this situation for you. I've recently had a dealer FAIL myself but hey they fixed it for free like they should have so I can only hope your as fortunate
Related Topics
Thread
Thread Starter
Forum
Replies
Last Post
IS350S2K
IS - 3rd Gen (2014-present)
5
01-09-14 04:57 PM
armadadd
GS - 4th Gen (2013-2020)
5
09-26-13 12:21 PM
LEXJG
GS - 3rd Gen (2006-2011)
3
02-13-12 04:30 PM
305Busa
LS - 4th Gen (2007-2017)
1
08-04-10 05:40 PM
nicholasg
IS - 2nd Gen (2006-2013)
7
04-16-09 02:09 PM



Quick Reply: Dealership fail!



All times are GMT -7. The time now is 11:13 AM.