IS - 2nd Gen (2006-2013) Discussion about the 2006+ model IS models

Any1 else recieve used 2012 headlight from Sewell?

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Old 08-24-12, 05:22 PM
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BakerFX4
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Default Any1 else recieve used 2012 headlight from Sewell?

We just received another headlight in exchange for the original brand new one that would not come on. LED and parking light worked but not the headlight. Bulb was good and power was getting to it but no headlight. Well now we receive one that has clearly been in a car before. It still has bugs on the headlight and rings where the bolts were bolted in, water spots, etc. The original headlight that wont come on was flawless, brand new as was the passenger side I still have that does work fine. This one looks "good" I guess but for near 2000 dollars, BRAND NEW is what one would expect. Im kind of wondering if he meant for me to exchange the ballast, etc to the new one or what. To add... The box was literally ripped apart on both sides when i received it. I could see the headlight in the box before the lady at the FED EX place picked it up and put it on the counter. Other customers couldnt believe the shape it was in, especially after explaining the 1700 price tag! I am impressed with the quick turn around as far as getting me another headlight to replace the one that was defective. There were few questions asked after explaining the 4-5 different ways I narrowed problem down to headlight itself. As long as the light works as it should, I will keep the light. I cleaned it up and it looks alot better but the fact that I received a "used" headlight" has me wondering why its not in a car. Was it shipped back because of issues and is refurbished or what?

Last edited by BakerFX4; 08-24-12 at 05:29 PM.
Old 08-24-12, 05:27 PM
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Vroomin350
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This is very ODD, I would talk to Darrell and see if it was sent out by mistake. For $1700 you shouldnt settle and I am sure even he will agree. Make sure the headlight has the eyebrow and gloss black inside paint.
Old 08-24-12, 05:34 PM
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BakerFX4
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Yeah, Darrell was who I talked to on the phone. Nice guy and all. Im not at the shop to compare to the other so explain to me what the "brow" is. Ive only been part of the Lexus community for about 2-3 weeks so Im learning.
Old 08-24-12, 05:54 PM
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KillaIS250
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Originally Posted by BakerFX4
Yeah, Darrell was who I talked to on the phone. Nice guy and all. Im not at the shop to compare to the other so explain to me what the "brow" is. Ive only been part of the Lexus community for about 2-3 weeks so Im learning.
The brow looks like this on top of the headlight...


From this thread:
https://www.clublexus.com/forums/is-...s-exposed.html
Old 08-24-12, 06:02 PM
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BakerFX4
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Yea... Has brow.
Old 08-24-12, 06:05 PM
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KillaIS250
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Hmm I wonder if you just got someone else's returned part or something then that wasn't cleaned up....either way, i'd return it for a new one if it came used! It's what you paid for after all
Old 08-24-12, 06:12 PM
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BakerFX4
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I agree. I dont want to seem like a pain in the *** or anything. Just a little concerned with why it was put in a car but pulled out, ya know. People that do this mod tend to keep it unless something was wrong with it. I havent sent the other back yet, as i was waiting to receive this one. I f both got sent back, that would be waiting on my 3rd headlight. Again, im not wantin to seem like a pain in the *** but still, it was clearly used, not to mention the hell it went thru with shipping by the looks of that box.
Old 08-24-12, 06:32 PM
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600rr05
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that's odd had to be a mistake sewell is always good to us CL members..just give em a call they will fix it right.
Old 08-24-12, 08:19 PM
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my1s250
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they prolly took one off of a car on the lot for you LoL
Old 08-24-12, 08:40 PM
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RDIS250AWD
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man that sucks I know you've been tryin to get your car together for some time now. I'm sure Sewell will straighten it out. A few members have posted some incidents there the past couple of months but it always gets straightened out.
Old 08-24-12, 08:52 PM
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soFreshIS
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Sewell will work this out! No worries. When I got my order in ! They sent me the stripped when I paid for loaded set! Got it handled quickly with two day shipping!
Old 08-25-12, 06:51 AM
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carlos3366
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somebody else received used spark plugs from Sewell. Why the hell would they have used parts anyway?
Old 08-25-12, 07:11 AM
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BakerFX4
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Same question i got.
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