Car scraped at dealership
02-12-13, 06:06 PM
#16
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Take it back. I hope it isn't the Kearny Mesa dealership because I just took my car over there for some recall fixes. Sorry to hear about that but you should definitely take it back as soon as you get the chance. I just picked up my IS350 from there last week but I walked around my car and didn't notice any new scratches on it. Good luck and keep us posted.
I understand mistakes happen, as long as they make it right, then I won't reveal them. Going there tomorrow morning..
I hate missing work, I get enough grief over that.
Just wish I could convince them to not do it themselves and use the money on led side mirrors (wishful thinking)
02-13-13, 11:30 AM
#17
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Ok took her in today, service manager looked at it, said they will replace side mirror cover.
and fix tsb on dash rattle, plus a free loaner. will update with outcome.
i tried to convince him to just cut a check and ill go order some led's but that was a no go, I figured that much anyways. they replaced my battery but never put it in on the invoice/receipt, and never reset oil change warning light either.
and fix tsb on dash rattle, plus a free loaner. will update with outcome.
i tried to convince him to just cut a check and ill go order some led's but that was a no go, I figured that much anyways. they replaced my battery but never put it in on the invoice/receipt, and never reset oil change warning light either.
02-13-13, 04:29 PM
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Ok took her in today, service manager looked at it, said they will replace side mirror cover.
and fix tsb on dash rattle, plus a free loaner. will update with outcome.
i tried to convince him to just cut a check and ill go order some led's but that was a no go, I figured that much anyways. they replaced my battery but never put it in on the invoice/receipt, and never reset oil change warning light either.
and fix tsb on dash rattle, plus a free loaner. will update with outcome.
i tried to convince him to just cut a check and ill go order some led's but that was a no go, I figured that much anyways. they replaced my battery but never put it in on the invoice/receipt, and never reset oil change warning light either.
02-13-13, 10:22 PM
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was quite shady.
02-14-13, 09:40 AM
#22
Same thing happened to me, except much worse.
Don't blame the dealership, it's just a person who messed up and didn't confront the SA or anyone up front because they don't want trouble, thinking they can get away from it.
I went to the dealership a few months ago to have my Navigation ECU replaced since it stopped working and I had CPO warranty. Took my car in and I have a car cam, which they didn't know was on. As the guy drove my car into the shop, he hit the lift gate and messed up my front lip, and bumper. HE didn't even bother getting out to check it out, just reparked and started working on my car, which pissed me off. He or another worker ripped off parts of my dash which I noticed right before I drove off the lot of the dealership.
Turned around and talked to the SA and he worked it out for me. Though at first I only saw the dash, i reported it to him and he took note and pictures and said not to worry about a thing, as long as I didn't do anything. As I got home, I noticed the messed up front bumper and lip (It was only mere scratches but to me it was BAD) and I called the SA right away, very solid guy and said wow, cant believe all this is happening. He did not even doubt me for one second and said he'll take care of me. I then remembered I had the dash cam so I looked through a few hours of videos and I found the part where the person hit the lift gate object with my car and sent it over to the SA. Since I am only 19, they couldn't give me a loaners Lexus although the SA really wanted to, but they put me in a Enterprise car for four days as they fixed up my car. There was a small little chip, the size of the tip of a pen that they couldn't fix, but agreed to replace my rear speaker cover that they quoted me $800 for, for free.
They are more than reasonable if you take the time to talk to them, and figure things out.
The person who caused all this, who worked on my car, most likely got held responsible for the damages.
Don't blame the dealership, it's just a person who messed up and didn't confront the SA or anyone up front because they don't want trouble, thinking they can get away from it.
I went to the dealership a few months ago to have my Navigation ECU replaced since it stopped working and I had CPO warranty. Took my car in and I have a car cam, which they didn't know was on. As the guy drove my car into the shop, he hit the lift gate and messed up my front lip, and bumper. HE didn't even bother getting out to check it out, just reparked and started working on my car, which pissed me off. He or another worker ripped off parts of my dash which I noticed right before I drove off the lot of the dealership.
Turned around and talked to the SA and he worked it out for me. Though at first I only saw the dash, i reported it to him and he took note and pictures and said not to worry about a thing, as long as I didn't do anything. As I got home, I noticed the messed up front bumper and lip (It was only mere scratches but to me it was BAD) and I called the SA right away, very solid guy and said wow, cant believe all this is happening. He did not even doubt me for one second and said he'll take care of me. I then remembered I had the dash cam so I looked through a few hours of videos and I found the part where the person hit the lift gate object with my car and sent it over to the SA. Since I am only 19, they couldn't give me a loaners Lexus although the SA really wanted to, but they put me in a Enterprise car for four days as they fixed up my car. There was a small little chip, the size of the tip of a pen that they couldn't fix, but agreed to replace my rear speaker cover that they quoted me $800 for, for free.
They are more than reasonable if you take the time to talk to them, and figure things out.
The person who caused all this, who worked on my car, most likely got held responsible for the damages.
02-14-13, 10:28 AM
#23
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Wow glad they're gunna take care of it. The dealership where I'm from will blame you and call you a scammer if you report it to the service manager. At least you have a success story unlike me -__-
02-14-13, 04:10 PM
#24
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When I take my car in they always do a walk around to look for damage. When it comes back to me I always do a walk around to look for damage. One time the SA came out and asked me if every thing was ok and I told him you guys do a walk around on the way in I do it on the way out. It keeps every one happy.
02-14-13, 04:12 PM
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When I take my car in they always do a walk around to look for damage. When it comes back to me I always do a walk around to look for damage. One time the SA came out and asked me if every thing was ok and I told him you guys do a walk around on the way in I do it on the way out. It keeps every one happy.
02-25-13, 11:55 AM
#28
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ok they replaced the side mirror outer housing, put the battery on my receipt, and did the dash rattle TSB (removed the whole dash, felt inserts, etc) took a couple days.
Car is completely silent now, not a creak, rattle, anything.. they did that for free. so i guess i came out slightly ahead.
Car is completely silent now, not a creak, rattle, anything.. they did that for free. so i guess i came out slightly ahead.
