Disappointed In Lexus
#16
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#18
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well explained and backed by fellow members,i'm not a pro lexus but compared to my previous cars,my IS is still the best so far and with that kind of mileage,i will not be surprised if my IS will encounter some issues.keep in mind that even the very expensive item,will encounter problems in the future,the only question is when? good luck with your issue.
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The problem is, to thoroughly inspect for the evidence of subframe failure (hairline cracks etc), you have to drop the entire bottom of the car (read expensive). Of course, this is not what the BMW techs will do for free when you bring your car over to stealership. They'll typically say, "we don't see any cracks" after peeking between all the suspension parts for 30 seconds with a flash light. So basically unless the backend of the car is literally ripping apart, most likely you won't see a penny from BMW. One owner had to actually point to the crack to let the tech acknowledge that the crack was there.
Having said that, I have seen few reports where the owners were re-imbursed for the preventive measure they took (subframe reinforcement kit) but that was no walk in the park either.
One thing is for sure...I'd rather worry about window regulator going bad than the back end of my car ripping off
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Last edited by Gymniac; 12-08-11 at 06:15 AM.
#20
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Lexus is becoming more 'German'. I wouldn't be surprised if Lexus start having their own diagnostic software like MB's. It doesn't take much to get $1000 in repair bill at stealerships. At least lexus extended warranty is relatively cheap. I've seen 100K mi coverage for about $1700 here but at MB they charge you almost $3-4000 for extended warranty for mere extra 3 years and maximum mileage of 100K..
#22
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I should have mentioned in my original post that the driver's door actuator failed at 65,000 miles which for me was a year and a half into car ownership. The rear driver's side failed at 90,000 miles.
Thanks for the responses everyone.
In case anyone needs it here is the expensive resolution:
Dealer Labor $195 per door
Parts through Club Lexus sponsor Sewell Lexus
69320 Left front door lock assembly $221
69060A Left rear door lock assembly $161
Shipping to CA $12
The motors which failed are about $5 each as I linked to in my original post so for $10 in motors I have a $800 repair and no guarantee that the other two doors won't fail. Definitely a concern since the front passenger door lock has started to fail and there is no long term fix.
Here's are two more Club Lexus members with the same problem with actuators on their IS350's:
https://www.clublexus.com/forums/is-...door-lock.html
Thanks for the responses everyone.
In case anyone needs it here is the expensive resolution:
Dealer Labor $195 per door
Parts through Club Lexus sponsor Sewell Lexus
69320 Left front door lock assembly $221
69060A Left rear door lock assembly $161
Shipping to CA $12
The motors which failed are about $5 each as I linked to in my original post so for $10 in motors I have a $800 repair and no guarantee that the other two doors won't fail. Definitely a concern since the front passenger door lock has started to fail and there is no long term fix.
Here's are two more Club Lexus members with the same problem with actuators on their IS350's:
https://www.clublexus.com/forums/is-...door-lock.html
#23
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The point of my post was to state that Lexus (Toyota) a company with very intelligent engineers should have designed (and redesigned) a better actuator which is a) easier to replace and b) more closely priced to what the motor costs to replace, not hundreds of dollars more.
The actuator could easily have been designed with a simple door on the casing which would allow for people like myself who are somewhat mechanically skilled, to replace the motor without having to crack open the case and reassemble multiple springs, gears, etc. inside of the actuator case.
#24
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The point of my post was to state that Lexus (Toyota) a company with very intelligent engineers should have designed (and redesigned) a better actuator which is a) easier to replace and b) more closely priced to what the motor costs to replace, not hundreds of dollars more.[/B]
The actuator could easily have been designed with a simple door on the casing which would allow for people like myself who are somewhat mechanically skilled, to replace the motor without having to crack open the case and reassemble multiple springs, gears, etc. inside of the actuator case.
The actuator could easily have been designed with a simple door on the casing which would allow for people like myself who are somewhat mechanically skilled, to replace the motor without having to crack open the case and reassemble multiple springs, gears, etc. inside of the actuator case.
#26
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#27
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So that's it? Door actuators? After 100,000+ miles? Honestly, I find it hard to knock Lexus reliability if that's all you've had problems with. Nobody claimed a zero cost of ownership nor that replacement parts were cheap. Low ownership cost is a relative term and Lexus (compared to other luxury vehicles) is extremely low. Moving parts are going to wear and break down over time. Any part that last 100,000+ miles is not going to be covered by a TSB as it's clearly met it's useful life. I did a search and it seems the problem is very infrequent and met with lots of question each time it's mentioned because so few people on here have had the issue. I'm sorry you're having this problem but to say that Lexus has a quality/reliability issue because of this one issue (you mention no others in your post) is truly a stretch.
#28
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The OP does have a legit statement, but he also did a search himself and he could only find 2 other posts with the actuator problem on the IS. I agree that this is not a common problem.
OP, why get the doors fixed by the stealership? have you tried a well trained mechanic? I am sure you can save some of that $$$ for your 4th actuator...
, just jk...
OP, why get the doors fixed by the stealership? have you tried a well trained mechanic? I am sure you can save some of that $$$ for your 4th actuator...
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#30
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The point of my post was to state that Lexus (Toyota) a company with very intelligent engineers should have designed (and redesigned) a better actuator which is a) easier to replace and b) more closely priced to what the motor costs to replace, not hundreds of dollars more.[/B]
The actuator could easily have been designed with a simple door on the casing which would allow for people like myself who are somewhat mechanically skilled, to replace the motor without having to crack open the case and reassemble multiple springs, gears, etc. inside of the actuator case.
The actuator could easily have been designed with a simple door on the casing which would allow for people like myself who are somewhat mechanically skilled, to replace the motor without having to crack open the case and reassemble multiple springs, gears, etc. inside of the actuator case.
They have very intelligent engineers who design things to reduce manufacturing costs.
It's the same reason you can't replace your wheel bearings on a 2IS, you need to replace the hub.
there's a myriad more examples of this... but overall the fewer discrete components the cheaper it is to manufacture (and to track in inventory and a number of other trickle-down cost reductions from having fewer part numbers)
Hence more and more you'll see examples of "one tiny component of a part fails but the fix is to replace the entire assembly because they don't sell/offer/replace JUST the little failed bit"
This is not unique to Toyota/Lexus either.