Expensive Service
#16
Lexus Fanatic
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Sounds like the dealer is trying to screw you though, its unlikely you need rotors + pads + calipers at the sametime.
#17
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It's not a TSIB, it's a "special service campaign", which is considered a recall. SSC-9LB
No, this is a recall, not limited to the warranty period.
They should fix the issue with the caliper slide pin, since this was an issue of inadequate lubrication when the car was built. It wouldn't pay to replace the OP's rotors or pads.
Just 2006 and 2007.
Here it is, right on the government's (NHTSA) website: http://www-odi.nhtsa.dot.gov/acms/do...28044-3910.pdf
They should fix the issue with the caliper slide pin, since this was an issue of inadequate lubrication when the car was built. It wouldn't pay to replace the OP's rotors or pads.
Here it is, right on the government's (NHTSA) website: http://www-odi.nhtsa.dot.gov/acms/do...28044-3910.pdf
Last edited by Bichon; 10-12-11 at 12:13 PM.
#18
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It's not a TSIB, it's a "special service campaign", which is considered a recall. SSC-9LB
No, this is a recall, not limited to the warranty period.
They should fix the issue with the caliper slide pin, since this was an issue of inadequate lubrication when the car was built. It wouldn't pay to replace the OP's rotors or pads.
Just 2006 and 2007.
Here it is, right on the government's (NHTSA) website: http://www-odi.nhtsa.dot.gov/acms/do...28044-3910.pdf
No, this is a recall, not limited to the warranty period.
They should fix the issue with the caliper slide pin, since this was an issue of inadequate lubrication when the car was built. It wouldn't pay to replace the OP's rotors or pads.
Just 2006 and 2007.
Here it is, right on the government's (NHTSA) website: http://www-odi.nhtsa.dot.gov/acms/do...28044-3910.pdf
#20
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I just took my car in for the 65k maintenance and of course Lexus tells me that there is a bazillion things wrong with my car. They said that I need new rotors, pads and CALIPERs for my rear brakes. I understand that the brakes wear, but why would I need new calipers? I am not looking to spend $2k to have them do the service.
Does anyone have suggestions on slotted or cross-drilled brakes? Do you guys have any other advice for me?
Does anyone have suggestions on slotted or cross-drilled brakes? Do you guys have any other advice for me?
Otherwise how can they afford selling cars close to invoice and oil changes only.
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But glad you asked here. Unless you have a problem with the brakes, no need to change.
BTW, are you a female? Just trying to see if the dealership is preying on you.
#21
Racer
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This makes me so furious. It reminds me of a situation with my last car, a 2003 E55. I brought it into the dealership complaining the inside smelled of gasoline. Sure enough they found both sending units below the rear passenger seats to be leaking gasoline into the cabin. They told me it would be $1000 per sending unit, or $2000 total. They just called and told me that, like I'd just be fine with it and say "Sure go ahead, I'd love to pay that!" In truth I bet a lot of Mercedes customers respond just like that.
I wasn't happy. So I did some research online and found there was in fact a recall for this issue. I called the service manager back and asked if he was aware of any recalls on the car related to this issue. He said he didn't know of any. Then I asked if he'd ever heard of Recall Campaign XYZ. He said he'd never heard of it.
Well of course this recall was exactly for that issue, I printed the recall and brought it in to him, and they went ahead and fixed it at no charge to me.
What a terrible practice dealerships use to try and gouge unsuspecting customers. Try and sneak something by that should be covered by warranty or recall.
OP, definitely let us know how it goes for you when bringing this recall information in to the dealer. If I were you I wouldn't let them get off so easy just by saying "Oh OK we'll cover it". Get a clear explanation from the head service manager of why they would try and charge you for something they should have known was covered by a recall. Particularly given you're such a repeat customer.
I wasn't happy. So I did some research online and found there was in fact a recall for this issue. I called the service manager back and asked if he was aware of any recalls on the car related to this issue. He said he didn't know of any. Then I asked if he'd ever heard of Recall Campaign XYZ. He said he'd never heard of it.
Well of course this recall was exactly for that issue, I printed the recall and brought it in to him, and they went ahead and fixed it at no charge to me.
What a terrible practice dealerships use to try and gouge unsuspecting customers. Try and sneak something by that should be covered by warranty or recall.
OP, definitely let us know how it goes for you when bringing this recall information in to the dealer. If I were you I wouldn't let them get off so easy just by saying "Oh OK we'll cover it". Get a clear explanation from the head service manager of why they would try and charge you for something they should have known was covered by a recall. Particularly given you're such a repeat customer.
#22
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This makes me so furious. It reminds me of a situation with my last car, a 2003 E55. I brought it into the dealership complaining the inside smelled of gasoline. Sure enough they found both sending units below the rear passenger seats to be leaking gasoline into the cabin. They told me it would be $1000 per sending unit, or $2000 total. They just called and told me that, like I'd just be fine with it and say "Sure go ahead, I'd love to pay that!" In truth I bet a lot of Mercedes customers respond just like that.
I wasn't happy. So I did some research online and found there was in fact a recall for this issue. I called the service manager back and asked if he was aware of any recalls on the car related to this issue. He said he didn't know of any. Then I asked if he'd ever heard of Recall Campaign XYZ. He said he'd never heard of it.
Well of course this recall was exactly for that issue, I printed the recall and brought it in to him, and they went ahead and fixed it at no charge to me.
What a terrible practice dealerships use to try and gouge unsuspecting customers. Try and sneak something by that should be covered by warranty or recall.
OP, definitely let us know how it goes for you when bringing this recall information in to the dealer. If I were you I wouldn't let them get off so easy just by saying "Oh OK we'll cover it". Get a clear explanation from the head service manager of why they would try and charge you for something they should have known was covered by a recall. Particularly given you're such a repeat customer.
I wasn't happy. So I did some research online and found there was in fact a recall for this issue. I called the service manager back and asked if he was aware of any recalls on the car related to this issue. He said he didn't know of any. Then I asked if he'd ever heard of Recall Campaign XYZ. He said he'd never heard of it.
Well of course this recall was exactly for that issue, I printed the recall and brought it in to him, and they went ahead and fixed it at no charge to me.
What a terrible practice dealerships use to try and gouge unsuspecting customers. Try and sneak something by that should be covered by warranty or recall.
OP, definitely let us know how it goes for you when bringing this recall information in to the dealer. If I were you I wouldn't let them get off so easy just by saying "Oh OK we'll cover it". Get a clear explanation from the head service manager of why they would try and charge you for something they should have known was covered by a recall. Particularly given you're such a repeat customer.
But everyone should do some research and find a good mechanic. Dealerships price on labor is a serious mark up that people should not pay.
#23
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I hate the dealerships and personally I try not to go there unless it is covered under the warranty. You might want to take it to another dealership to see if they will cover the recall. If you have an extended warranty you can take it to any shop if they will work with the mechanic shop. Good luck and I hope you have a good outcome.
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