Can Lexus dealership refuse performing recall service?
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Was just looking into recalls on Lexus|Drivers, looks like there is a recall for
the VVT on the '06, and some other minor ones. According to the service history,
these recalls weren't taken care of.
Can a dealership refuse to perform service of recalls? I was reading Yelp reviews of
the only Lexus dealership in my area and there were some situations where people were
being refused recall service or getting the run around for months and years.
the VVT on the '06, and some other minor ones. According to the service history,
these recalls weren't taken care of.
Can a dealership refuse to perform service of recalls? I was reading Yelp reviews of
the only Lexus dealership in my area and there were some situations where people were
being refused recall service or getting the run around for months and years.
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I am in saudi arabia and I use my US IS350 here, the dealer says we won't even accept serving your car. Also he said we don't have VVT recalls
f*** this ****. And guess what, we have only one dealer and he makes out the most sales of Toyota cars due to high demand in my area
f*** this ****. And guess what, we have only one dealer and he makes out the most sales of Toyota cars due to high demand in my area
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It depends, sort of.
If a car is written off, and it's not a safety recall, then yes, they will refuse.
If a car is not written off, the only one legally obligated to perform recall work is the distributor that sold the car I believe. Canada/USA have an arrangement to do warranty work on each other's cars, but most other distributors do not. This includes Hawaii, which is not supplied by Lexus USA, but rather by a different distributor altogether.
If you are in Hawaii (or another country besides Canada), with a Lexus sold by Lexus USA, you likely cannot get any warranty work done without paying out of pocket and trying to get reimbursed by the distributor that sold the car (Lexus USA in this hypothetical).
Jeff
If a car is written off, and it's not a safety recall, then yes, they will refuse.
If a car is not written off, the only one legally obligated to perform recall work is the distributor that sold the car I believe. Canada/USA have an arrangement to do warranty work on each other's cars, but most other distributors do not. This includes Hawaii, which is not supplied by Lexus USA, but rather by a different distributor altogether.
If you are in Hawaii (or another country besides Canada), with a Lexus sold by Lexus USA, you likely cannot get any warranty work done without paying out of pocket and trying to get reimbursed by the distributor that sold the car (Lexus USA in this hypothetical).
Jeff
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To follow up on jeff, I just did a quick search for recall campaigns on the toyota website where you enter your VIN and it says "recall and service campaign information for Toyota, Scion and Lexus vehicles registered in the 48 U.S. contiguous states and Alaska" so I assume Is not included on these recalls hence the refusal.
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I am in Hawaii. So you're telling me they won't perform service
for a safety recall? There has to be a way to do this.
for a safety recall? There has to be a way to do this.
It depends, sort of.
If a car is written off, and it's not a safety recall, then yes, they will refuse.
If a car is not written off, the only one legally obligated to perform recall work is the distributor that sold the car I believe. Canada/USA have an arrangement to do warranty work on each other's cars, but most other distributors do not. This includes Hawaii, which is not supplied by Lexus USA, but rather by a different distributor altogether.
If you are in Hawaii (or another country besides Canada), with a Lexus sold by Lexus USA, you likely cannot get any warranty work done without paying out of pocket and trying to get reimbursed by the distributor that sold the car (Lexus USA in this hypothetical).
Jeff
If a car is written off, and it's not a safety recall, then yes, they will refuse.
If a car is not written off, the only one legally obligated to perform recall work is the distributor that sold the car I believe. Canada/USA have an arrangement to do warranty work on each other's cars, but most other distributors do not. This includes Hawaii, which is not supplied by Lexus USA, but rather by a different distributor altogether.
If you are in Hawaii (or another country besides Canada), with a Lexus sold by Lexus USA, you likely cannot get any warranty work done without paying out of pocket and trying to get reimbursed by the distributor that sold the car (Lexus USA in this hypothetical).
Jeff
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To follow up on jeff, I just did a quick search for recall campaigns on the toyota website where you enter your VIN and it says "recall and service campaign information for Toyota, Scion and Lexus vehicles registered in the 48 U.S. contiguous states and Alaska" so I assume Is not included on these recalls hence the refusal.
I have a Lexus vehicle and I do not see which recalls my vehicle in involved in. Why?
Currently our VIN Recall lookup only supports Toyota and Scion vehicles. To check for open recalls on your Lexus vehicle, please visit Lexus Drivers.
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Was just looking into recalls on Lexus|Drivers, looks like there is a recall for
the VVT on the '06, and some other minor ones. According to the service history,
these recalls weren't taken care of.
Can a dealership refuse to perform service of recalls? I was reading Yelp reviews of
the only Lexus dealership in my area and there were some situations where people were
being refused recall service or getting the run around for months and years.
the VVT on the '06, and some other minor ones. According to the service history,
these recalls weren't taken care of.
Can a dealership refuse to perform service of recalls? I was reading Yelp reviews of
the only Lexus dealership in my area and there were some situations where people were
being refused recall service or getting the run around for months and years.
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I called the only Lexus dealership in my state, and the lady said all the recalls have already
been taken care of for my vehicle. But she did not mention the VVT one in what was
completed.
Is it possible only some '06 vehicles were affected by this particular recall and some were not.
Appreciate the input!
been taken care of for my vehicle. But she did not mention the VVT one in what was
completed.
Is it possible only some '06 vehicles were affected by this particular recall and some were not.
Appreciate the input!
#15
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I don't think they have any recall info for Lexus vehicles on Toyota's website even if though they mention Lexus in the VIN section. If you go to recalls and then FAQ it states:
I have a Lexus vehicle and I do not see which recalls my vehicle in involved in. Why?
Currently our VIN Recall lookup only supports Toyota and Scion vehicles. To check for open recalls on your Lexus vehicle, please visit Lexus Drivers.
I have a Lexus vehicle and I do not see which recalls my vehicle in involved in. Why?
Currently our VIN Recall lookup only supports Toyota and Scion vehicles. To check for open recalls on your Lexus vehicle, please visit Lexus Drivers.
I called the only Lexus dealership in my state, and the lady said all the recalls have already
been taken care of for my vehicle. But she did not mention the VVT one in what was
completed.
Is it possible only some '06 vehicles were affected by this particular recall and some were not.
Appreciate the input!
been taken care of for my vehicle. But she did not mention the VVT one in what was
completed.
Is it possible only some '06 vehicles were affected by this particular recall and some were not.
Appreciate the input!
Also like jeff said, it depends on who the distributor is. Toyota if North America covers these recalls so if the dealer /distribitor is not toyota of north america then the car wont qualify for any North american recalls. For Example, A guy in Saudi Arabia tried to get a carbon buildup recall done since his car was a north american car but the lexus dealership looked at him like he was crazy because they never heard of any carbon build up recall. Lexus of UAE doesnt speak with Lexus if NA
Last edited by NYKnick101; 06-28-14 at 04:21 PM.