can we do it with no defect

 

Are you registered? Call your dealership or stop by and talk to them. I got mine but not the second letter so I'mma go in, bring my letter, and talk to the service reps.

 

Thanks bro for the pics!!!! Too bad we're NOT getting the leather covering. Lol. BOO

 

I see some of you guys have the dash already replaced??!! Thats sweet and it looking good. Congrats!! Meantime I don't have even a freakin track about my letter...??? WTF???

I will call the Lexus HQ about this bs...

 

For those of you who purchased your ISx50 in Hawaii from Servco Lexus, this is a response I received from Lexus Customer Satisfaction Department...

"Thank you for your response. Lexus is aware of the dashboard concerns regarding some Lexus models. In an effort to ensure the best customer satisfaction, Lexus has announced a Warranty Enhancement Program related to cracked and/or sticky melting dashboards. Currently, Lexus is in the process of reimbursing guests who have paid for the repair. The tentative mailing schedule for the actual part replacement is May, 2015 in which you may have your vehicle inspected at a Lexus dealership in regards to repairs. Unfortunately, since your vehicle was purchased in Hawaii, I am unable to retrieve vehicle information in our database therefore cannot confirm if your vehicle falls within the enhancement program. In an effort to further assist you, the following list are the vehicles involved in the Warranty Enhancement Program:

2007-2008 Model Year ES350
2003-2008-Model Year GX470
2006-2008 Model Year IS250/350
2007 Model Year LS460
2004-2006 Model Year RX330
2007-2009 Model Year RX 350
2005-2008 Model Year RX 400H

Extension iof Warranty Coverage for cracked and/or sticky/Melting Dashboards (instrumental Panels) as a result of heat of humidity.

I apologize inconveniences this may cause you.

If you require further assistance, please respond to this e-mail, or contact Lexus Customer Satisfaction at 1-800-255-3987, Monday through Friday, 5:00 am to 6:00 pm, or Saturday, 7:00 am to 4:00 pm, Pacific Time."

 

Has anyone that has gotten the letter, have successfully got the new dashboard yet? or all the dealers are waiting until may to do this?

 

The dash on our 08 IS was fine. It was garage kept and a sun shade was used all of the time. Got the letter Monday with a sticker to add to the warranty booklet.

Wish they'd do the carbon fix again for free.

 

yep, got my letter also. whether its May or June, im glad it is being taken care of!

 

guess what, My mom has 2010 Camry and she has the letter!!
Meantime I'm still waiting for mine...

 

Nothing for ISF 08?? We do have the same dash!! I don't mind a new dash plus new door panels. Mine has 111K miles now and could sure use some new panels

 

I was wondering the same thing. Has there been any reports of issues with our dash in the isf forums?

 

Finally I got my letter today!!!

 

I don't see ISF mentioned on this(?)... my dash looks fine at the moment but I assume I have the same material as other 2008 2IS cars and the same potential risks.


*** Sorry I see now that is was already asked... well I'm still curious! Hopefully I get a letter too. And on another note, my 2009 IS350 dash really didn't feel much different to me.

 

Here at Lexus, our top priority is you: your safety, your confidence in our products and providing you with the highest level of service. In the event that your Lexus requires a safety recall or service campaign, a notification will be sent by mail. If a safety recall or service campaign for your Lexus is listed below, please read and follow the specific instructions.
Campaigns for My Lexus

2007 IS250
Safety Recalls:
Title

Safety Recall ELF - Remedy Notice - Various Models - Potential Fuel Pressure Sensor Leak
Status

Remedy Available
Description

In the subject vehicles, the sealing property of the gasket seated in between the pressure sensor and the fuel delivery pipe could become degraded. During vehicle operation, fuel could leak past the gasket.
Remedy

Any authorized Lexus dealership will repair the fuel pressure sensor sealing surface and replace the gasket at No Charge to you.
Recall Date

October 15, 2014
Dealer Reference ID
ELF
NHTSA Recall ID
14V647

This is a cut & paste of recall info from site. Nothing at all about dash replacement. Is there a reference like the ones above? I have the appointment set for next week I guess i could ask when I drop her off.

 

Yeah, Ours cracked last April. right from the top of the center cluster towards the instrument cluster.
Hasn't gotten worse. Thought about injecting black RTV through a syringe needle in the evening and letting it contract at night and set up. Maybe it could hold, but it could split in the area next to the crack.
How hard is it to take the top of the dash out ? Don't need any rattles.
Door panels are fine, they are as black as ever

annoyed.