Dealership are liars
04-22-11, 07:51 PM
#18
It sounds to me like they quoted you $250 to do the spark plugs while they had other parts taken off to do the recall, you declined. Then you went back to get something else done and asked them to do the spark plugs, they checked the computer, saw they quoted you $250 last time, and you said to go ahead and do it. Then you left and they realized that the price quoted was too low and tried to give you a call to confirm the correct price, but did not get a hold of you.
At that point, they should have either not done the work until they got approval from you for the increased charges, or they should have honoured the original quote. I would not have paid the larger bill upon picking up the car. They quoted a price and they should have stuck to it or waited for your go ahead on the higher price.
If I am correct, it sounds like you got the short end of the stick, I would not have accepted that.
Jeff
At that point, they should have either not done the work until they got approval from you for the increased charges, or they should have honoured the original quote. I would not have paid the larger bill upon picking up the car. They quoted a price and they should have stuck to it or waited for your go ahead on the higher price.
If I am correct, it sounds like you got the short end of the stick, I would not have accepted that.
Jeff
04-23-11, 04:38 AM
#20
It sounds to me like they quoted you $250 to do the spark plugs while they had other parts taken off to do the recall, you declined. Then you went back to get something else done and asked them to do the spark plugs, they checked the computer, saw they quoted you $250 last time, and you said to go ahead and do it. Then you left and they realized that the price quoted was too low and tried to give you a call to confirm the correct price, but did not get a hold of you.
At that point, they should have either not done the work until they got approval from you for the increased charges, or they should have honoured the original quote. I would not have paid the larger bill upon picking up the car. They quoted a price and they should have stuck to it or waited for your go ahead on the higher price.
If I am correct, it sounds like you got the short end of the stick, I would not have accepted that.
Jeff
At that point, they should have either not done the work until they got approval from you for the increased charges, or they should have honoured the original quote. I would not have paid the larger bill upon picking up the car. They quoted a price and they should have stuck to it or waited for your go ahead on the higher price.
If I am correct, it sounds like you got the short end of the stick, I would not have accepted that.
Jeff
04-23-11, 12:10 PM
#22
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sjgIS350 you just dont get it do you? i know labor costs. my issue is the guy told me at his desk when i arrived it will be $250. im mad because 4 hours later he wants to change the price on me. if he told me at his desk it was $468 i would of just went home and had my day to my self.
as3 i went to Hoffman Lexus in east hartford.
as3 i went to Hoffman Lexus in east hartford.
04-23-11, 04:55 PM
#25
I think sjg has the situation mistaken and thats understandable.
I can see where the confusion might occur but sjg, there was no extra trip for the plugs, they had told him they would do it the same day they were doing the brakes @$250, waited till he left the dealership and called to inform of a different price.
Some shady dealerships actually use that as a tactic, a lot of people out there who dont read through forums like us and dont know their exhaust from their intake... and guess what.. those same people get screwed by service advisors who make them believe their car will blow up if the service doesnt get done.
I can see where the confusion might occur but sjg, there was no extra trip for the plugs, they had told him they would do it the same day they were doing the brakes @$250, waited till he left the dealership and called to inform of a different price.
Some shady dealerships actually use that as a tactic, a lot of people out there who dont read through forums like us and dont know their exhaust from their intake... and guess what.. those same people get screwed by service advisors who make them believe their car will blow up if the service doesnt get done.
04-23-11, 06:03 PM
#26
So to sum this up:
They quoted you $250 to do it while they were doing the valve spring recall but you didn't do it then.
You go back and he accidentally quotes your that price again incorrectly. He calls you to give an updated quote since it is higher than he originally said and he wanted to verify with you before he did the work and you got billed more than anticipated. You didn't return the call/voicemail and then were mad when you went to pick the car up and it wasn't done?
Would you really rather them proceed with any work that is higher than what you're quoted without them contacting you first?
They quoted you $250 to do it while they were doing the valve spring recall but you didn't do it then.
You go back and he accidentally quotes your that price again incorrectly. He calls you to give an updated quote since it is higher than he originally said and he wanted to verify with you before he did the work and you got billed more than anticipated. You didn't return the call/voicemail and then were mad when you went to pick the car up and it wasn't done?
Would you really rather them proceed with any work that is higher than what you're quoted without them contacting you first?
04-23-11, 06:12 PM
#27
If they would have told you one price of $250 and then did the work and charged you $468 then that would be a rip-off.
However if they told you $250 and then realized they misquoted you the actual normal charge, then they did the right thing by not doing the work. If you are the only person in the world that has never made a mistake then you surely have room for calling them liars.
They probably should give you a free oil change for the inconvenience but if that kind of thing still won't make you happy, then you are probably the kind of customer no dealership wants to deal with on a regular basis.
However if they told you $250 and then realized they misquoted you the actual normal charge, then they did the right thing by not doing the work. If you are the only person in the world that has never made a mistake then you surely have room for calling them liars.
They probably should give you a free oil change for the inconvenience but if that kind of thing still won't make you happy, then you are probably the kind of customer no dealership wants to deal with on a regular basis.
04-26-11, 07:15 AM
#30
If they would have told you one price of $250 and then did the work and charged you $468 then that would be a rip-off.
However if they told you $250 and then realized they misquoted you the actual normal charge, then they did the right thing by not doing the work. If you are the only person in the world that has never made a mistake then you surely have room for calling them liars.
They probably should give you a free oil change for the inconvenience but if that kind of thing still won't make you happy, then you are probably the kind of customer no dealership wants to deal with on a regular basis.
However if they told you $250 and then realized they misquoted you the actual normal charge, then they did the right thing by not doing the work. If you are the only person in the world that has never made a mistake then you surely have room for calling them liars.
They probably should give you a free oil change for the inconvenience but if that kind of thing still won't make you happy, then you are probably the kind of customer no dealership wants to deal with on a regular basis.