lexphin

Long story short, I have an 08 is350 that is under factory warranty for another 6 weeks. Recently I noticed excessive noise from front end and took the car in. Tech. found some suspension components loose, including sway bar bushings, rack and pinionon steering column and strut mounts. Everything seems right and tight and because car was under warranty no cost to me. NOW the theft. Dropped car off at 10 am S/A said would call at noon for update. S/A did not call so I called at 1 30 pm and got voicemail. S/A returned my call at 2 30pm stating tech had just put my car on the lift 20 minutes ago. S/A called at 4 00 pm stating car was ready. Arrive at 4 30 to pick car up sign paperwork drive home. Looking down at bottom of paperwork Stealership charges 6.5 hours of labor( the entire length of time the car was there)at $123 per hour for a total of $799.50 to be billed to corporate. At most the work done totaled 2 hrs., in reality probably 1 hr. In the end corp. passes those costs down to us consumers and we`re the ones taking it in the shorts.

4TehNguyen

iTrader: (1)

well they couldve had multiple people work on it, 3 people working for 2 hours is 6 total man hours

panda08

iTrader: (1)

Or all of the repairs would be 6 hours of labor if it ended up not being warranty.

Fizzboy7

Hard to say. I've come to learn over the decades that what a service advisor tells me or what's written on the invoice is not often what took place. I've watched my car get taken in, waited around, and seen when it's ready. Often I don't get told until 30 minutes to 2 hours later. Things don't always go on an exact schedule or communication between the techs and the advisor's office isn't always instant. Other times I've been told the techs tested something, but the invoice says something else. Or vice-versa. Things can get hectic, they type fast, or often use standard explanations to fill in the blanks. If things are in question or seem suspect, the best way to get to the bottom of it is to talk to the SA and ask specifics.

Lil4cyl

Warranty work is set at a # of hours per job. Generally mechanics can get the work done in less time than is allotted, but they still bill the set labor hours for the job.

Clay Easto

You are assuming that the service adviser actually knew what he was talking about when he said your car just went up on the lift. He probably never bothers to check.

syzygy

Am I missing something? You said the charge was "to be billed to corporate."

Why do you care if a local dealership charges "corporate" for labor?

syzygy

What I don't understand is why or how corporate will be "passing those costs" down to the consumer when the work is supposedly covered by warranty.

jgbackes

iTrader: (2)

syzygy,

Every penny Lexus has to pay in warranty repair reduces their bottom line. Companies must make a profit to stay in business. Lexus will simply pass on additional warranty charges onto customers by raising the price of their cars.

jeff

Gville350

iTrader: (10)

This is the very reason I learned to work on my own cars.

SC400slide

iTrader: (11)

^^^Yep, then you don't have to worry about creating more "stealership stories".
Save the sweat, DIY.

nosurprise

iTrader: (1)

The dealership I go to never put amount for warranty work -- always put $0.

I think most of the time is not as simple as that. If they lose $100 dollar, they won't necessarily raise the price of the car by $100 to keep the margin at 4% (I just made those numbers up). It would depend on a lot of factors like cost, competition, market share, etc.

tex2670

That is probably corporate's standard time for that repair.

Soap

Yes, please don't post anymore...

Jeff Lange

iTrader: (1)

Lexus corporate sets how much warranty jobs pay, not the dealership.

Jeff