New policy with Lexus loaners
06-08-13, 06:21 AM
#31
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What's the turn-a-round time on these 2 recall repairs normally? I was told 2 hours by one Lexus dealer but never did bother to ask him about a loaner car. Even if it's for a few hours, I'd like a loaner to go and take care of some errands while the car is being fixed.
06-08-13, 07:23 AM
#32
Lexus Champion
If you have to get a loaner for these two simple recalls your dealer is very inefficient. I took mine in last week for an oil/filter change + the two recalls. Sat down and had breakfast, read the newspaper on the Kindle and the car was all done in less than 90 minutes along with a full tank of premium fuel. And the $60 charge for the oil/filter was paid for by points on my Lexus Visa card so it was a very easy and cheap. Grabbed a Pepsi on the way out and was back on the road in no time. No big deal, you shouldn't need a loaner for this type of work.
Last edited by Evitzee; 06-08-13 at 07:27 AM.
06-08-13, 08:11 AM
#34
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The dealer always makes me return the car with the same amount of gas. I feel that is fair.
The dealer always has an I-Pass unit on the loaner that pays for tolls - I have never been asked to pay tolls.
06-08-13, 12:21 PM
#37
If you drive your car to work and home and pay the toll why the heck should the dealer pay for the toll? This is the ultimate in cheapness.
When cars go in for recalls they get filled up. When they go in for service they don't.
For less than 2 hours of work the local dealer will not supply a loaner. I think this policy is more than fair.
The more you ask for the hire the rates go.
Let's be sensible and treat people the way we like to be treated.
Besides, in the Lexus food chain the IS not an expensive car. I am sure if we were talking LS money the dealers would not be as stringent.
When cars go in for recalls they get filled up. When they go in for service they don't.
For less than 2 hours of work the local dealer will not supply a loaner. I think this policy is more than fair.
The more you ask for the hire the rates go.
Let's be sensible and treat people the way we like to be treated.
Besides, in the Lexus food chain the IS not an expensive car. I am sure if we were talking LS money the dealers would not be as stringent.
06-08-13, 12:22 PM
#38
Exactly my experience with Park Place. tolls and gas included. Super friendly folks, great dealership. FYI, Grapevine location...
06-08-13, 12:29 PM
#39
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Clearly it was somewhat of a big deal if you complained to the manager AND created a thread about it here. I'm really not sure why anyone would be surprised by having to pay for your own gas. That should be expected, and to me, falls into the category of common sense and common courtesy. The surprise should be when the dealer tells you its ok to bring it back empty.
06-08-13, 08:24 PM
#40
Lexus Test Driver
I took my car today as walk in (no appointment) for the same two recalls(trunk and wipers) and wanted to do an oil change as well. They took the car and in 2 hours all recalls were done and the oil changed, free wash and full tank of gas. Walk out happy
06-08-13, 11:31 PM
#41
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Not only do I not have to pay for gas, but if I ever drop my car off for service around lunch time, my dealership will just give me a free $20 voucher for lunch at any of the restaurants near the dealership.
06-10-13, 11:40 PM
#45
Lexus Test Driver
It's up to each individual dealership how they want to handle the loaner thing.
As far as gas, as mentioned, recalls equal free gas. Service does not. A fair set-up in my opinion.
Now lets look at it from a different angle. Within the last ten years, competition has gotten fierce in the auto industry. Many manufacturers started including free maintenance as standard. Why? What better way to draw in customers and win them over in the showroom. Now, why can't this trickle down on the servicing level? It has. A dealer that offers all the little extras is doing the same thing a manufacturer is doing by offering freebies. It's all under the same thinking- offer things above and beyond what people are not used to getting and you draw in more sales. Overtime, others catch on to it and follow suite. Soon enough, everyone is doing it and it becomes expected. Take it away and we are shocked. I bet the first cars ever made did not come with warranties. Looking at all the things we get today, we've come a long way in what's expected. In a way, we have it great. But then again, it's all reflected in the sticker price.
As far as gas, as mentioned, recalls equal free gas. Service does not. A fair set-up in my opinion.
Now lets look at it from a different angle. Within the last ten years, competition has gotten fierce in the auto industry. Many manufacturers started including free maintenance as standard. Why? What better way to draw in customers and win them over in the showroom. Now, why can't this trickle down on the servicing level? It has. A dealer that offers all the little extras is doing the same thing a manufacturer is doing by offering freebies. It's all under the same thinking- offer things above and beyond what people are not used to getting and you draw in more sales. Overtime, others catch on to it and follow suite. Soon enough, everyone is doing it and it becomes expected. Take it away and we are shocked. I bet the first cars ever made did not come with warranties. Looking at all the things we get today, we've come a long way in what's expected. In a way, we have it great. But then again, it's all reflected in the sticker price.