FINALLY our 2 gen IS dash and door panels will be replaced!!!!
10-19-17, 06:21 AM
#616
Driver School Candidate
Join Date: Oct 2017
Location: Texas
Posts: 5
Likes: 0
Received 0 Likes
on
0 Posts
recently bought an 07 IS250. I know for mine it technically ended in may, but have a friend at a lexus dealership. So i'm going to ask if i can still get it done somehow. My dash looks awful.
10-20-17, 07:34 PM
#620
It doesn't matter who is the owner, it's tied to the car. Stop by your Lexus dealer and ask. Primary coverage for the extension ended, but secondary coverage is supposed to last 10 years from the first date of service for the car so they should be able to put you on the list.
The following users liked this post:
markleyj32 (11-11-17)
10-23-17, 05:34 AM
#621
Rookie
Join Date: Aug 2014
Location: OK
Posts: 87
Likes: 0
Received 0 Likes
on
0 Posts
Nope applies to any owner
No, sir, applies to any owner. I bought a Camry Hybrid back in April as the old Lexus is not doing so well. Did a search on how to fix the sticky dash but found some info on it, that the extended warranty ended at the end of May. I called anyway! The lady I spoke with said it ends the end of this year, so anyone who's on the waiting list for parts I would call your local dealer, they are STALLING!
Contact Toyota at 800-331-4331 instead of Lexus. The lady I spoke with at that number was very helpful, you'll need your VIN. Here's a couple of links I posted other places on these forums but again, try the TOYOTA number:
https://slickdeals.net/f/10182264-to...-ending-in-may
https://www.carcomplaints.com/news/2...shboards.shtml
Best of luck!
Contact Toyota at 800-331-4331 instead of Lexus. The lady I spoke with at that number was very helpful, you'll need your VIN. Here's a couple of links I posted other places on these forums but again, try the TOYOTA number:
https://slickdeals.net/f/10182264-to...-ending-in-may
https://www.carcomplaints.com/news/2...shboards.shtml
Best of luck!
10-24-17, 08:06 AM
#622
No, sir, applies to any owner. I bought a Camry Hybrid back in April as the old Lexus is not doing so well. Did a search on how to fix the sticky dash but found some info on it, that the extended warranty ended at the end of May. I called anyway! The lady I spoke with said it ends the end of this year, so anyone who's on the waiting list for parts I would call your local dealer, they are STALLING!
Contact Toyota at 800-331-4331 instead of Lexus. The lady I spoke with at that number was very helpful, you'll need your VIN. Here's a couple of links I posted other places on these forums but again, try the TOYOTA number:
https://slickdeals.net/f/10182264-to...-ending-in-may
https://www.carcomplaints.com/news/2...shboards.shtml
Best of luck!
Contact Toyota at 800-331-4331 instead of Lexus. The lady I spoke with at that number was very helpful, you'll need your VIN. Here's a couple of links I posted other places on these forums but again, try the TOYOTA number:
https://slickdeals.net/f/10182264-to...-ending-in-may
https://www.carcomplaints.com/news/2...shboards.shtml
Best of luck!
10-26-17, 10:55 AM
#623
Just got my '06 IS 350 back from the dealer. All new door panels and it looks great. I had no idea how bad the originals were until I picked up my car. My goodness. I have a new car again. Well......sort of new. Still has 92,000 miles on it. The dash pad is next but still no time table on that.
10-26-17, 04:19 PM
#624
i have same black on A pillar. It's the melted grease oils from old dash soaking in for the last few years. Probably no way to remove unless you replace the pillar cover.
11-06-17, 05:11 AM
#626
Rookie
Join Date: Aug 2014
Location: OK
Posts: 87
Likes: 0
Received 0 Likes
on
0 Posts
You wasted time talking to a dealer IMO. They just don't want to do the work for what Toyota is going to pay them. Contact Toyota at 800-331-4331 instead of Lexus. The lady I spoke with at that number was very helpful, you'll need your VIN.
It's worth 5~10 minutes to get a new dash, no???
It's worth 5~10 minutes to get a new dash, no???
11-10-17, 03:14 PM
#627
Driver School Candidate
I had two LS460 door panels replaced today...
Two more are on order for the back doors.
At first the dealer wouldn't help me, out of warranty and I reminded them I called them right away and was pushed off just like the Toyota dealer did with my van but eventually fixed. So, I figured I'd give them a littler service money. I think if you take the car in for an oil change and a VIN scan and update so that you give them some money and then ask about the stickies they are likely to help you. That's what I did. My glove box is cracked and looks bad. Under the armrest that console is gooey and chips taken out of it. During the oil change the dealer emailed pix of my interior. After the oil change the local dealer service said the parts were on order the other day and it would be awhile. The next day a phone call came after the service from the girl trying to make sure you had a good experience (I think to prepare you for J.D. Power's call) I suggested that "I DID NOT HAVE A GOOD EXPERIENCE BECAUSE MY GOOEY SITUATION WITH THE INTERIOR." She was taken aback by this and sprung into action. Miraculously, parts arrived very rapidly and installed very rapidly as if that girl went straight to the owner and J.D. Power. Well at least the dash and the front two doors. Unfortunately, I've found if you raised your voice, etc. Ask for a manager, etc. I was once told by the valet girl that it's late and there aren't any managers so I raised my voice and dropped the name of the owner and low and behold they actually could summon a manager with a card that says he was some sort of service manager. I suppose we all do this to some degree in our own lives and businesses.
Regardless, the previous poster suggested I call Toyota Corporate and I spent 25 minutes on the phone with them. Gave them the VIN, told them that two doors and the dash were replaced today and that the back door panels are on order. Suggested that my dash and the center console have visible and embarrassing defects and asked if they could be replaced as in any future sale the car will have diminished value or end up somewhere as a taxi. From the VIN they already had my email and phone and they were going to put a case worker on it or I could pay for it myself and ask for reimbursement. I laughed at the latter suggestion suggestion and will see what the case worker says. I do have an LS500 on order and I'm obviously not going to keep both cars so this becomes a financial transaction to them and I. the Mercedes S450 just hit showrooms and I already drove that the other day on a demo. I have three used Lexus vehicles (LS460, RX300, SC430) and made it a point to mention that to dealer, Toyota and Lexus. Interestingly, the call back girl from the Lexus dealer asked where I service my cars and I said I service them myself as the dealer is about 30 minutes away without traffic and 60 minutes with traffic and of course roundtrip doubles that. I also pointed out that I was charged $75 to change a lightbulb and that maybe that was rhetorical, a question that doesn't need an answer.
As there is a second lawsuit that pertains to there lack of performance on the first lawsuit I'd think now is time to press. Start with an oil change...
At first the dealer wouldn't help me, out of warranty and I reminded them I called them right away and was pushed off just like the Toyota dealer did with my van but eventually fixed. So, I figured I'd give them a littler service money. I think if you take the car in for an oil change and a VIN scan and update so that you give them some money and then ask about the stickies they are likely to help you. That's what I did. My glove box is cracked and looks bad. Under the armrest that console is gooey and chips taken out of it. During the oil change the dealer emailed pix of my interior. After the oil change the local dealer service said the parts were on order the other day and it would be awhile. The next day a phone call came after the service from the girl trying to make sure you had a good experience (I think to prepare you for J.D. Power's call) I suggested that "I DID NOT HAVE A GOOD EXPERIENCE BECAUSE MY GOOEY SITUATION WITH THE INTERIOR." She was taken aback by this and sprung into action. Miraculously, parts arrived very rapidly and installed very rapidly as if that girl went straight to the owner and J.D. Power. Well at least the dash and the front two doors. Unfortunately, I've found if you raised your voice, etc. Ask for a manager, etc. I was once told by the valet girl that it's late and there aren't any managers so I raised my voice and dropped the name of the owner and low and behold they actually could summon a manager with a card that says he was some sort of service manager. I suppose we all do this to some degree in our own lives and businesses.
Regardless, the previous poster suggested I call Toyota Corporate and I spent 25 minutes on the phone with them. Gave them the VIN, told them that two doors and the dash were replaced today and that the back door panels are on order. Suggested that my dash and the center console have visible and embarrassing defects and asked if they could be replaced as in any future sale the car will have diminished value or end up somewhere as a taxi. From the VIN they already had my email and phone and they were going to put a case worker on it or I could pay for it myself and ask for reimbursement. I laughed at the latter suggestion suggestion and will see what the case worker says. I do have an LS500 on order and I'm obviously not going to keep both cars so this becomes a financial transaction to them and I. the Mercedes S450 just hit showrooms and I already drove that the other day on a demo. I have three used Lexus vehicles (LS460, RX300, SC430) and made it a point to mention that to dealer, Toyota and Lexus. Interestingly, the call back girl from the Lexus dealer asked where I service my cars and I said I service them myself as the dealer is about 30 minutes away without traffic and 60 minutes with traffic and of course roundtrip doubles that. I also pointed out that I was charged $75 to change a lightbulb and that maybe that was rhetorical, a question that doesn't need an answer.
As there is a second lawsuit that pertains to there lack of performance on the first lawsuit I'd think now is time to press. Start with an oil change...
11-11-17, 11:04 PM
#629
Driver School Candidate
If i read everything corrently i may still have a chance? 07 is250
Ill call toyota and give them vin number and ill call lexus and stop by a dealership that i have gone to previously
hell ill even pay for the oil change through them if need be.
Ill call toyota and give them vin number and ill call lexus and stop by a dealership that i have gone to previously
hell ill even pay for the oil change through them if need be.
11-20-17, 12:31 PM
#630
When I received the “warranty enhancement” letter on the dashboard and the door panels, they were VIN specific. Toyota has prepared to replace the dashboards and door panels which were melting and disintegrating, so there stands a chance that Toyota-Lexus Corporate will approve the replacement.
The probability of approval relies on the Lexus Dealer’s petition to approve your car. Yes the Dealer, after all they are the ones generating income for Toyota.
Which means if you use your Lexus dealer for service (or like buying a Lexus extended warranty is a BIG plus), you will probably succeed in Lexus approving the repair in goodwill, if the period of application has expired.
Good luck to some of you who found the recall-warranty enhancement late, it is worth a try.
The probability of approval relies on the Lexus Dealer’s petition to approve your car. Yes the Dealer, after all they are the ones generating income for Toyota.
Which means if you use your Lexus dealer for service (or like buying a Lexus extended warranty is a BIG plus), you will probably succeed in Lexus approving the repair in goodwill, if the period of application has expired.
Good luck to some of you who found the recall-warranty enhancement late, it is worth a try.