IS - 2nd Gen (2006-2013) Discussion about the 2006+ model IS models

overzealous dealer servicing

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Old 10-21-11 | 09:43 PM
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Default overzealous dealer servicing

Got a call from my local dealer claiming I was due for another service. I told him I haven't reached my miles or six months yet and he replied back it's 5000 miles and every four months. I told him I didn't think it was that fast, but at the time I wasn't positive. End phone convo. Later that day I looked it up of course and it's 5k/6 months.
So.... Mr. Serviceman is trying to get people to come in sooner or too often for added business? Or just an honest mistake? I wonder how many quiet old ladies from Pasadena he's gotten to come in prematurely.
Old 10-21-11 | 09:57 PM
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They get paid commission, typical stealership.
Old 10-21-11 | 10:46 PM
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Sounds like they just want you to come in more often for more of your $.

My maintenance manual says 5000 miles / 6 months too.
Old 10-21-11 | 10:55 PM
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$tealership!
Old 10-21-11 | 11:37 PM
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Typical dealership tricks to get you in the door most likely! I'm sure they know the interval is 6 months/5,000 miles.

Originally Posted by Fizzboy7
I wonder how many quiet old ladies from Pasadena he's gotten to come in prematurely.
That's what she said!!!!
...i really didn't want to. but i had to do it
Old 10-22-11 | 12:50 AM
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which dealership is this? glendale? longo?
Old 10-22-11 | 01:03 AM
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I usually get one of those emails/letters saying my service is due about every 6 months...
Old 10-22-11 | 05:52 AM
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i mean doesnt your dashboard have a light that turns on when its time for service?
Old 10-22-11 | 06:24 AM
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I receive and appreciate the reminder in the mail. You can always say no. Not a big deal. As for the old ladies I am sure they drum up business but they also provide a service because the old ladies could go 3 years without servicing the car if not reminded and that could cost them a lot more in the long run.
Old 10-22-11 | 07:23 AM
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>>> how many quiet old ladies from Pasadena he's gotten to come in prematurely.<<<

ROFL
Old 10-22-11 | 07:27 AM
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in this economy, soon they will recommend monthly checks!
Old 10-22-11 | 09:17 AM
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My dealership just sends emails. Never had a problem with their service department.
Old 10-22-11 | 09:28 AM
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thats shaddy. i usually just get mailers
Old 10-22-11 | 11:06 AM
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Just got my email from Longo Lexus, saying its probably time to do the 55,000 service. Nothing about how many months its been though. But i'm actually at 60k already
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