Sticky Dash recall after 10 years?
07-29-21, 01:43 PM
#1
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Sticky Dash recall after 10 years?
Has anyone been successful in getting their dashboard/door panels replaced for free after the 10 year recall period expired?
I'm currently looking @ a '08 IS 350 that seems decent but the only hesitations I have with it right now is that the previous owner didn't get the dash and panels replaced under warranty and that the seats in it are faded and look worn out (no cracks or rips in them though). I wanted to check before I made a move to buy it if anyone has had any luck in getting them replaced and if so, how they did so.
(I'll also make a 2nd post to post the details of the 350 that I'm looking to buy and see if I can get some feedback on if its a good deal)
TIA
I'm currently looking @ a '08 IS 350 that seems decent but the only hesitations I have with it right now is that the previous owner didn't get the dash and panels replaced under warranty and that the seats in it are faded and look worn out (no cracks or rips in them though). I wanted to check before I made a move to buy it if anyone has had any luck in getting them replaced and if so, how they did so.
(I'll also make a 2nd post to post the details of the 350 that I'm looking to buy and see if I can get some feedback on if its a good deal)
TIA
07-29-21, 03:57 PM
#2
Pit Crew
I dont think so. The dealerships will not replace them if it passed the extended warranty period. Mine (2011) was in perfect condition but I just got them replaced last week just for a piece of mind because it's just a matter of time for these dash and panels to go bad.
07-29-21, 08:05 PM
#4
A surprising thing happened to my car, and you won't believe it.
My car's dash stopped melting lol About a year ago, my 2008 IS350's dash become very shiny and looks melting. I had been thinking about replacing it myself. Then about a month ago, the shininess gone away and my dash looks normal again ...
My car's dash stopped melting lol About a year ago, my 2008 IS350's dash become very shiny and looks melting. I had been thinking about replacing it myself. Then about a month ago, the shininess gone away and my dash looks normal again ...
09-26-21, 04:53 PM
#7
Driver School Candidate
What Dealership did you go if you dont mind me asking? The Lexus of El Cajon did not want to replace my 2013 is , mine is in good condition as well. Is it better to call the dealerships directly or lexus corporate?
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09-26-21, 08:10 PM
#8
Pit Crew
Go to the dealerships. I went to Lexus of Westminster and got the dash and all 4 door panels replaced without any questions asked. My service advisor (Jonathan Van) seems to know what's going on with these sticky dash and he even commented that sooner or later they will go bad. It took him less than 15 min to fill out the paperwork and took some pictures of the dash and door panels and I was on my way home. My claim got approved 2 days after that and dash and door panels were replaced 2 weeks later when the parts were available.
Hope it helps.
Hope it helps.
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Yodog (10-19-21)
09-26-21, 08:22 PM
#9
Driver School Candidate
Go to the dealerships. I went to Lexus of Westminster and got the dash and all 4 door panels replaced without any questions asked. My service advisor (Jonathan Van) seems to know what's going on with these sticky dash and he even commented that sooner or later they will go bad. It took him less than 15 min to fill out the paperwork and took some pictures of the dash and door panels and I was on my way home. My claim got approved 2 days after that and dash and door panels were replaced 2 weeks later when the parts were available.
Hope it helps.
Hope it helps.
Just wanted to clarify if your service advisor said the replacements will eventually also go bad or just the old ones?
Bit conscious of the replacements eventually falling into the same fate.
Cheers
09-26-21, 08:57 PM
#10
Pit Crew
The old ones. The new ones have different materials and I believe they are the same with the 2015 models and up.
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Lfoo1 (09-26-21)
09-27-21, 08:42 AM
#11
You need to call central office Lexus. The warranty has been extended to 12 years at least for my vehicle, 2012 is350. Am good until February 2023.
Call them first, then make an appointment at your local Lexus dealer, which of course is free. Be persistent at location, they will bring the manager and some goof ball assistant engineer/mechanic, etc stating it will not be approved. Just remind them they are not there to make the decision, but to document and submit case to headquarters.
Verify they took good pictures. The tech took them without flash and from far away. I made them take the pictures again.
If it does not get approved, wait six months and show up again, and/or try another Lexus dealer.
And also remind them NOT to wash your car. I was so upset they ran my car through their crappy water car wash. it had hard water droplets everywhere.
good luck
Call them first, then make an appointment at your local Lexus dealer, which of course is free. Be persistent at location, they will bring the manager and some goof ball assistant engineer/mechanic, etc stating it will not be approved. Just remind them they are not there to make the decision, but to document and submit case to headquarters.
Verify they took good pictures. The tech took them without flash and from far away. I made them take the pictures again.
If it does not get approved, wait six months and show up again, and/or try another Lexus dealer.
And also remind them NOT to wash your car. I was so upset they ran my car through their crappy water car wash. it had hard water droplets everywhere.
good luck
10-20-21, 07:10 AM
#15
Driver School Candidate
A surprising thing happened to my car, and you won't believe it.
My car's dash stopped melting lol About a year ago, my 2008 IS350's dash become very shiny and looks melting. I had been thinking about replacing it myself. Then about a month ago, the shininess gone away and my dash looks normal again ...
My car's dash stopped melting lol About a year ago, my 2008 IS350's dash become very shiny and looks melting. I had been thinking about replacing it myself. Then about a month ago, the shininess gone away and my dash looks normal again ...