Am I being too picky or I just have to let it go? [rim damaged by dealership]
#1
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Am I being too picky or I just have to let it go? [rim damaged by dealership]
So I got my IS350c 2011 brand new few month ago, it's about 8000 miles now. Few days ago I got a nail in my rear tire and unable to repair so I bring it back to dealership for tire replacement. The reason I took it back to Lexus dealer because "I thought" dealership would do a better job than local tire store because the mark L would mean better job since they cost a little more.
The service was good, people were nice but my heart starts bleed when I see this thing. Apparently Lexus dealership technician did a careless job during tire replacement. Wheel was hit by whatever tool he use.
I don't know if I am too picky or what but this is something I would never expect. I check my another car which was serviced by local Discount Tires few months ago and they didn't even make any mark at all. I just want to ask you guys should I tell them about this or just let it go.
thanks
Wesley
The service was good, people were nice but my heart starts bleed when I see this thing. Apparently Lexus dealership technician did a careless job during tire replacement. Wheel was hit by whatever tool he use.
I don't know if I am too picky or what but this is something I would never expect. I check my another car which was serviced by local Discount Tires few months ago and they didn't even make any mark at all. I just want to ask you guys should I tell them about this or just let it go.
thanks
Wesley
Last edited by wslwang; 10-04-11 at 12:04 AM. Reason: spell check
#2
Lexus Fanatic
the only time you ever go back to the stealership is for recalls... OR if you know the techs there... hell we have CL members who work as techs and they let NO ONE touch their cars, tells ya something right there dont it
#5
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Good point, I was thinking to buy F-sports rim but now I decided not to do it. I just can't believe they can't even do a simple thing right.
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#9
This. Work is work, and if a workplace botches a job, they should fix it. There are ethical considerations that need to be looked at from their side. ESPECIALLY from a services standpoint.
#10
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I took my wife's GS to Discount tire for Balance and rotation... half way through tghe manager approached me and told me the tech accidently scratched one of the rims (non-oem) I saw it and thought its barely noticeable till they asked where did I buy the rims from because they want to order me one.
They will always get by business.
They will always get by business.
#12
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1. Yes, you absolutely should bring this up to the dealership. I know people rag on dealerships endlessly here, and I join in as well, but in my experience with things like this they should be willing to make it right. Especially considering it's a brand new car and you brought it in for work on the wheels. Were it an older car, or had you brought it in for something engine-related and then there was a mark on your wheel, they'd probably be less helpful. It would help extremely if you had pictures of the car and wheels prior to your bringing it in that showed no damage. However...
2. If it's already been a few days or weeks since the appointment, you may be out of luck. Things like this MUST be addressed IMMEDIATELY upon arriving at the dealership to pick up the car. Anytime you take your car in (be it the dealer or not), inspect the car before and after you pick it up. If you have any concerns, address them immediately with the service manager. Often these dealerships have clauses in their service contracts that explicitly state that for you to have any recourse you must bring it up before driving the car off the lot.
This is exactly what those pre-service car inspection forms are for, where you and the service manager walk around the car and circle all areas of pre-existing damage. That way, if you come back and there's nothing noted on an area where there's now damage, you can both be assured it occurred during service.
2. If it's already been a few days or weeks since the appointment, you may be out of luck. Things like this MUST be addressed IMMEDIATELY upon arriving at the dealership to pick up the car. Anytime you take your car in (be it the dealer or not), inspect the car before and after you pick it up. If you have any concerns, address them immediately with the service manager. Often these dealerships have clauses in their service contracts that explicitly state that for you to have any recourse you must bring it up before driving the car off the lot.
This is exactly what those pre-service car inspection forms are for, where you and the service manager walk around the car and circle all areas of pre-existing damage. That way, if you come back and there's nothing noted on an area where there's now damage, you can both be assured it occurred during service.
#14
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I would not let it go. You took your car in to their shop in it's condition, don't you deserve to get it back in the same condition?
I HATE taking my car to get anything done. I have some OCD issues lol. The number one thing I hate is when people say "it's a car, get use to it, stuff is going to happen" well not here. If stuff happens, I get it fixed. I hate a car with flaws!
I HATE taking my car to get anything done. I have some OCD issues lol. The number one thing I hate is when people say "it's a car, get use to it, stuff is going to happen" well not here. If stuff happens, I get it fixed. I hate a car with flaws!
#15
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Take it back. But like everyone else is saying...how do they know a rock didn't grab the wheel on the freeway while you were driving home? I always get worried having anyone work with my wheels...OEM or not...it's very easy to be careless and one slip could mean your wheel is toast. They expect people to just ignore it...but they know they did it and you've gotta call they're bluff......or...............scuff!